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Perfume.com

4.6

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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+138
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
699
value
3,482
shipping
3,527
quality
8,303
This company responds to reviews on average within 3 days

Instant Feedback

133,309 reviews

We monitor reviews for authenticity

Puerto Rico
1 review
0 helpful votes
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Excellent service
September 14, 2021

This is my first order with your company and the service and the order arrived fast

Date of experience: September 14, 2021
Missouri
1 review
0 helpful votes
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Delivery as expected.
September 14, 2021
Updated review

Easy to navigate. Product was available and reasonably priced.

Date of experience: September 14, 2021

Easy
September 25, 2019
Previous review

Easy

Date of experience: September 25, 2019
Minnesota
1 review
0 helpful votes
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Loved my perfume from the monthly subscription serve, however selecting one was cumbersome. Seems like there were only about 40 choices, so I may have been doing something wrong. I did find one I really like. First shipment was missing the instructions / coupon card but contained a sheet a stickers.

Date of experience: September 13, 2021
California
4 reviews
0 helpful votes
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Easy peasey
September 14, 2021
Updated review

Perfume.com had several possibilities that I knew I enjoyed. Ordered L'air du Temps, and was delighted with the speed of shipment, security of packaging, price and quality of product. Will happily return when it's time to buy another fragrance. Thanks!

Date of experience: September 13, 2021

Easily found something wonderful
September 7, 2021
Previous review

Easily found something wonderful. Thanks!

Date of experience: September 6, 2021
Nebraska
1 review
0 helpful votes
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Very happy
September 14, 2021
Updated review

It was very quick and I am super happy. Will order from here again

Date of experience: September 13, 2021

Very quick
September 7, 2021
Previous review

Very quick

Date of experience: September 6, 2021
Pennsylvania
1 review
0 helpful votes
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Love them, will definitely order again!
September 14, 2021
Updated review

Fast and they had what I was looking for. Fast shipping. Gonna be my new place to get perfumes.

Date of experience: September 13, 2021

Fast and they had what I was looking for
September 7, 2021
Previous review

Fast and they had what I was looking for.

Date of experience: September 6, 2021
Florida
1 review
0 helpful votes
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Satisfied
September 14, 2021

Quick easy satisfied quality happy might be purchasing soon again

Date of experience: September 13, 2021
Pennsylvania
2 reviews
0 helpful votes
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Wrong product
October 14, 2021

I ordered a spray bottle and only got a bottle. …..

Date of experience: September 13, 2021
New York
3 reviews
0 helpful votes
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Great Great site great price and the stuff gets here very quickly I am very satisfied

Date of experience: September 13, 2021
Michigan
1 review
0 helpful votes
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Delivered just as promised
September 13, 2021

Ordering process very smooth. Product delivered in cool dispenser.

Date of experience: September 13, 2021
New York
1 review
0 helpful votes
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Happy
September 13, 2021

It was easy and loved the discount. I don't want to write anything else but apparently thainot good enough

Date of experience: September 13, 2021
Tennessee
2 reviews
0 helpful votes
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Love my perfume
September 13, 2021

So far, it was easy to check out. Hope the perfumes are original.

Date of experience: September 13, 2021
California
1 review
0 helpful votes
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Extremely Satisfied!
September 13, 2021

You make buying very easy! I didn't have any re-do's! Thank You!

Date of experience: September 13, 2021
New York
1 review
0 helpful votes
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Perfume junkie
September 13, 2021

Absolutely love how fast and easy it is. So many great perfumes to choose from and definitely best prices

Date of experience: September 13, 2021
Virginia
1 review
0 helpful votes
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Casual
September 13, 2021

Have been ordering from you all for several years!

Date of experience: September 13, 2021
Louisiana
1 review
0 helpful votes
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This is the place to shop for amazing pricing with my favorite perfume. I would advisor anyone I speak to who loves a variety of perfume to shop on this site. I Love it!

Date of experience: September 13, 2021
Massachusetts
1 review
0 helpful votes
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Not good experience. Lost my money in vain. I thought the have the good one.

Date of experience: September 13, 2021
California
1 review
0 helpful votes
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Great website
September 13, 2021
Updated review

Easy to use and good discounts offered. Free shipping.

Date of experience: September 13, 2021

Easy to use
September 6, 2021
Previous review

Easy to use

Date of experience: September 5, 2021
Texas
1 review
0 helpful votes
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Great Price and Service
September 13, 2021

I have been buying from Perfume.com for a while, great price and great service, thank you

Date of experience: September 13, 2021
Oklahoma
1 review
0 helpful votes
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Good
September 13, 2021
Updated review

Easy quick and easy to use order forms, just hard to chose which one to purchase first..

Date of experience: September 13, 2021

Easy quick
September 5, 2021
Previous review

Easy quick

Date of experience: September 5, 2021