Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Perfume.com

Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
See all photos
How would you rate Perfume.com?
grey stargrey stargrey stargrey stargrey star

Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,299
This company responds to reviews on average within 8 days

Instant Feedback

133,287 reviews

We monitor reviews for authenticity

Texas
2 reviews
0 helpful votes
Follow nadine I.
Unfollow nadine I.
Share Review
Report Review

Quick
December 25, 2021

Found it, bought it! I will be back as it was not difficult

Date of experience: December 24, 2021
California
1 review
0 helpful votes
Follow Y B.
Unfollow Y B.
Share Review
Report Review

Worth the time
December 24, 2021

Fast shipping, well designed site. I will definitely shop again.

Date of experience: December 24, 2021
Missouri
1 review
0 helpful votes
Follow Carol Z.
Unfollow Carol Z.
Share Review
Report Review

Carol H
December 24, 2021

Not sure secure site to order from. I think I ordered from Perfume.com once before. I struggle to find my perfume in stores. Prices are fair.

Date of experience: December 24, 2021
California
1 review
0 helpful votes
Follow Jocelyn E.
Unfollow Jocelyn E.
Share Review
Report Review

Excellent
December 24, 2021

My first time ordering from perfume.com and it was good experience

Date of experience: December 24, 2021
South Carolina
1 review
0 helpful votes
Follow Barbara W.
Unfollow Barbara W.
Share Review
Report Review

Thank you!
December 24, 2021

Easy effortless and have what I've been unable to find for over a year!

Date of experience: December 23, 2021
Texas
1 review
0 helpful votes
Follow Charles P.
Unfollow Charles P.
Share Review
Report Review

Perfume.com
December 24, 2021

This is my 3rd purchase from this company and I have been very pleased, the large variety of samples allows me to explore a variety of fragrances at a very reasonable cost, prior to making my ultimate decisions

Date of experience: December 23, 2021
Utah
2 reviews
0 helpful votes
Follow Christina E.
Unfollow Christina E.
Share Review
Report Review

Love the prices and sizes of the perfume the product is amazing I will definitely order again

Date of experience: December 23, 2021
Alabama
2 reviews
0 helpful votes
Follow Sherry L.
Unfollow Sherry L.
Share Review
Report Review

I'm a regular
December 23, 2021

Nice selection, easy to order. Eventually older scents turn up!

Date of experience: December 22, 2021
Colorado
1 review
1 helpful vote
Follow Michelle I.
Unfollow Michelle I.
Share Review
Report Review

Received a tester
January 22, 2022

I received a tester, noticeably well used. Wont order again

Date of experience: December 22, 2021
Florida
1 review
0 helpful votes
Follow Samuel R.
Unfollow Samuel R.
Share Review
Report Review

I am waiting for my order with the elderly, I already want to smell super good.

Date of experience: December 22, 2021
NL
1 review
0 helpful votes
Follow Linda V.
Unfollow Linda V.
Share Review
Report Review

I trust this store
December 23, 2021

I trust this store. I purchased my favorite Chanel perfume here. It is so cool. I like it a lot. The smell is great.

Date of experience: December 22, 2021
Arizona
3 reviews
0 helpful votes
Follow Francine L.
Unfollow Francine L.
Share Review
Report Review

Very nice!
December 22, 2021

Super! Very happy with my purchase on this site. I ordered 2 perfumes from them. One Juicy Couture and second one Jimmy Choo. The perfume opens beautifully on the skin, has a train and lasts for a long time!

Date of experience: December 22, 2021
Florida
1 review
0 helpful votes
Follow Paula B.
Unfollow Paula B.
Share Review
Report Review

Remarkable
December 22, 2021

When I wear the perfumes I get many compliments from people that passes near me on how good or great I smell.

Date of experience: December 21, 2021
Florida
1 review
0 helpful votes
Follow Deborah E.
Unfollow Deborah E.
Share Review
Report Review

Holiday shopping
December 22, 2021

Wonderful, it was easy to look up and find my stuff, and the ordering was easy and super easy check out as well.

Date of experience: December 21, 2021
Maryland
1 review
0 helpful votes
Follow Phillip G.
Unfollow Phillip G.
Share Review
Report Review

Quick service
December 22, 2021

2nd order... the price is wonderful. I love this scent and will continue to order.

Date of experience: December 21, 2021
Georgia
1 review
0 helpful votes
Follow LeeAura C.
Unfollow LeeAura C.
Share Review
Report Review

Timely
December 22, 2021

Promised delivery by Christmas and was delivered on time

Date of experience: December 21, 2021
California
1 review
0 helpful votes
Follow Kierra K.
Unfollow Kierra K.
Share Review
Report Review

New customer
December 21, 2021

Very quick and easy delivery. The payment options are very helpful too!

Date of experience: December 21, 2021
New Jersey
1 review
0 helpful votes
Follow jose H.
Unfollow jose H.
Share Review
Report Review

Eficiencia en la atencion de ordenes
December 21, 2021

Muy complacido desde el primer pedido que hice, eligiendo los productos que ofrecen en un amplio mercadeo.

Date of experience: December 20, 2021
Texas
2 reviews
0 helpful votes
Follow carol O.
Unfollow carol O.
Share Review
Report Review

Always accurate and delivered as said.
Merry Christmas

Date of experience: December 20, 2021
North Carolina
1 review
2 helpful votes
Follow Vanessa H.
Unfollow Vanessa H.
Share Review
Report Review

Versace
January 20, 2022

One of my favorite fragrances. Purchased 10/2021 First when I purchased the scent seem to linger. A week into wearing, fragrances the Cologne sentVersace I could no longer smell on me after wearing about 3 hours. Not sure what's going on but the scent is weak…local purchase scent stays all day…. What is wrong? This was my first order I was so excited! I had already made plans to purchase additional fragrances. Order arrived on time no issues there!

Date of experience: December 20, 2021