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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,299
This company responds to reviews on average within 8 days

Instant Feedback

133,292 reviews

We monitor reviews for authenticity

Minnesota
1 review
0 helpful votes
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Not what I thought!
October 2, 2021

Well I have a real bottle of Acqua di Gio and what you guys sent me was supposed to be just that but it smells like the cheap knockoff from the dollar store almost identical! So definitely not what I wanted plus you send me men's cologne in a pink container that looks like my girlfriend perfume so not cool because she thought I had another woman in my truck because she found her perfume she thought! Thanks for that as well! So if your gonna send knock off mens cologne at least send it to me in a men's bottle of some sort! So at least I can keep it In my truck without getting scolded over having a chick In my truck!

Date of experience: September 2, 2021
Georgia
1 review
0 helpful votes
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Great. Highly recommended!
September 2, 2021
Updated review

Good! Fast check out. It's my first time order. Shipping is on time and good quality product.

Date of experience: September 1, 2021

Good!
August 26, 2021
Previous review

Good! Fast check out.

Date of experience: August 25, 2021
Michigan
1 review
0 helpful votes
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Fast and easy.
September 1, 2021

Web site was user friendly. Easy to find. I found this website easy to navigate through.

Date of experience: September 1, 2021
New York
1 review
0 helpful votes
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Good experience
September 1, 2021
Updated review

Easy to find what I needed and it came quickly with no hassle

Date of experience: September 1, 2021

Easy to find what I needed
September 16, 2019
Previous review

Easy to find what I needed

Date of experience: September 16, 2019
New Mexico
1 review
0 helpful votes
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Great service and product
September 1, 2021

Happy to find a discontinued cologne. Quick service. Great communication.

Date of experience: September 1, 2021
Washington
1 review
0 helpful votes
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Cologne
September 1, 2021

Great great great great great great great great this is a pain in the $#*!

Date of experience: September 1, 2021
Ohio
2 reviews
0 helpful votes
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Miss
September 1, 2021
Updated review

Fast and convenient very efficient very quick delivery

Date of experience: September 1, 2021

Thanks you
August 25, 2021
Previous review

Thanks you

Date of experience: August 25, 2021
Florida
2 reviews
1 helpful vote
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Nice
September 1, 2021

Website is good and efficient and the prices are very good also.

Date of experience: September 1, 2021
New York
1 review
0 helpful votes
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Total satisfaction
September 1, 2021

Good experience with the time I waited to received.

Date of experience: September 1, 2021
Georgia
1 review
0 helpful votes
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Arrived as expected
September 1, 2021

Very pleased with the items and the timeframe it took to receive all 4 perfumes.

Date of experience: September 1, 2021
Puerto Rico
1 review
0 helpful votes
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Great price and bonus (Shipping free)
September 1, 2021
Updated review

Great product at a great price, my only setback was that I did not noticed it was a tester, but smells like the "regular"

Date of experience: September 1, 2021

Very simple
August 25, 2021
Previous review

Very simple

Date of experience: August 25, 2021
Connecticut
3 reviews
0 helpful votes
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Great Selections/Fast Shipping
September 1, 2021

I love the variety of perfumes abd the shipping is always super fast.

Date of experience: September 1, 2021
Pennsylvania
1 review
0 helpful votes
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Fabulous
September 1, 2021

It was easy to find my fragrance, and easy to complete the purchase!

Date of experience: August 31, 2021
Texas
1 review
0 helpful votes
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Very pleased.
September 1, 2021
Updated review

Fast and easy! Neighbors returned my first order. Thank you USPS!

Date of experience: August 31, 2021

Fast and easy!
December 5, 2020
Previous review

Fast and easy! My last order was not received. Thank you USPS!

Date of experience: December 5, 2020
California
2 reviews
0 helpful votes
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Reliable and quick
August 31, 2021

Ordering my favorite perfume is so easy. It's not only easy to order, reasonable in price and quick delivery. Thanks.

Date of experience: August 31, 2021
Illinois
1 review
0 helpful votes
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Good experience!
August 31, 2021

Easy and quick purchase arrived before I expected. And made it on time for wife's birthday

Date of experience: August 31, 2021
Michigan
1 review
0 helpful votes
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Review
August 31, 2021

Smooth transaction and timely delivery of the ordered product

Date of experience: August 31, 2021
Washington
1 review
0 helpful votes
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Thank you! Excellent service
September 30, 2021

Always wanted this perfume and now I could afford it!

Date of experience: August 31, 2021
Texas
1 review
0 helpful votes
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Customer service
August 31, 2021

Your web portal for ordering is customer friendly and easy to work with, Thank you

Date of experience: August 31, 2021
North Carolina
1 review
0 helpful votes
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I recommend this site
August 31, 2021

Easy to order and they had the cologne in stock and shipped fast

Date of experience: August 31, 2021