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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,294
This company responds to reviews on average within 8 days

Instant Feedback

133,274 reviews

We monitor reviews for authenticity

Alabama
1 review
0 helpful votes
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DKNY Be Delicious
October 8, 2019

Quality product, great price, packed well, fast shipping.

Date of experience: October 7, 2019
California
1 review
0 helpful votes
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Brilliant
October 8, 2019

Excellent prices, fast shipping and genuine products.

Date of experience: October 7, 2019
Florida
1 review
0 helpful votes
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Great Products
October 5, 2019
Updated review

Im ready ready to indulge in these great scents, I'm literally ready for my next months fragrance

Date of experience: October 5, 2019

Im ready ready to indulge in these great scents
September 28, 2019
Previous review

Im ready ready to indulge in these great scents

Date of experience: September 28, 2019
New Hampshire
1 review
0 helpful votes
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Wow, great prices AND fast service!
October 5, 2019

I LOVE PERFUME. IF I HAD 200 bottles, I'd want 201! This particular site is helping me be able to reach that goal!

Date of experience: October 4, 2019
New Jersey
1 review
0 helpful votes
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Fast & easy
October 4, 2019

Bought from here several times. Always s good experience

Date of experience: October 4, 2019
New York
1 review
0 helpful votes
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Pricey
October 3, 2019

When i last time bought it from your site it was $60 same bottle same same perfume. Now it became $40 more. This is not okay at all

Date of experience: October 3, 2019
Florida
1 review
0 helpful votes
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Newly customer now for life
October 2, 2019
Updated review

Love the verity and really, really love the prices!

Date of experience: October 2, 2019

Love the verity and really, really love the prices!
September 24, 2019
Previous review

Love the verity and really, really love the prices!

Date of experience: September 24, 2019
Ohio
10 reviews
54 helpful votes
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I placed 2 orders Wednesday. Although the first qualified for free shipping, I paid the extra $9.95 for 2 day shipping. The second one I paid $5.95 for regular mail delivery. The second order arrived Saturday but the expedited shipping package didn't arrive until Monday. How much sense does that make? The company refuses to acknowledge how ludicrous this is and refund the $9.95 I paid for nothing! They are completely unhelpful and have lost a customer

Perfume.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 1, 2019
Illinois
1 review
0 helpful votes
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Great price great delivery
October 1, 2019

Easy ordering. Best price that I found. Speedy delivery

Date of experience: October 1, 2019
Maryland
2 reviews
2 helpful votes
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Customer satisfaction survey
September 30, 2019

I was looking for some perfume and I kind of found it with Perfume.com

Date of experience: September 30, 2019
Arizona
1 review
0 helpful votes
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Pleasantly surprised
September 30, 2019

Very quick, discounts on each item purchased. My promo code was applied to all 3 items and even provided it to me to save on the item out of stock.

Date of experience: September 30, 2019
California
1 review
0 helpful votes
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Had bad experience, since looking to buy an item as to be original in packing. But regrettably in item description (Tester) word was not highlighted well to alarm the item doesn't have original packing! Also price confused me since price I paid is for original packing and not for a tester!

Date of experience: September 29, 2019
West Virginia
2 reviews
0 helpful votes
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Perfume quest
September 30, 2019

Perfume a little more expensive than anything anticipated but it was as promptly delivered.

Date of experience: September 29, 2019
California
1 review
0 helpful votes
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Unable to use the points I have accrued
September 28, 2019

Over all experience - good
Unable to use points towards my purchase. Please help.

Date of experience: September 28, 2019
Colorado
2 reviews
0 helpful votes
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Dior Addict is the best.
September 28, 2019

Easy to order on-line. Excellent delivery time. Outstanding in every way.

Date of experience: September 28, 2019
Washington
1 review
0 helpful votes
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Perfume.com is great
September 28, 2019
Updated review

Had what I wanted; a hard to find Cologne. Quick, easy, many payment options.

Date of experience: September 27, 2019

Had what I wanted; a hard to find fragrance
September 20, 2019
Previous review

Had what I wanted; a hard to find fragrance. Quick, easy, many payment options.

Date of experience: September 20, 2019
New York
1 review
0 helpful votes
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Amazing value
September 26, 2019
Updated review

So far so good, keep up the good work and your success is guaranteed.

Date of experience: September 26, 2019

So far so good
September 19, 2019
Previous review

So far so good.

Date of experience: September 19, 2019
Florida
1 review
0 helpful votes
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Quick Delivery
September 25, 2019

It was great. I really enjoyed how quick it arrived.

Date of experience: September 25, 2019
Canada
1 review
7 helpful votes
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Not authentic
September 25, 2019

I have been using a perfume called Femme made by Rochas, for the past 40 plus years. I do know this perfume and in fact have a small amount left in my last bottle purchased directly from Rochas.
I was quite excited to discover that I may have found a site that sells it at a discounted price all while claiming it is the real perfume and not an imitation.
Well, I don't think it is the real perfume. I have immediately sprayed some an my skin and immediately knew it did not smell the same at all. It has somewhat of a chemically and rancid smell mixed with a vague similar scent of Femme... I am disappointed to say the least, I should have known better and ALWAYS purchase from the original perfume house, not a store that sells at discounted prices. I had purchased 2 bottles of perfume on this same order but will never again. What's the old saying? TOO GOOD TO BE TRUE!

Perfume.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 25, 2019
VI
1 review
0 helpful votes
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Well Pleased
September 25, 2019

The shipment was received before the expected date and was well secured

Date of experience: September 25, 2019