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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,301
This company responds to reviews on average within 8 days

Instant Feedback

133,292 reviews

We monitor reviews for authenticity

Florida
5 reviews
0 helpful votes
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Great shopping experience
September 10, 2021
Updated review

Easy shopping! Enormous quantities to chose from…. Quality product.

Date of experience: September 9, 2021

Easy to find products
September 9, 2021
Previous review

Easy to find products. Nothing they didn't have.
I shop here very frequently.

Date of experience: September 9, 2021

Easy shopping!
January 6, 2020
Previous review

Easy shopping!

Date of experience: January 4, 2020
North Carolina
1 review
0 helpful votes
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Review
September 10, 2021
Updated review

Thank you for coupon codes! Best price is often the determining factor in online purchases.

Date of experience: September 9, 2021

Thank you for coupon codes!
September 2, 2021
Previous review

Thank you for coupon codes!

Date of experience: September 2, 2021
Michigan
1 review
0 helpful votes
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Daisy sunshine
September 9, 2021
Updated review

Thank you. Perfume.com. I looked everywhere for this perfume Marc Jacobs Daisy sunshine and you folks had it I ordered it and I received it and I love it Jp

Date of experience: September 9, 2021

Can't wait for my order
September 2, 2021
Previous review

Can't wait for my order.

Date of experience: September 2, 2021
Massachusetts
1 review
0 helpful votes
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Satisfied customer
September 9, 2021

It arrived earlier than expected
And in good condition

Date of experience: September 9, 2021
New York
1 review
0 helpful votes
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Awesome
September 9, 2021

Everything went well, quick shipping! Great item. I will definitely order again.

Date of experience: September 9, 2021
Texas
2 reviews
0 helpful votes
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Fast Delivery
September 9, 2021

Great experience and fast delivery! I will be using this site again

Date of experience: September 9, 2021
New York
1 review
0 helpful votes
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No caps
September 9, 2021

The perfume bottles came without the caps for some strange reason

Date of experience: September 9, 2021
Arkansas
1 review
0 helpful votes
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Great fragrances, not knockoffs.
September 9, 2021
Updated review

I was sent a fragrance I did not order, Pepe Jeans, and not receive my Viva La Juicy Rose that I did order

Date of experience: September 9, 2021

Good so far
May 30, 2021
Previous review

Good so far

Date of experience: May 30, 2021
Georgia
1 review
0 helpful votes
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Good smells
September 9, 2021

I love the way Organza smells and makes you feel. Sexy comes to mind each time you wear it

Date of experience: September 9, 2021
Florida
1 review
0 helpful votes
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Very good products but you could give some other discounts to the ones that order a lot.

Date of experience: September 9, 2021

Very good products but you could give some other discounts...
August 7, 2020
Previous review

Very good products but you could give some other discounts to the ones that order a lot.

Date of experience: August 6, 2020
El Salvador
1 review
0 helpful votes
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Estoy probando es mi primera compra. Llego bien. Gracias muy atentos me ha gustado la experiencia volveré a comprar espero que sean de buena calidad y duren las fragancias

Date of experience: September 9, 2021

Estoy probando es mi primera compra
September 1, 2021
Previous review

Estoy probando es mi primera compra.

Date of experience: September 1, 2021
Virginia
1 review
0 helpful votes
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Jimmy choo Fever- very satisfied
September 9, 2021

The ordering process was easy and I received my order within days. Very satisfied and the perfume smells amazing!

Date of experience: September 9, 2021
Delaware
2 reviews
0 helpful votes
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Fast excellent price and inventory purchased perfume at a fraction of what I was going to pay at Macys

Date of experience: September 9, 2021

Fast excellent price and inventory
September 2, 2021
Previous review

Fast excellent price and inventory

Date of experience: September 2, 2021
Maryland
1 review
0 helpful votes
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Preferred Stock
September 9, 2021

Am well pleased, than you. Only thing bad, by the time shipping was added in, same price as store.

Date of experience: September 9, 2021
Illinois
1 review
0 helpful votes
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Not a good smell for me
September 9, 2021
Updated review

Very satisfied however I did not like the smell of the perfume not my style

Date of experience: September 9, 2021

Very satisfied
September 2, 2021
Previous review

Very satisfied

Date of experience: September 1, 2021
North Carolina
1 review
0 helpful votes
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Happy customer
September 9, 2021

Simple and convenient service. Delivery was quick! Thank you!

Date of experience: September 9, 2021
California
2 reviews
0 helpful votes
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Happy customer
September 9, 2021
Updated review

Great price great service delivery was quick great place to order

Date of experience: September 9, 2021

Great price great service
October 27, 2020
Previous review

Great price great service

Date of experience: October 27, 2020
California
2 reviews
0 helpful votes
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It was very hot I don't think that's good!
October 9, 2021
Updated review

Quick and easy thanks! It was very hot I don't think that is good doesn't seem strong as it should be I think the heat contaminated it!

Date of experience: September 9, 2021

Quick and easy thanks!
September 2, 2021
Previous review

Quick and easy thanks!

Date of experience: September 2, 2021
Oklahoma
1 review
0 helpful votes
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Great value
September 9, 2021
Updated review

Quick and easy. Awesome prices and products. So many fragrances to choose from. I'm never disappointed.

Date of experience: September 9, 2021

Quick and easy
June 18, 2021
Previous review

Quick and easy.

Date of experience: June 17, 2021
Texas
1 review
0 helpful votes
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Awesome
September 9, 2021
Updated review

Great experience easy shopping loved being able to pick up a large bottle and a small bottle to put in my purse to take with me when I go

Date of experience: September 9, 2021

Great experience easy shopping
September 2, 2021
Previous review

Great experience easy shopping

Date of experience: September 1, 2021