Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I knew that the mini size would be a purse-carrying size. However, it was MUCH smaller than what I expected it would be, especially for the price.
Price was great. Service and delivery were terrific and the product is outstanding.
Very easy to order and it arrived very quickly. Have not opened because it's a present for my father but the packaging looks really good.
Ordering was a breeze, received product really quickly. Haven't opened the package yet but believe the product is genuine as other purchases I have made. Thank you.
Ordering was a breeze, received product really quickly. Haven't opened the package yet but believe the product is genuine as other purchases I have made. Thank you.
It's always very simple and quick. It's highly satisfied.
My experience shopping at Perfumes.com was excellent, since I made the order to get my hands on the product was quite fast.
Ordered just fine was delivered on time. In damages as all. Very prompt. Will order again
Fast shipping. Love the variety and different size options. Happy with all three bottles I ordered!
So happy to find small sizes as I didn't want to pay the price of the normal full sizes they sell at most stores.
Had to enter my info to many times. Not sure if only be chsrged 1 time. Wanted total amount to be charged to my card but had to accept payments. Wld like verification how much i am psying total
Had to enter my info to many times. Not sure if only be chsrged 1 time. Wanted total amount to be charged to my card but had to accept payments. Wld like verification how much i am psying total
Customer service is great. I have had great experience with online shopping. Easy to order and follow the delivery. Would highly recommend.
AAA+++ experience with product, price and quick delivery
Love buying from this sight never have been disappointed with what I buy.
Very happy and yes very easy to place an order.
This was my first order with perfume.com. I honestly was concerned that it would be a fake perfume or a knock off or something. I am extremely happy to report that it is the real thing. I compared to one that I already had but was nearing empty and it is indeed the same exactly perfume. I will never pay the prices that the big retailers charge again. I will come back to perfume.com again and again. As long as the perfumes are on point like this one is!
Esxcited to see if the perfume is the same
Quick and easy
Fast shipping time! Will order again
I had placed the order on a Monday and it was here by Thursday. I was very pleased. I love all the perfumes that I have. Awesome!
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

