Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great price. Great selection. Easy to navigate website.
Quick and easy ordering. Good price and great product. Quick shipping. Would highly recommend.
Thanks good product was received on time, I love it thank you so much
Great. Was efficient and received the perfume I ordered in good shape
Excelente método y buen precio. Mil gracias. Lo seleccioné porque fue sencilla la compra.
Excelente método y buen precio. Mil gracias
So far so good! I am satisfied with the time it took to be delivered to me from my time of purchase.
It's always a pleasure shopping with Perfume.com. I'm never disappointed.
I ordered my Bright Crystal perfume and got it four days later... fastest service ever! I will be ordering from you again!
Awesome about everything., the description of the product and the speed of making kit happen
Luv it they have all of my favorite. Burberry, happy light blue
Luv it they have all of my favorite. Burberry, happy light blue
It I placed my order, quick confirmation, was given updates until delivery. Thank You So Much! Satisfied Customer!
I've not had one disappointment with company. From various selections, to price point, ordering then delivery has been a easy breezy! I'll continue to order from this company!
This is my second time purchasing perfume from thus company. Each delivery was timely and packaged securely. Their prices are quite affordable and well below overpriced, marked up, Mall prices. This will be the ONLY company that I will ever purchase Perfume from again!
Easy to use and quick process to complete my order
Nice website. Easy to use. Good price
I order most of my perfume here
I love the prices and selection! Shipping is always fast!
I love the prices and selection! Shipping is always fast!
I ordered one day, the next morning my order had arrived very fast service. If I had gone to a store, it would have cost me gas fare. I really really appreciated such service if you want to give a gift to someone special and you don't have much time. Just order on
-line. I like the fastness and price.
Great and easy way to pay less for perfume you love.
Great and easy way to pay less for perfume you love.
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

