Personalization MallReviews 527

So I ordered anniversary gift for the kids. Shipping was half as much as gift. Then I receive email the following week that now with virus and all, they are providing free shipping on orders more than $35. Called, asked if they would honor that for my order from the week earlier-answer no, and it is not even being shipped until middle June due to virus, yet I was billed right away-ouch!. On order form it said this purchase qualifies for $10 credit from shopsmarter, I click on that, give information, and 2 days later I see on credit card not a $10 credit, but a $10 charge. I cancelled order and suggest you all do not get to that stage, don't place an order with these folks.

I ordered a personalized doormat. I did not receive it. I called and emailed several times without resolution. When I called, I was told someone would call me back. I did not receive a call back. I emailed several times and got no response. I tried calling again, and this time was told it was delivered, but delivered to an old address. I asked if they could deliver it to where I lived. I was told the only thing they could do was give me a 50% discount on another order. I ran into this problem with other companies and they have shipped me the product with no problem. I will not use this company again.

My order was placed on October 23rd and I thought according to this information on your site that it would be there by November 1. When I received notification that it would not be there until Nov 4 from fedex I called. Your representative was rude and nasty and just told me I did not know how to read. I will never order from you again. She was not at all pleasant and did not even apologize. I am posting a negative review all over the internet. Train your people. This is what it said on line and I thought it gave me enough time. I did not need a lecture." Please allow 2 to 3 business days for personalization process and additional 4 to 6 business days for shipping time with average delivery between 6 to 9 business days after the order is placed. (with longer transit time in remote and rural areas)"

On August 26th PersonalizationMall.com responded:
"Again, we are sorry that FedEx was unable to deliver your package.

As a one time courtesy we are refunding your shipping fee. Please allow 24-48 hours for the credit to appear on your statement."

I did not do business with FedEx BUT PersonalizationMall.com, they should be responsible.

WORST. SERVICE. EVER.

PersonalizationMall.com literally responded the next (August 25th) day of my inquiry:

"Standard Shipped orders afford no specific delivery date guarantees, and we are unable to cancel orders once the personalized items are produced. Again, we are very sorry that FedEx has caused this inconvenience."

SURPRISE RUINED!

I never got it on time and they are irresponsible. Do NOT order anything from them if you need it at certain time.

I ordered from PersonalizationMall.com on Thursday, August 15th for my husband's birthday on the 24th. They sent it through FedEx, and they said "Package shipped on August 19,2019 via FedEx.". I logged into FedEx.com to track the package and it said:
"Friday, 8/23/2019 6:06 pm. Delivery exception. Customer not available or business closed"
"Thursday, 8/22/2019 2:38 pm. "Delivery exception. Customer not available or business closed"

All of the above statements by FedEx are a complete lie; they never knocked at my door or rang the bell, and I am absolutely positive of this because I have been sick and I have been home all the time during the last week.

Nevertheless, when I saw this situation, I requested FedEx to hold the package on site; they said they would deliver it at my local Walgreens at the end of the day, around 6:00 PM. As they never contacted me through text message as I also requested, I decided to go twice today to Walgreens to pick up the package. It was 10:00 PM and they had not delivered anything.

As of today, August 26th nothing has been delivered yet.

My husband's birthday was on August 24th. This package contained my husband's birthday present and I never got it. The surprise is completely, absolutely ruined. I demand a refund.

I ordered wooden Christmas ornaments for our children and their significant others. Clearly, from the posted photos they ALL look different. Joshua is the best looking one compared to the others. (I also added the picture from their website - big difference for marketing them.) I am embarrassed to give these as gifts. And, of course, I cannot return them as, according to their sub-standards, this is not a product defect. This was their reply:

"Thank you for sending the image to me as requested. The photos have been reviewed by our Quality Assurance Team and they have determined the item was manufactured correctly. The wood graining and tones are what determine the depth of the color. This is expected with natural wood. Because wood is a natural element of the product, there is no way for us to guarantee all products will produce a consistent finish. Variations are to be expected. We are sorry that you are unsatisfied with the item, but a replacement may be manufactured with the same result."

They list for $16.99 but I paid $11.99 on sale! What a rip-off.

Over the weekend I saw an ad on Facebook and they were offering them for $4.99! Hmmm... something tells me they know their real value.

Buyer beware!

I have shopped at this company for 10+ years always been satisfied, always had good product. They have absolutely gone downhill with in the last couple years their product is OK now but their customer service sucks! I had a gift that was from my kids to their dad for Christmas they cropped out my daughters eyes and refused to do anything about it. I have contacted customer service and multiple reps and managers they all say it's exactly what I approved but it's not! The cropped down further. That was a gift from my kids. So upset right now. They will not refund me or send a proper replacement without me paying $20 for overnight shipping in time for Xmas.

Ordered my Christmas ornament on cyber Monday thinking it would be here within two weeks, or so the tracker said. On 12/14 I called and asked about the status of my package and the women told me it would be here by Monday the 17th. Monday comes and still nothing. I call on Wednesday and the customer service lady says it is in New York (I'm in Hawaii btw) and that she would express ship one and it would be here in two days. Two minutes after the phone call I get an email that says my order has been cancelled and I'm getting a refund. RIDICULOUS

If I could give less than one star I would! I ordered a Personalized fleece blanket. It looks like a rag, puckered edges, personalization is off center, backing shows through the front. I think they make up the reviews because I don't see my one star review. They refuse refund as it is personalized but they put it on a defective blanket! Update: Just received another email from them telling me to mail the product back to them at my expense and then "Upon receipt we will notify you with our findings and resolution." So I'm supposed to spend more money to mail the defective product back with no guarantee of a refund. I shop a lot online and I rarely return items but this is a gift and I am too embarrassed to even give it. I'm spreading the word to as many venues as I can to not buy from this company.

I have ordered several things from this company and would have recommended it to any one until now! I ordered a wood plank with my parents picture on it for x mas and it has major over spray of stain right through the middle of their faces and moms eye is gauged out. Looks horrible and they refuse to replace! Its going in the garbage and i have to buy a new gift SUCKS! Cause they wanted a matching one like the one me and my husband had for their mantel! NOT HAPPY!

DO NOT ORDER FROM THIS COMPANY! I ordered one of the custom cutting boards (the man, the meat, etc.) and the print on the left side of the picture of the animal at the bottom was larger than on the right side. After reading their guarantee (sounding all sweet and nice), I called the company and that customer service girl was NOT nice at all. They had me send in pictures, and then denied my claim, saying that it is supposed to be like that in order to get the words to fit and O is bigger than the letter T, blah, blah. So, it looks completely off balance. Why didn't they just shrink the writing on the left to match, so it wouldn't look so lop sided? I left a bad review on their website, still waiting to see if they "change it" or not post it. I get the impression they only post the good reviews.
Update: I wrote a neg. Rew and they still haven't posted, its been a month now.

My husband sent a gift to me while overseas, gift never came. They tried to tell me it was because the address was incorrect or because I wasn't there. (it is a PO box, and plenty of other things from the states arrived!) Plus after a month of no show my husband changed the address, but it never came. Now 3 months later I am home having to call and figure it out. They will give no refund, or discount, but claim they will ship it again and it will be here within a few weeks. Right!

I ordered "the day we said I do" keepsake. Since it's personalized, of course it can't be returned. I guess from the beginning it was my fault for only looking at the picture and not the dimensions. The item was sooooo small, like a paperweight. I should have known, since they didn't show the item next to anything, like they do with some other things. I, of course cannot get my money back since it was personalized. When you reach out to them via chat, they give you a link to their policy. Very disappointed. When I complained about the shipping, because I wanted it in a couple of days and the fee was 13.50 they also stated that I agreed to that as well. I guess I'm getting spoiled by Amazon Prime.