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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+138
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
699
value
3,482
shipping
3,527
quality
8,303
This company responds to reviews on average within 8 days

Instant Feedback

133,305 reviews

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
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Great product
August 30, 2021
Updated review

Very fast and easy to purchase. The prices are always the best.

Date of experience: August 29, 2021

Very fast and easy to purchase
December 18, 2019
Previous review

Very fast and easy to purchase

Date of experience: December 18, 2019
New York
1 review
0 helpful votes
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Umbre
August 30, 2021

Still prefer the fragrance, Umbre, in black rectangular bottle. Please advise when it is again avail.

Date of experience: August 29, 2021
Indiana
1 review
0 helpful votes
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Great!
August 30, 2021
Updated review

Very easy to use. Great products! Fast delivery also. Thanks!

Date of experience: August 29, 2021

Very easy to use
August 22, 2021
Previous review

Very easy to use

Date of experience: August 22, 2021
Louisiana
1 review
0 helpful votes
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Great products fast shipping
August 30, 2021

The samples and full size bottles arrives within a few days of ordering. Love the quality and price.

Date of experience: August 29, 2021
Minnesota
1 review
1 helpful vote
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Exactly what I wanted…..
September 29, 2021

Was just so happy you had my perfume. It's not being made anymore and I am buying lots of it. Thanks.

Date of experience: August 29, 2021
North Carolina
1 review
0 helpful votes
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Great experience
August 29, 2021

Everything was easy! Ordered what we wanted and received in a timely manner.

Date of experience: August 29, 2021
Texas
1 review
0 helpful votes
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Trying something new
August 29, 2021
Updated review

Trying something new. Let's hope it is good it was good.

Date of experience: August 29, 2021

Trying something new
August 22, 2021
Previous review

Trying something new. Let's hope it is good

Date of experience: August 22, 2021
Texas
1 review
0 helpful votes
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They Always Deliver
August 29, 2021
Updated review

I always buy my colognes here, because of the endless selection and the prices are always better than most online stores.

Date of experience: August 29, 2021

I always buy my colognes here
March 16, 2021
Previous review

I always buy my colognes here.

Date of experience: February 12, 2021

Love the free shipping, takes the whole online shopping...
December 31, 2020
Previous review

Love the free shipping, takes the whole online shopping experience to another level!

Date of experience: December 31, 2020
New York
1 review
0 helpful votes
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Súper service
August 29, 2021

Everything on time, easy to place the order, many thanks

Date of experience: August 29, 2021
California
1 review
0 helpful votes
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Nice
August 29, 2021
Updated review

Easy to order fast delivery love your web site love the Cologne! Much cheaper than anyone else

Date of experience: August 29, 2021

Your great
June 22, 2021
Previous review

Your great

Date of experience: June 21, 2021
Georgia
1 review
0 helpful votes
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Disappointed
August 29, 2021

I have used chantilly for year's, the minute I put some on instant migraine headache. It was do strong I threw in trash.

Date of experience: August 29, 2021
Florida
1 review
0 helpful votes
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Ease
August 29, 2021
Updated review

Good. Didn't find every brand I was seeking, but more than adequate selection.

Date of experience: August 29, 2021

Website ease
August 22, 2021
Previous review

Website ease.

Date of experience: August 22, 2021
Florida
1 review
0 helpful votes
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Items came in perfect condition. Packaged very well.
August 29, 2021
Updated review

I got a little confused while checking out. I hope I'm charged appropriately.

Date of experience: August 29, 2021

I got a little confused while checking out
August 15, 2021
Previous review

I got a little confused while checking out. I hope I'm charged appropriately.

Date of experience: August 15, 2021
Minnesota
2 reviews
0 helpful votes
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Very pleased with the speedy service and receiving my bottles of cologne. Would recommend purchasing from perfume.com Thanks!

Date of experience: August 29, 2021
Texas
1 review
0 helpful votes
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Excellent!
August 29, 2021

I had ordered before from this website and I have been very satisfied with the products. I had been looking for this cologne for a while now and I found it on this website. I am very excited to have found it! This cologne smells very good, we are satisfied with our order.

Date of experience: August 28, 2021
Oregon
1 review
0 helpful votes
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Worst perfume ever
August 29, 2021
Updated review

I have no words to describe the scent but it's unpleasant and that makes me sad since I was looking forward to trying a new perfume.

Date of experience: August 28, 2021

Good
August 21, 2021
Previous review

Good. No problems

Date of experience: August 21, 2021
Massachusetts
2 reviews
0 helpful votes
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Signature Fragrance
August 28, 2021

Excellent customer service, delivery was fast and I like the discount!

Date of experience: August 28, 2021
Georgia
1 review
0 helpful votes
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Good price
August 28, 2021

Good good good
Good good good good good goodbye goodbye

Date of experience: August 28, 2021
New York
1 review
0 helpful votes
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Perfume
August 28, 2021
Updated review

My experience was nice and easy and fast and convenient

Date of experience: August 28, 2021

Nice and easy
August 17, 2021
Previous review

Nice and easy

Date of experience: August 17, 2021
Massachusetts
1 review
0 helpful votes
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Lots of product, good explanation of smell and quality. Very easy to fine what I was looking for.

Date of experience: August 28, 2021

Lots of product, good explanation of smell and quality
August 21, 2021
Previous review

Lots of product, good explanation of smell and quality. Very easy to fine what I was looking for.

Date of experience: August 20, 2021