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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,301
This company responds to reviews on average within 8 days

Instant Feedback

133,292 reviews

We monitor reviews for authenticity

Oregon
1 review
0 helpful votes
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Great way to get perfume at affordable price!
September 15, 2021
Updated review

Great and easy way to pay less for perfume you love.

Date of experience: September 15, 2021

Great and easy way to pay less for perfume you love
September 8, 2021
Previous review

Great and easy way to pay less for perfume you love.

Date of experience: September 8, 2021
Illinois
1 review
0 helpful votes
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Jean Paul
September 15, 2021
Updated review

Ordering was simple, delivery fast, will order more soon

Date of experience: September 15, 2021

Easy and fun to use
September 8, 2021
Previous review

Easy and fun to use

Date of experience: September 7, 2021
New York
1 review
0 helpful votes
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I always order perfumes from Perfume.com
September 15, 2021
Updated review

Perfume.com offers good and nice experience... Never got disappointed.

Date of experience: September 15, 2021

Perfume.com offers good and nice experience...
September 8, 2021
Previous review

Perfume.com offers good and nice experience...

Date of experience: September 8, 2021

Preferred website for perfumes
July 25, 2021
Previous review

I always prefer to purchase perfumes with this website.

Date of experience: July 25, 2021

Thank you...
December 2, 2019
Previous review

Thank you...

Date of experience: December 2, 2019
Texas
3 reviews
0 helpful votes
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Sexy Male fragrance
September 15, 2021

Easy to find what I was looking for and good a promotion while I was here. Happy camper!

Date of experience: September 15, 2021
New York
1 review
0 helpful votes
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Much appreciated
September 15, 2021

Easy process and convenient payment options. Arrived promptly and well packaged. Product was as expected and I am very pleased!

Date of experience: September 15, 2021
Colorado
1 review
0 helpful votes
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Satisfied
September 15, 2021

My order was shipped fast and even when I received it 5 days after was not their fault there was some other factors like I was not at home by the time UPS was doing the delivery

Date of experience: September 14, 2021
Washington
1 review
0 helpful votes
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Delicious perfume
September 15, 2021

Easy to access, availability of products desired! Fast shipping & definitely value

Date of experience: September 14, 2021
New York
1 review
0 helpful votes
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Great!
September 15, 2021

Absolutely amazing! Fast shipping with no delays whatsoever. I always order from u guys and I love it!

Date of experience: September 14, 2021
Massachusetts
1 review
0 helpful votes
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Love it!
September 14, 2021

Loved my items got them super quick and they smell so good!

Date of experience: September 14, 2021
Massachusetts
2 reviews
0 helpful votes
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Satisfied customer with having product and quick delivery.
September 14, 2021
Updated review

Easy, especially with having product. And it doesn't take long to receive it.

Date of experience: September 14, 2021

Easy, especially with having product
September 7, 2021
Previous review

Easy, especially with having product.

Date of experience: September 7, 2021

Very pleased.
June 19, 2021
Previous review

Excellent prices, and delivery didn't take long at all, I was very pleased with the purchase. Especially when I was out of the product the service was good when needed.

Date of experience: June 19, 2021

Excellent prices
October 11, 2020
Previous review

Excellent prices

Date of experience: October 11, 2020
Oklahoma
1 review
0 helpful votes
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Love light blue
September 14, 2021

I have compared prices and am amazed at your discounts. Now looking
Forward to see if the product is just as good as the most expensive one!

Date of experience: September 14, 2021
Pennsylvania
1 review
0 helpful votes
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Great products and affordable prices!
September 14, 2021

Everything was so easy to find. Received my order quickly :)

Date of experience: September 14, 2021
Pennsylvania
1 review
0 helpful votes
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Fake or the real thing?
September 14, 2021

50 years ago my mother taught me not to buy any perfume that was not made in France. I ordered and received from you a "tester" bottle of L'air du temps, the scent I identified with at the age of 20. Perhaps a little sketchy: testers are marked not for sale; my bottle didn't have a clear serial number on the bottom that matched the serial number on the box; box was not wrapped in cellophane; super low price (I guess I knew what I was getting). The good news is that the scent is familiar, I can spray it in the air and walk through the mist, and smell good all day!

Date of experience: September 14, 2021
California
1 review
0 helpful votes
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Wrong product
October 14, 2021
Updated review

You sent me the 80% not the 100% concentrate that I ordered. The 100% states clearly on the front of the bottle that it is 100%.

Date of experience: September 14, 2021

Excellent!
September 4, 2021
Previous review

Excellent!

Date of experience: September 3, 2021
Virginia
1 review
0 helpful votes
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Lillie
September 14, 2021

Great buy for a great scent. Very pleased. Arrived in little time.

Date of experience: September 14, 2021
Nebraska
2 reviews
0 helpful votes
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Glad to get the notice this item was back in stock

Date of experience: September 14, 2021

Glad to get the notice this item was back in stock
September 7, 2021
Previous review

Glad to get the notice this item was back in stock

Date of experience: September 7, 2021
Virginia
1 review
0 helpful votes
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Excellent
September 14, 2021
Updated review

Easy and convenient fast shipping fast service, very reliable products

Date of experience: September 14, 2021

Easy and convenient fast shipping
September 7, 2021
Previous review

Easy and convenient fast shipping

Date of experience: September 7, 2021
California
1 review
0 helpful votes
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Outstanding
September 14, 2021

I ordered 8 colognes & perfumes and received them all in mint condition in a very timely manner. I was updated each time my package was on the move and emailed by Support to check status of arrival. I had a great experience with Perfume.com and will definitely be ordering again in the future.

Date of experience: September 14, 2021
Puerto Rico
1 review
0 helpful votes
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Excellent service
September 14, 2021

This is my first order with your company and the service and the order arrived fast

Date of experience: September 14, 2021
Missouri
1 review
0 helpful votes
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Delivery as expected.
September 14, 2021
Updated review

Easy to navigate. Product was available and reasonably priced.

Date of experience: September 14, 2021

Easy
September 25, 2019
Previous review

Easy

Date of experience: September 25, 2019