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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
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Your web portal for ordering is customer friendly and easy to work with, Thank you
Easy to order and they had the cologne in stock and shipped fast
My experience was very good I am so happy I tried Perfume.com I got my perfumes in a week and it arrived on time which was even better. I am very satisfied with my experience and I know if you try it you will be satisfied as well. I highly recommend this website to anyone who wants to buy perfume but doesn't leave the house.
Item came quick and was packaged securely. I would recommend this site for perfumes you can not find at the store. They are not priced too high either
I was looking for a familiar scent as I have many allergies. I use to buy this for myself when I was in high school.
I was looking for a familiar scent as I have many allergies. I use to buy this for myself when I was in high school.
I have been looking for a perfume that I used to wear 30 years ago, and I was so pleased to find it on Perfume.com, and at such a great price. Also, it shipped very fast so I was able to reunite with it faster than ever expected. Thank you, perfume.com!
Love this perfume, easy ordering and my order came quickly.
Great customer service process and availability of Classico products
I purchased a bottle of Creed for $452.00 and it wasn't a good quality of cologne. I didn't open it for a month because I still had a small amount in my other bottle so I called and they wouldn't return it because of 30 days had past. I have purchased several bottles in the past but I will never get another bottle from here.
While I appreciate the fact that the scents are spot on with the Department store brands and they seem to react with my body chemistry the same, the strength seems to fall off earlier in the day.
The website was easy to browse and the ordering process was quick and simple. They had lots of perfume to choose from and the best part was, they had my favorite perfume, Navy for Women. I haven't been able to find it in stores in years! Shipping time was quick and I was back smelling like my old self in less than a week.
Online is simple and convienient. So much faster and easier to just log in and order what I want. Have always had my scents in stock and I get them within 5 days. When I'm about ready to run out of my scents, I know I can go online and order more and will have them by the time my others are gone.
I have been looking to replace this scent forever and could never find it anywhere that I looked. I an so thankful that you carry it. It is one of my favorites.
Bardzo dobre, orginalny produkt. Jestem bardzo zadowolony. Dobra cena
Waiting to try new fragrance I really liked my fragrance and can't wait for the next.
I noticed that your prices have increased so the discount was minimal so I will be buying from the department stores because there is really not a lot of difference in prices
I love Afterpay it gives you the opportunity to purchase clothing, shoes and other items from different merchants without having to pay for your order with a one time payment. Thank You Afterpay
I was looking for a perfume my husband bought me and I couldn't find it any store so I googled it and your store has it.
Easy access to all fragrances men and women
No problems so far. I love this fragrance on me
I was so glad to find it online
Very fast and easy to purchase. The prices are always the best.
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

