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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,299
This company responds to reviews on average within 8 days

Instant Feedback

133,289 reviews

We monitor reviews for authenticity

Maine
1 review
0 helpful votes
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Gucci flora
December 21, 2021

It's was a decent experience, hopefully the wife will like her Xmas present

Date of experience: December 20, 2021
Texas
1 review
0 helpful votes
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Perfume
December 20, 2021

Easy to order and fast delivery. Good service and trustworthy.

Date of experience: December 20, 2021
New York
2 reviews
0 helpful votes
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Loving it
December 20, 2021
Updated review

Somewhat easy.
Shipped quickly. Only issue I had was with the delivery service.

Date of experience: December 19, 2021

Somewhat easy
December 12, 2021
Previous review

Somewhat easy

Date of experience: December 12, 2021
Florida
1 review
0 helpful votes
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Perfume.com
December 20, 2021

Exceptional service with my first order. I will order again a gift for my friend. Excellent communication, tracking, and service. Excellent

Date of experience: December 19, 2021
Connecticut
2 reviews
0 helpful votes
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Not very satisfied
January 18, 2022

If the testers had caps and boxes I would have felt it was worth my money. I had no idea I'd be buying an opened product without a cap or packaging. ANYONE could tamper with this product and I do NOT feel safe using it. I am out money now because I will NOT give this as a gift to anyone. I was very happy with the Realm for men and it is my WISH that I could find Realm for Women.

Date of experience: December 19, 2021
Nevada
1 review
0 helpful votes
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Fire and ice
December 19, 2021

I always order from this site. Amazing shipping times and cheapest price for my favorites. I love this site. Thank you.

Date of experience: December 19, 2021
West Virginia
1 review
0 helpful votes
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Fast delivery -- Wonderful product
December 19, 2021

Thank you for your prompt delivery and the Lilly of the Valley soaps smells heavenly!

Date of experience: December 19, 2021
California
1 review
0 helpful votes
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Handled well
December 18, 2021
Updated review

. No longer see the larger bottle (30 oz) Jean Nate, I wanted. Also bath powder.

Date of experience: December 18, 2021

Confusing web site
January 10, 2022
Previous review

Confusing web site. No longer see the larger bottle (30 oz) Jean Nate, I wanted.

Date of experience: December 11, 2021
Georgia
1 review
0 helpful votes
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Wonderful Experience With Perfume.com.
December 18, 2021

Easy to shop on this website. Very easy to order, quick delivery, great prices. I will shop here again!

Date of experience: December 18, 2021
West Virginia
1 review
0 helpful votes
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Smells Good
December 18, 2021

Shopping was quick and easy. Prices were very good.

Date of experience: December 17, 2021
Missouri
2 reviews
0 helpful votes
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Fine
December 17, 2021

So far so good and received it before Christmas as promised

Date of experience: December 17, 2021
Illinois
1 review
0 helpful votes
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Nice price. Quick delivery. People are always asking ne what I wear and where can they buy some. Now I can tell them.

Date of experience: December 17, 2021
California
1 review
0 helpful votes
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Happy return customer
December 17, 2021

Return customer, great service, quickly filled my order

Date of experience: December 16, 2021
Louisiana
2 reviews
0 helpful votes
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Satisfied
December 17, 2021

I ordered it said there wasn't a box due to damage, but perfume was good and it was discounted so I purchase the last two I am satisfied

Date of experience: December 16, 2021
Rhode Island
1 review
1 helpful vote
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I usually get a lot of perfume from this web site. I was actually excited to receive my light scented Design perfume I wore in 1984. I instead received a knockoff that smelled worse than any one's grandmother from the ‘30's

Date of experience: December 15, 2021
Pennsylvania
1 review
0 helpful votes
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Satisfied
December 16, 2021

Very prompt and online ordering great service. Received all items safe

Date of experience: December 15, 2021
Tennessee
2 reviews
0 helpful votes
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Tommy Bahama
December 15, 2021

I had a very pleasant experience looking through all the perfumes. Absolutely adore that there is so many to choose from.

Date of experience: December 15, 2021
New Jersey
1 review
0 helpful votes
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Satisfied!
December 15, 2021

I was totally happy with my perfume I received! I would definitely recommend this to friends and family!

Date of experience: December 14, 2021
Pennsylvania
1 review
1 helpful vote
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Ordered the wrong item
January 13, 2022

I was confused because I thought I was ordering Laila perfume instead I ordered Laila Deodorant which is not want I wanted.
A little more searching l discover that Laila Perfume is back ordered

Date of experience: December 14, 2021
Florida
1 review
0 helpful votes
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I will never shop no where else you guys are great and so is the price.

Date of experience: December 14, 2021

Quick and easy
December 14, 2021
Previous review

Quick and easy. Had what I was looking for faster than anyone else. Most don't even have it.

Date of experience: December 14, 2021