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Perfume.com

4.6

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From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,481
shipping
3,526
quality
8,302
This company responds to reviews on average within 8 days

Instant Feedback

133,298 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Customer service
August 31, 2021

Your web portal for ordering is customer friendly and easy to work with, Thank you

Date of experience: August 31, 2021
North Carolina
1 review
0 helpful votes
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I recommend this site
August 31, 2021

Easy to order and they had the cologne in stock and shipped fast

Date of experience: August 31, 2021
Pennsylvania
1 review
0 helpful votes
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My experience was very good I am so happy I tried Perfume.com I got my perfumes in a week and it arrived on time which was even better. I am very satisfied with my experience and I know if you try it you will be satisfied as well. I highly recommend this website to anyone who wants to buy perfume but doesn't leave the house.

Date of experience: August 31, 2021
Ohio
2 reviews
0 helpful votes
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Satisfied
August 31, 2021

Item came quick and was packaged securely. I would recommend this site for perfumes you can not find at the store. They are not priced too high either

Date of experience: August 31, 2021
Maryland
1 review
0 helpful votes
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I was looking for a familiar scent as I have many allergies. I use to buy this for myself when I was in high school.

Date of experience: August 31, 2021

I was looking for a familiar scent as I have many allergies
August 24, 2021
Previous review

I was looking for a familiar scent as I have many allergies. I use to buy this for myself when I was in high school.

Date of experience: August 24, 2021
Vermont
1 review
0 helpful votes
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Loulou de Cacharel
August 31, 2021

I have been looking for a perfume that I used to wear 30 years ago, and I was so pleased to find it on Perfume.com, and at such a great price. Also, it shipped very fast so I was able to reunite with it faster than ever expected. Thank you, perfume.com!

Date of experience: August 31, 2021
Florida
2 reviews
0 helpful votes
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Great site to order from
August 31, 2021

Received in a timely manner, as usual. Highly recommend.

Date of experience: August 31, 2021
New Jersey
1 review
0 helpful votes
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Daisy Love
August 31, 2021

Love this perfume, easy ordering and my order came quickly.

Date of experience: August 30, 2021
Puerto Rico
1 review
0 helpful votes
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Perfume news
August 31, 2021
Updated review

Great customer service process and availability of Classico products

Date of experience: August 30, 2021

Place the order is very easy
August 23, 2021
Previous review

Place the order is very easy.

Date of experience: August 23, 2021
Georgia
1 review
1 helpful vote
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Poor quality of Creed
September 30, 2021

I purchased a bottle of Creed for $452.00 and it wasn't a good quality of cologne. I didn't open it for a month because I still had a small amount in my other bottle so I called and they wouldn't return it because of 30 days had past. I have purchased several bottles in the past but I will never get another bottle from here.

Date of experience: August 30, 2021
California
2 reviews
0 helpful votes
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Awesome... almost
August 30, 2021

While I appreciate the fact that the scents are spot on with the Department store brands and they seem to react with my body chemistry the same, the strength seems to fall off earlier in the day.

Date of experience: August 30, 2021
Oregon
1 review
0 helpful votes
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Perfume.com Rocks!
August 30, 2021

The website was easy to browse and the ordering process was quick and simple. They had lots of perfume to choose from and the best part was, they had my favorite perfume, Navy for Women. I haven't been able to find it in stores in years! Shipping time was quick and I was back smelling like my old self in less than a week.

Date of experience: August 30, 2021
Nebraska
1 review
0 helpful votes
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So easy, and fast delivery. Had all my favorite scents.
August 30, 2021
Updated review

Online is simple and convienient. So much faster and easier to just log in and order what I want. Have always had my scents in stock and I get them within 5 days. When I'm about ready to run out of my scents, I know I can go online and order more and will have them by the time my others are gone.

Date of experience: August 30, 2021

Online is simple and convienient
November 20, 2019
Previous review

Online is simple and convienient.

Date of experience: November 20, 2019
Ohio
1 review
0 helpful votes
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Love
August 30, 2021

I have been looking to replace this scent forever and could never find it anywhere that I looked. I an so thankful that you carry it. It is one of my favorites.

Date of experience: August 30, 2021
New York
1 review
0 helpful votes
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Drakkar
August 30, 2021

Bardzo dobre, orginalny produkt. Jestem bardzo zadowolony. Dobra cena

Date of experience: August 30, 2021
North Carolina
1 review
0 helpful votes
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Scent of the month
August 30, 2021
Updated review

Waiting to try new fragrance I really liked my fragrance and can't wait for the next.

Date of experience: August 30, 2021

Waiting to try new fragrance
August 22, 2021
Previous review

Waiting to try new fragrance

Date of experience: August 22, 2021
Minnesota
1 review
0 helpful votes
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Product
September 29, 2021
Updated review

I noticed that your prices have increased so the discount was minimal so I will be buying from the department stores because there is really not a lot of difference in prices

Date of experience: August 29, 2021

I love Afterpay it gives you the opportunity to purchase...
September 19, 2020
Previous review

I love Afterpay it gives you the opportunity to purchase clothing, shoes and other items from different merchants without having to pay for your order with a one time payment. Thank You Afterpay

Date of experience: September 18, 2020
Colorado
1 review
0 helpful votes
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Perfume I've been looking for for a while
August 30, 2021
Updated review

I was looking for a perfume my husband bought me and I couldn't find it any store so I googled it and your store has it.

Date of experience: August 29, 2021

Easy access to all fragrances men and women
August 22, 2021
Previous review

Easy access to all fragrances men and women

Date of experience: August 22, 2021
Texas
2 reviews
0 helpful votes
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Musk oil perfume
August 30, 2021
Updated review

No problems so far. I love this fragrance on me
I was so glad to find it online

Date of experience: August 29, 2021

No problems so far
August 22, 2021
Previous review

No problems so far

Date of experience: August 22, 2021
Ohio
1 review
0 helpful votes
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Great product
August 30, 2021
Updated review

Very fast and easy to purchase. The prices are always the best.

Date of experience: August 29, 2021

Very fast and easy to purchase
December 18, 2019
Previous review

Very fast and easy to purchase

Date of experience: December 18, 2019