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Perfume.com

4.6

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From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+138
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
699
value
3,482
shipping
3,527
quality
8,303
This company responds to reviews on average within 8 days

Instant Feedback

133,305 reviews

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
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Satisfied!
December 15, 2021

I was totally happy with my perfume I received! I would definitely recommend this to friends and family!

Date of experience: December 14, 2021
Pennsylvania
1 review
1 helpful vote
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Ordered the wrong item
January 13, 2022

I was confused because I thought I was ordering Laila perfume instead I ordered Laila Deodorant which is not want I wanted.
A little more searching l discover that Laila Perfume is back ordered

Date of experience: December 14, 2021
Florida
1 review
0 helpful votes
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I will never shop no where else you guys are great and so is the price.

Date of experience: December 14, 2021

Quick and easy
December 14, 2021
Previous review

Quick and easy. Had what I was looking for faster than anyone else. Most don't even have it.

Date of experience: December 14, 2021
Nevada
1 review
0 helpful votes
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First time shopper
December 14, 2021

Was pleased with your selections. A little disappointment that one of my selections was almost empty upon arrival, but these things happen. Will be able to do a better review after the problem is resolved.

Date of experience: December 14, 2021
Wisconsin
2 reviews
0 helpful votes
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Satisfied
December 14, 2021

Packaged well and received quickly. Very satisfied.

Date of experience: December 14, 2021
California
1 review
0 helpful votes
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Great service
December 13, 2021

Delivered on time and in good condition very pleased with the service and product

Date of experience: December 13, 2021
Minnesota
1 review
0 helpful votes
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Transacted as expected
December 13, 2021

Transacted as expected. No issues so far. Would use them again.

Date of experience: December 13, 2021
Illinois
1 review
0 helpful votes
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Gravity
December 13, 2021

The ordering process was great and I received a discount on the product as well

Date of experience: December 13, 2021
Florida
1 review
1 helpful vote
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Don't do it!
January 12, 2022

I ordered a bottle of Anucci for my husband for Christmas. Delivery came fast, very happy (so far). I ordered the cologne to be gift wrapped for an additional charge. Imagine my surprise when I opened the package and saw a nasty gray burlap sack, just like you get at the dollar store! And when I opened the sack I was hit in the face with the overwhelming smell of the cologne! Apparently in packing and/or transit the bottle top was not appropriately tightened and half of the bottle leaked out. Now while my kitchen smells great, this is not what I purchased this for! So I called customer service, and explained the issue. The girl apologized once, offered to send me the label and told me I won't see a refund for at least two weeks! So now I'm out money, have to go wait in line at the post office in the middle of the holiday season and have nothing to give my husband for Christmas. Thank you Perfume.com. Not worth the little discounted prices. So pissed and dissatisfied!

Date of experience: December 13, 2021
Washington
1 review
0 helpful votes
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Quick & Easy
December 12, 2021

Quick, easy, and convenient. It was a little expensive though, not much discount.

Date of experience: December 12, 2021
Texas
2 reviews
0 helpful votes
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THE ONE, M en
December 12, 2021

Bad choice on my part. Way to strong, piney/spicy/woody.
But the over all service is prompt and proper.

Date of experience: December 12, 2021
Michigan
1 review
0 helpful votes
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Private collection
December 12, 2021

Good experience. Delivery was quick. I have ordered here before. Always a good experience.

Date of experience: December 12, 2021
Oregon
1 review
0 helpful votes
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Awesome Company
December 14, 2021

Great products for a reasonable price. Problems with an order, customer service is excellent and fast to take care of you! Would recommend this company to family and friends. Thank you for being a top notch and trustworthy company!

Date of experience: December 12, 2021
California
1 review
0 helpful votes
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The one
December 12, 2021

Very easy to use website and great pricing. Would definitely use again and recommend

Date of experience: December 12, 2021
Virginia
1 review
0 helpful votes
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I was very satisfied with my order!
December 12, 2021

I was able to order just what I wanted at an awesome price!

Date of experience: December 12, 2021
Canada
1 review
1 helpful vote
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Worse experience ever!
January 10, 2022

I ordered Nov 26 and was told I'd have it in 10 days in Vancouver.
According to tracking, order was processed and shipped on Dec 1. Crossed the border and everything Dec 2nd got to ON. Has been sitting there since then. It's now Dec 11th.
I called them they did they would look into this and email me it's been 3 days nothing.
If I could I would give negative stars!

Date of experience: December 11, 2021
Michigan
1 review
0 helpful votes
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Happy Customer
December 11, 2021

Great selection. Found what I was looking for very easily. Received the order earlier than expected.

Date of experience: December 11, 2021
Virginia
1 review
0 helpful votes
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My memories
December 11, 2021

So quick and easy to shop. My kids rent the White Diamonds I wore when they were little. I am buying the Gardina for my daughter in-law. It smiles wonderful!

Date of experience: December 11, 2021
New Jersey
1 review
0 helpful votes
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Great
December 11, 2021

Was great and easy to navigate through the site. Will continue to shop

Date of experience: December 10, 2021
California
1 review
0 helpful votes
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PERFECTO
December 11, 2021

Ordered product. Received in record time. Thank you

Date of experience: December 10, 2021