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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,299
This company responds to reviews on average within 8 days

Instant Feedback

133,285 reviews

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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Scent
December 1, 2019

The scents smell great but after about 10min. You have to reapply. You cant smell it or even know that you had it own

Date of experience: December 1, 2019
Michigan
1 review
0 helpful votes
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Value of product
December 1, 2019

I knew that the mini size would be a purse-carrying size. However, it was MUCH smaller than what I expected it would be, especially for the price.

Date of experience: December 1, 2019
New Jersey
1 review
0 helpful votes
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Excellent all the way around.
November 30, 2019

Price was great. Service and delivery were terrific and the product is outstanding.

Date of experience: November 30, 2019
Georgia
1 review
0 helpful votes
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Great!
November 30, 2019

Very easy to order and it arrived very quickly. Have not opened because it's a present for my father but the packaging looks really good.

Date of experience: November 30, 2019
Texas
2 reviews
1 helpful vote
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Good collection
November 30, 2019

It came on time. Exactly the way it was described.

Date of experience: November 30, 2019
Oklahoma
1 review
0 helpful votes
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Received Estée Lauder Sensuous
November 30, 2019
Updated review

Ordering was a breeze, received product really quickly. Haven't opened the package yet but believe the product is genuine as other purchases I have made. Thank you.

Date of experience: November 30, 2019

Received Estée Lauder Sensuous
November 30, 2019
Previous review

Ordering was a breeze, received product really quickly. Haven't opened the package yet but believe the product is genuine as other purchases I have made. Thank you.

Date of experience: November 29, 2019
California
2 reviews
0 helpful votes
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Wonderful buy
November 30, 2019
Updated review

It's always very simple and quick. It's highly satisfied.

Date of experience: November 29, 2019

Easy as always
November 22, 2019
Previous review

Easy as always

Date of experience: November 22, 2019
Puerto Rico
1 review
0 helpful votes
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I am very grateful for the service.
November 29, 2019

My experience shopping at Perfumes.com was excellent, since I made the order to get my hands on the product was quite fast.

Date of experience: November 29, 2019
Texas
1 review
0 helpful votes
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Thomas order
November 29, 2019

Ordered just fine was delivered on time. In damages as all. Very prompt. Will order again

Date of experience: November 29, 2019
Germany
1 review
0 helpful votes
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Good experience
November 29, 2019

Fast shipping. Love the variety and different size options. Happy with all three bottles I ordered!

Date of experience: November 29, 2019
Massachusetts
1 review
0 helpful votes
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Great
November 29, 2019

So happy to find small sizes as I didn't want to pay the price of the normal full sizes they sell at most stores.

Date of experience: November 28, 2019
Pennsylvania
1 review
0 helpful votes
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Ice
November 28, 2019

User friendly website, the best, the price on the product so affordable and timely arrival on my order.

Date of experience: November 28, 2019
Colorado
1 review
0 helpful votes
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Me and my choices
November 28, 2019
Updated review

Had to enter my info to many times. Not sure if only be chsrged 1 time. Wanted total amount to be charged to my card but had to accept payments. Wld like verification how much i am psying total

Date of experience: November 28, 2019

Had to enter my info to many times
November 21, 2019
Previous review

Had to enter my info to many times. Not sure if only be chsrged 1 time. Wanted total amount to be charged to my card but had to accept payments. Wld like verification how much i am psying total

Date of experience: November 21, 2019
California
1 review
0 helpful votes
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Customer service is great. I have had great experience with online shopping. Easy to order and follow the delivery. Would highly recommend.

Date of experience: November 28, 2019
Florida
1 review
0 helpful votes
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Cologne
November 28, 2019

AAA+++ experience with product, price and quick delivery

Date of experience: November 28, 2019
California
1 review
0 helpful votes
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Love your Co. Do I need to say more lol
November 27, 2019
Updated review

Love buying from this sight never have been disappointed with what I buy.

Date of experience: November 27, 2019

Very happy and yes very easy to place an order
November 20, 2019
Previous review

Very happy and yes very easy to place an order.

Date of experience: November 20, 2019
District of Columbia
1 review
0 helpful votes
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Pleasantly surprised!
November 27, 2019
Updated review

This was my first order with perfume.com. I honestly was concerned that it would be a fake perfume or a knock off or something. I am extremely happy to report that it is the real thing. I compared to one that I already had but was nearing empty and it is indeed the same exactly perfume. I will never pay the prices that the big retailers charge again. I will come back to perfume.com again and again. As long as the perfumes are on point like this one is!

Date of experience: November 27, 2019

Esxcited to see if the perfume is the same
November 20, 2019
Previous review

Esxcited to see if the perfume is the same

Date of experience: November 20, 2019
Missouri
1 review
0 helpful votes
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Smell nice
November 26, 2019

I like the product and can't find locally, so I have to order it online.

Date of experience: November 26, 2019
North Carolina
1 review
0 helpful votes
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Fast
November 26, 2019
Updated review

Quick and easy
Fast shipping time! Will order again

Date of experience: November 26, 2019

Quick and easy
November 13, 2019
Previous review

Quick and easy

Date of experience: November 13, 2019
Texas
2 reviews
0 helpful votes
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Perfume.com
November 26, 2019

I had placed the order on a Monday and it was here by Thursday. I was very pleased. I love all the perfumes that I have. Awesome!

Date of experience: November 26, 2019