Perfume.comReviews 8,915

Great experience, this is my 2nd times ordering from them, was easy and straightforward, ordered the perfumes and colognes I wanted and they shipped right away and arrived when they said they would with tracking info to follow all the way. I would recommend this company with my family and friends.

I paid for three items but only recieved 2, the item listed above was not in the box and is listed as a zero on my ticket. What is my next step.

I was very satisfied with Perfume.com. I placed a order that was very easy to understand, they shipped it to me quickly, I received it in a timely fashion, Very happy with my purchase..

Perfume.com is different from other perfume subscriptions. You have a large variety of scents to choose from and a variety of size options.

First of all, let me tell you these guys, their team have morals and ethics. I placed an order, canceled it. And placed an order for a different perfume. It was almost past midnight. They responded back to me within few minutes. 😳 WOW WOW. MY ORDER WAS CANCELED AND THE OTHER ONE SHIPPED. AND WITHIN A FEW DAYS, MY REFUND WAS IN MY ACCOUNT. AND THEIR PERFUMES ARE VERY MUCH AUTHENTIC. I AM A PERFUME CONAISSEUR(FOR MEN), AND CONNAISSEUSE FOR WOMEN. SO, I COLLECT PERFUMES. AND I KNOW WHAT I AM TALKING ABOUT. I RECEIVED MY ORDER WITHIN 3 DAYS. PLEASE BUY WITH CONFIDENCE FROM THEM.

AGAIN THANK YOU PERFUME.COM, FOR MAKING THE TRANSACTION SMOOTH AND DELIGHTFUL. I AM VERY PLEASED AND WILL BE A RETURNING CUSTOMER FOR LIFE, AS LONG AS I CAN AFFORD IT.

It was easy to order, there was good communication, I received a "discount," and my gamble that this was the perfume that smelled so good on a cousin, paid off. It is, and the fragrance is lovely.

Easy and great experience. I feel it's very fast and convenient when you run out of your favorite perfume.

I only wear Beautiful by Estee Lauder and Perfume.com is the place to buy... price, fast deliver and packaged with great care. I also buy Yardley's Lavendar for sheets and bedding. You can'; t find that anywhere else. Yes, I am old and these 2 fragrances have stood the test of time without some 20-somerthing showing sexy walks or muscles!

Love the products and the prices. I order the travel sizes first and if I like them, I will go back and oorder the bigger bottles.

I have been a customer for a few years now. I'm fortunate to be a happy customer. Would recommend Perfume to anyone.

The site was easy to navigate and I was able to purchase what I wanted easily. I was also kept updated on my shipment and it arrived when they said it would.

I did the subscription for the first time. I'm clearly a woman but somehow received a mens cologne. Disappointing. Will be cancelling subscription.

I'm an old school guy and when I find a cologne I like, it's hard to say no to it. Able to find my older scents here and at a reasonable price. I might be ugly but at least I smell good.

I purchased a Paloma Picasso perfume. Upon receipt, I found the product to be rancid. I notified customer service and was advised to send it back for a refund. I sent it back and waited a long time for a refund which was not received. I called in to check on my refund. They did respond and only refunded me partially charging me for a return shipping when I called him to complain to customer service. The rep was extremely rude. Advising me as per their terms and conditions. I was not entitled for further refund. Well if the product is rancid, which is their faultthen I should not have to pay for shipping to return. It was my argument. I suggested that they at least send me a replacement. JAMES, the customer service rep absolutely refused stating that my refund was on its way to me. That is a partial refund and I'm I'm not entitled to anything else.

I challenged him on their terms and conditions as the product obviously was rancid not my fault so why should I have to payfor return shipping? James kept on repeating the same paragraph over and over again. Copied.
We understand this situation has been frustrating for you. As mentioned in our previous emails, the matter has already been reviewed and resolved in accordance with our policies, and our position remains unchanged.

Obviously perfume.com does not value their customer, not until you find out that you have a problem do you find out about their despicable, customer service and lack of. I will take this further as this is totally unethical. Yes, I don't have to shop there anymore because there are many other Options but I believe in the principal remember without your customers you have no business I'm hoping that all who have had a negative impact review it and report it and of course, not until you have an issue do you see anything wrong Sofa for all of you who have received your product And are extremely happy, that's a good thing because like yourselves over the years I have purchased high-end perfumes from this company, and and thus far I received, and everything was OK but the first time the very first time I had an issue, not caused by myself, but by their lack of quality control, I did not even so much as receive a kind word, and on top of that I had to pay to ship their rancid product back.

I asked James to provide me with the name of a supervisor or give me the contact for their head office, he refused stating that head office had nothing to do with this. James, having been in customer service and tourism for over 40 years. I have never come across an attitude like yours I would fire you on the spot. Every customer is important. Every customer deserves respect every customer should be given consideration. My life will continue and I will go on purchasing my perfumes and enjoying them, but I will certainly never visit your website people. You have a choice out there. Look at the reviews and look at your options. Thank you for taking the time to review my submission.

Was pleasantly surprised with this fragrance. Soft, yet distinguishable and suitable especially for spring and summer, although any time works! I do not think anyone would be disappointed in this particular fragrance if they are looking for a fragrance that is soft and feminine.

Had trouble with the site entering the information needed since it seems to have a mind of its own and would switch directions. The package arrived late, but it was during Christmas rush so I have to acknowledge that.

It's very hard for me to find my perfume in the stores. Macy's used to carry it but no longer does so I was happy to find my perfume on here. I placed my order and received it within weeks. Thank you.

I picked four random fregrence s then got some in spray my next purchase. I Loved the a great price point for gifts :)

I received the perfume flowerbomb by Victor and Rolf. This is probably one of my top five favorite perfumes. The scent is so amazing and not overpowering. And the scent actually lasts. I don't have to keep applying. Absolutely love this perfume five stars all the way.

I mistakenly purchased perfumes that I had in my bag to be purchased when I was ready but when I clicked the purchase button unaware, I realized within 15 to 20 minutes and decided to cancel. Perfume.com refused to cancel the perchase.
They send me the perfumes without a return slip.
This frustrated me alot.