Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Not sure secure site to order from. I think I ordered from Perfume.com once before. I struggle to find my perfume in stores. Prices are fair.
My first time ordering from perfume.com and it was good experience
Easy effortless and have what I've been unable to find for over a year!
This is my 3rd purchase from this company and I have been very pleased, the large variety of samples allows me to explore a variety of fragrances at a very reasonable cost, prior to making my ultimate decisions
Love the prices and sizes of the perfume the product is amazing I will definitely order again
Nice selection, easy to order. Eventually older scents turn up!
I received a tester, noticeably well used. Wont order again
I am waiting for my order with the elderly, I already want to smell super good.
I trust this store. I purchased my favorite Chanel perfume here. It is so cool. I like it a lot. The smell is great.
Super! Very happy with my purchase on this site. I ordered 2 perfumes from them. One Juicy Couture and second one Jimmy Choo. The perfume opens beautifully on the skin, has a train and lasts for a long time!
When I wear the perfumes I get many compliments from people that passes near me on how good or great I smell.
Wonderful, it was easy to look up and find my stuff, and the ordering was easy and super easy check out as well.
2nd order... the price is wonderful. I love this scent and will continue to order.
Promised delivery by Christmas and was delivered on time
Very quick and easy delivery. The payment options are very helpful too!
Muy complacido desde el primer pedido que hice, eligiendo los productos que ofrecen en un amplio mercadeo.
Always accurate and delivered as said.
Merry Christmas
One of my favorite fragrances. Purchased 10/2021 First when I purchased the scent seem to linger. A week into wearing, fragrances the Cologne sentVersace I could no longer smell on me after wearing about 3 hours. Not sure what's going on but the scent is weak…local purchase scent stays all day…. What is wrong? This was my first order I was so excited! I had already made plans to purchase additional fragrances. Order arrived on time no issues there!
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

