Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was very happy with my order and the quick delivery!
I have never had a problem shopping on Perfume.com and that is why I keep coming back. Now my 13 year-old step-grandson likes CK-Be. More than once I have had lady clerks in stores ask me what I am wearing and I tell them CK-Be and they say they want to get some for their husband! I used to get CK-Be in local stores, but it disappeared from the shelves and a lady recommend that I try Perfume.com and I have been here ever since!
I have neve had a problem shopping on Perfume.com and that is why I keep coming back. Now my 13 year-old step-grandson likes CK-Be.
The wife lets me know when she's getting close to being out, and I simply re-order.
TY for a positive shopping experience... please don't ever discontinue this fragrance because my husband is allergic to all heavy perfumes & I can wear this particular fragrance without him complaining. I've worn it for 25 yrs & I don't have it on I don't feel feminine or complete. For me it really is icing on the proverbial cake.
TY for a positive shopping experience.
Reasonable prices and quick delivery and good product
Very easy to navigate this website. Prompt delivery!
Very easy to navigate this website.
I really love the great service, fast shipping oh and turning head with my Burberry touch.
I do not think the discounts are "safe" information-wise.
I do not think the discounts are "safe" information-wise.
I really wanted Portrait of a Lady but no smaller sizes ever available.
I really wanted Portrait of a Lady but no smaller sizes ever available.
Wonderful inventory, prices & speedy delivery! Awesome!
I was not happy at all There was only one ounce if Shalimar It did NOT specify that in the ad I was going to return it but changed my mind
I love your company Great scents, great service and great prices Kudos to Perfume. Com
Perfume scent exceeded my expectations. Smelled great and will purchase more.
You have what I was looking for & it was easy to order.
You have what I was looking for & it was easy to order.
It was an awesome experience. They made it so easy for you to order. My baby girl loves her perfume. I will be ordering again. Thank you Perfume.com.
Please keep me posted on when you receive any new shipments!
Please keep me posted on when you receive any new shipments!
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

