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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I was totally happy with my perfume I received! I would definitely recommend this to friends and family!
I was confused because I thought I was ordering Laila perfume instead I ordered Laila Deodorant which is not want I wanted.
A little more searching l discover that Laila Perfume is back ordered
I will never shop no where else you guys are great and so is the price.
Quick and easy. Had what I was looking for faster than anyone else. Most don't even have it.
Was pleased with your selections. A little disappointment that one of my selections was almost empty upon arrival, but these things happen. Will be able to do a better review after the problem is resolved.
Delivered on time and in good condition very pleased with the service and product
Transacted as expected. No issues so far. Would use them again.
The ordering process was great and I received a discount on the product as well
I ordered a bottle of Anucci for my husband for Christmas. Delivery came fast, very happy (so far). I ordered the cologne to be gift wrapped for an additional charge. Imagine my surprise when I opened the package and saw a nasty gray burlap sack, just like you get at the dollar store! And when I opened the sack I was hit in the face with the overwhelming smell of the cologne! Apparently in packing and/or transit the bottle top was not appropriately tightened and half of the bottle leaked out. Now while my kitchen smells great, this is not what I purchased this for! So I called customer service, and explained the issue. The girl apologized once, offered to send me the label and told me I won't see a refund for at least two weeks! So now I'm out money, have to go wait in line at the post office in the middle of the holiday season and have nothing to give my husband for Christmas. Thank you Perfume.com. Not worth the little discounted prices. So pissed and dissatisfied!
Quick, easy, and convenient. It was a little expensive though, not much discount.
Bad choice on my part. Way to strong, piney/spicy/woody.
But the over all service is prompt and proper.
Good experience. Delivery was quick. I have ordered here before. Always a good experience.
Great products for a reasonable price. Problems with an order, customer service is excellent and fast to take care of you! Would recommend this company to family and friends. Thank you for being a top notch and trustworthy company!
Very easy to use website and great pricing. Would definitely use again and recommend
I was able to order just what I wanted at an awesome price!
I ordered Nov 26 and was told I'd have it in 10 days in Vancouver.
According to tracking, order was processed and shipped on Dec 1. Crossed the border and everything Dec 2nd got to ON. Has been sitting there since then. It's now Dec 11th.
I called them they did they would look into this and email me it's been 3 days nothing.
If I could I would give negative stars!
Great selection. Found what I was looking for very easily. Received the order earlier than expected.
So quick and easy to shop. My kids rent the White Diamonds I wore when they were little. I am buying the Gardina for my daughter in-law. It smiles wonderful!
Was great and easy to navigate through the site. Will continue to shop
Ordered product. Received in record time. Thank you
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

