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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,301
This company responds to reviews on average within 8 days

Instant Feedback

133,292 reviews

We monitor reviews for authenticity

District of Columbia
1 review
0 helpful votes
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Delighted
August 26, 2021

Quick delivery and smells just like I remember it smelling

Date of experience: August 26, 2021
New Mexico
1 review
0 helpful votes
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Reasonable price with coupons
Free shipping for orders over $35
Fast delivery from 2 to 5 business days
Will buy more products in the future

Date of experience: August 26, 2021
Michigan
1 review
0 helpful votes
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Good job
September 25, 2021
Updated review

I ordered all the time thank you a good company no no no no no no no

Date of experience: August 25, 2021

I like ordering from the company very convenient love...
May 12, 2021
Previous review

I like ordering from the company very convenient love the quad pay

Date of experience: May 11, 2021
California
1 review
0 helpful votes
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Happy with my order
August 26, 2021

I received my order quickly. I did not realized that I had ordered 2 of the same colognes for my husband. I requested to return one. I then ordered another fragrance for my husband I love this website.

Date of experience: August 25, 2021
Florida
1 review
0 helpful votes
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My Beautiful perfume
August 26, 2021

I am so happy and excited that it came so soon. I thought I'm gonna wait such a long days before I received it.

Date of experience: August 25, 2021
New Jersey
1 review
0 helpful votes
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Beautiful memory
August 26, 2021

Feeling the scent of this perfume, I always go back to the beautiful moments in my life

Date of experience: August 25, 2021
New Mexico
1 review
0 helpful votes
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Best service ever
August 26, 2021

Not sure what I wanted. Descriptions were precise and complete. Very easy to navigate through the website.

Date of experience: August 25, 2021
California
1 review
0 helpful votes
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I love this site it makes me fill so happy with this site

Date of experience: August 25, 2021
Texas
1 review
0 helpful votes
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Wasted Cologne
August 26, 2021
Updated review

One of the bottles of cologne was cracked. Leaking in the box.

Date of experience: August 25, 2021

Perfectly!
August 19, 2021
Previous review

Perfectly!

Date of experience: August 18, 2021
New Hampshire
1 review
0 helpful votes
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Perry Ellis 360 White
August 26, 2021
Updated review

Wonderful experience. I LOVE this perfume. Get so many compliments when I wear it.

Date of experience: August 25, 2021

Wonderful experience
August 19, 2021
Previous review

Wonderful experience

Date of experience: August 18, 2021
Georgia
3 reviews
0 helpful votes
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Happy
August 26, 2021

I love the white. I was happy that I could buy and receive it so easy. Thank you for the site and fast delivery...

Date of experience: August 25, 2021
Texas
1 review
0 helpful votes
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Demora
September 25, 2021

Todo ha estado Excelente, pues estamos chequeando la calidad del producto y se mantiene en el tiempo, tal vez aun sea demasiado pronto para evaluar ese aspecto. Sin embargo el tiempo de espera fue muy prolongado. Espero volver a solicitar otros productos y continuar con la evaluación pues muchos productos ofrecen ofertas al nuevo comprador y se olvidan de la fidelidad del cliente antiguo. Gracias

Date of experience: August 25, 2021
Massachusetts
1 review
0 helpful votes
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Satisfaction
August 25, 2021

I am truly happy with my order, I have ordered before and no problems.The orders have always been received quickly.

Date of experience: August 25, 2021
District of Columbia
1 review
0 helpful votes
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Satisfied customer
August 25, 2021
Updated review

Friendly user experience. Product arrived in a timely manner.

Date of experience: August 25, 2021

Friendly user experience
August 18, 2021
Previous review

Friendly user experience.

Date of experience: August 18, 2021
Texas
2 reviews
0 helpful votes
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I ordered my perfume on an early afternoon and I then got a notification thru my USPS Informed Delivery email that I had a package coming a day later. I had my perfume less than 48 hours after I ordered it and I didn't even pay for EXPRESS shipping!

Date of experience: August 25, 2021
Tennessee
1 review
0 helpful votes
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Ivt
August 25, 2021

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Date of experience: August 25, 2021
Kansas
1 review
0 helpful votes
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Timely Service
August 25, 2021

Great service and received in timely manner. Would order again from here.

Date of experience: August 25, 2021
Illinois
1 review
0 helpful votes
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Love these guys
August 25, 2021
Updated review

Never any issues, always as is, will recommend to family and friends

Date of experience: August 25, 2021

Never any issues always as is
August 18, 2021
Previous review

Never any issues always as is

Date of experience: August 18, 2021
New Jersey
1 review
0 helpful votes
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Everything was on a timely manner
August 25, 2021

I've buying from perfume.com for sometimes now. I hope that you guys will send some niche perfume sample. This way i can distribute to my friends who love good colognes.

Date of experience: August 25, 2021
Illinois
1 review
0 helpful votes
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Love the perfume.
August 25, 2021

Ordered on line and there was a discount. Received package before time expected. Love the perfume.

Date of experience: August 25, 2021