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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,294
This company responds to reviews on average within 8 days

Instant Feedback

133,267 reviews

We monitor reviews for authenticity

Nevada
1 review
0 helpful votes
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Quick an Easy
September 25, 2019

Found my hard-to-find cologne here and the ordering process was easy to follow - delivery was just as quick!

I will use them again.

Perfume.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 25, 2019
Washington
1 review
0 helpful votes
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Outstanding!
September 23, 2019

Best decision I've made as my favorite perfume was at a reasonable cost and delivered on time. Thank you. I'll use you all again!

Date of experience: September 23, 2019
Canada
1 review
0 helpful votes
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Excelent service
September 23, 2019

They always have good prices and they deliver on time

Date of experience: September 23, 2019
Georgia
1 review
0 helpful votes
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Questionable!
September 23, 2019

First let me say that the ordering process was very easy, and fast, and Shipping was VERY fast. Updates were given along the way too. As far as the product itself, I question If it's authentic or not. This is my old school go to scent. I've used it since it came out. Normally it's not to heavy and not too light, and lasts literally all day. When I opened This one it shot out like water, was very light scented, and literally did not even last an hour. It's sucks, because they could've had a customer for life as I've found it super hard to find this lotion lately.

Date of experience: September 23, 2019
Germany
1 review
0 helpful votes
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Awesome!
September 23, 2019

Cologne was exactly what I wanted. I got it for a great price and delivery was super fast! I was very pleased and will definitely re order on this website!

Date of experience: September 23, 2019
Minnesota
1 review
0 helpful votes
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Perfection
September 23, 2019
Updated review

I have used your service before and I've always been extremely satisfied. I just received my product today and I am thrilled beyond words. Thank you so very very much

Date of experience: September 22, 2019

Perfection
September 21, 2019
Previous review

I have used your service before and I've always been extremely satisfied. I just received my product today and I am thrilled beyond words. Thank you so very very much

Date of experience: September 20, 2019
Colorado
1 review
0 helpful votes
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Wrong Perfume
September 23, 2019

I put them in the query in the order I wanted them & I did not receive them in that order.

Date of experience: September 22, 2019
Germany
1 review
0 helpful votes
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Great price and efficiency
September 21, 2019

Great experience. Received the product two days after I ordered it and the packaging was great!

Date of experience: September 21, 2019
New York
2 reviews
0 helpful votes
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Fancy love
September 21, 2019
Updated review

A beautiful soft perfume that will last all day long
I love it get so many compliments.

Date of experience: September 21, 2019

Easy and fast delivery
September 14, 2019
Previous review

Easy and fast delivery

Date of experience: September 14, 2019
Colorado
1 review
0 helpful votes
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Fast service
September 21, 2019

My order arrived fast. I will order from them again on all my perfume and cologne purchases.

Date of experience: September 21, 2019
California
1 review
0 helpful votes
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Satisfaction guaranty!
September 21, 2019
Updated review

I love shopping at perfume.com always find the fragrance i need for a great price.

Date of experience: September 20, 2019

I love shopping at perfume.com always find the fragrance...
September 13, 2019
Previous review

I love shopping at perfume.com always find the fragrance i need for a great price.

Date of experience: September 13, 2019
Virginia
1 review
0 helpful votes
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Safari
September 21, 2019

It is not the same as the safari I already have, it is different and smells abit off. Like insect spray.

Date of experience: September 20, 2019
Texas
1 review
1 helpful vote
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Lovely smell
September 20, 2019
Updated review

Love how fast the product will be ship

I was really surprised at the shipping

Date of experience: September 20, 2019

Love how fast the product will be ship
September 8, 2019
Previous review

Love how fast the product will be ship

Date of experience: September 7, 2019
Minnesota
1 review
0 helpful votes
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I'm not satisfied with my purchase
September 19, 2019

The cologne I purchased vanilla Musk does not stay with me to me it's watered down

Date of experience: September 18, 2019
Texas
1 review
0 helpful votes
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It's original?
September 18, 2019

Compre este perfume pero en realidad no se si es original... su aroma no perdura a diferencia de él que probé en Kolhs!

Perfume.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 18, 2019
Iowa
1 review
0 helpful votes
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Fantastic Experience
September 17, 2019
Updated review

I get great prices on my favorite perfumes and they arrive so quickly to my home! I am amazed at the variety of perfumes that are available! I will continue to use perfume.com for only future perfume purchases! Plus I signed up for the special yearly plan, so I get little samples every few months!

Date of experience: September 17, 2019

Fantastic Experience
September 17, 2019
Previous review

I get great prices on my favorite perfumes and they arrive so quickly to my home! I am amazed at the variety of perfumes that are available! I will continue to use perfume.com for only future perfume purchases! Plus I signed up for the special yearly plan, so I get little samples every few months!

Date of experience: September 17, 2019
Kentucky
1 review
0 helpful votes
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Sauvage Parfum
September 17, 2019

Smell doesn't last all day like I thought it should.

Date of experience: September 17, 2019
Texas
1 review
0 helpful votes
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Fast shipping
September 17, 2019

Shipping was quick and package came undamaged, just wish I bought something else instead of what I did

Date of experience: September 17, 2019
Texas
1 review
0 helpful votes
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Great perfumes
September 16, 2019

Love the prices I'll sure continue to shop with Perfume.com.

Date of experience: September 16, 2019
California
1 review
0 helpful votes
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Perfume.com is a JOY
September 16, 2019

Ordering Dior Joy was a breeze. The price was excellent and I received it in one business day. I will definitely order from Perfume.com again.

Date of experience: September 16, 2019