Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Perfume.com

Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
See all photos
How would you rate Perfume.com?
grey stargrey stargrey stargrey stargrey star

Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,300
This company responds to reviews on average within 8 days

Instant Feedback

133,291 reviews

We monitor reviews for authenticity

Texas
2 reviews
0 helpful votes
Follow Markita N.
Unfollow Markita N.
Share Review
Report Review

Perfume.com
November 26, 2019

I had placed the order on a Monday and it was here by Thursday. I was very pleased. I love all the perfumes that I have. Awesome!

Date of experience: November 26, 2019
Virginia
1 review
0 helpful votes
Follow Claire Z.
Unfollow Claire Z.
Share Review
Report Review

Best price
November 26, 2019

I found the best price for my product on Perfume.com. Shipping was quick.

Date of experience: November 26, 2019
North Carolina
1 review
0 helpful votes
Follow Caleb N.
Unfollow Caleb N.
Share Review
Report Review

Spot on!
November 26, 2019

Got exactly what I needed with super fast Delivery time! This will definitely be my go to discounter website from now on!

Date of experience: November 26, 2019
Illinois
1 review
0 helpful votes
Follow Eric N.
Unfollow Eric N.
Share Review
Report Review

Great deal on Epic man cologne
November 26, 2019

Great service, and your product is legit, love it, thanks.

Date of experience: November 25, 2019
California
1 review
0 helpful votes
Follow Christo B.
Unfollow Christo B.
Share Review
Report Review

Surprise!
November 26, 2019

I never buy cologne and less I smell it before hand but I took a chance and I really like it... Christiano Renaldo

Date of experience: November 25, 2019
Georgia
2 reviews
0 helpful votes
Follow Debbie L.
Unfollow Debbie L.
Share Review
Report Review

Love it!
November 26, 2019
Updated review

Customer service was awesome and quick delivery. Love the products I ordered, excellent quality for the price.

Date of experience: November 25, 2019

Easy to navigate
November 19, 2019
Previous review

Easy to navigate. Awesome selection.
Only reason not 5 stars is because I don't know how shipping will go. I'm expecting good things but prepared in case not.

Date of experience: November 18, 2019
Pennsylvania
2 reviews
0 helpful votes
Follow Rosalind N.
Unfollow Rosalind N.
Share Review
Report Review

Angel
November 26, 2019

Ordering was so easy. And I receive it in like 3 days. Very happy and will shop again.

Date of experience: November 25, 2019
Florida
1 review
0 helpful votes
Follow Kevin Q.
Unfollow Kevin Q.
Share Review
Report Review

First time, great job
November 25, 2019

Found what we needed, which was not easy elsewhere.

Date of experience: November 25, 2019
Minnesota
1 review
0 helpful votes
Follow Andre K.
Unfollow Andre K.
Share Review
Report Review

Absolutely not wat I expected
November 25, 2019

The ad advertised... or misleads one to believe that the product ordered will be a full bottle, and not a sample bottle. I was horribly mislead.

Date of experience: November 25, 2019
Illinois
1 review
0 helpful votes
Follow Edna I.
Unfollow Edna I.
Share Review
Report Review

Mostly great
November 24, 2019

Everything great but the mister thing-y doesn't work. Boo!

Date of experience: November 24, 2019
Canada
1 review
0 helpful votes
Follow Yoga Z.
Unfollow Yoga Z.
Share Review
Report Review

"ORIGINAL" KOUROS?
November 24, 2019
Updated review

I want o see what the product is like inside the bottle.
YSL has pulled a dirty trick in substituting the old Kouros with an inferior product. Low strength and more water.

Date of experience: November 23, 2019

I want o see what the product is like inside the bottle
November 17, 2019
Previous review

I want o see what the product is like inside the bottle

Date of experience: November 16, 2019
Connecticut
1 review
0 helpful votes
Follow Laurie F.
Unfollow Laurie F.
Share Review
Report Review

I'm so excited!
November 24, 2019
Updated review

I am very excited about this. The order was easily placed and it arrived quickly. I am so happy with my purchase.

Date of experience: November 23, 2019

I am very excited about this
November 16, 2019
Previous review

I am very excited about this.

Date of experience: November 16, 2019
Texas
2 reviews
0 helpful votes
Follow Roxanna N.
Unfollow Roxanna N.
Share Review
Report Review

Love this company!
November 23, 2019
Updated review

Easy-to-use website; quick delivery with adequate packaging; perfumes as advertised; great prices. Have recommended this company many times. Love the Perfume-of-the-Month Club!

Date of experience: November 23, 2019

Didn't offer a good selection of perfumes yet
November 16, 2019
Previous review

Didn't offer a good selection of perfumes yet.

Date of experience: November 15, 2019
Florida
1 review
0 helpful votes
Follow Linda F.
Unfollow Linda F.
Share Review
Report Review

Happy
November 23, 2019
Updated review

Love that you have dusting powder! So hard to find in stores!

Date of experience: November 23, 2019

Love that you haveusting powder!
November 16, 2019
Previous review

Love that you haveusting powder! So hard to find in stores!

Date of experience: November 16, 2019
Idaho
1 review
0 helpful votes
Follow D J.
Unfollow D J.
Share Review
Report Review

Good
November 23, 2019

It was easy to place the order, came fast, well packed. Thanks.

Date of experience: November 22, 2019
Washington
1 review
0 helpful votes
Follow Rebekah P.
Unfollow Rebekah P.
Share Review
Report Review

Excellent
November 22, 2019

The website was easy to follow which made ordering the perfume without difficulties.

Date of experience: November 22, 2019
Germany
1 review
0 helpful votes
Follow Sean R.
Unfollow Sean R.
Share Review
Report Review

Great product
November 22, 2019

Timely delivery and great name brand product, very pleased.

Date of experience: November 22, 2019
New York
1 review
0 helpful votes
Follow stephanie G.
Unfollow stephanie G.
Share Review
Report Review

Great company
November 22, 2019

I always have a great experience with Perfume.com. They ship quickly and they are very affordable.

Date of experience: November 22, 2019
Illinois
1 review
0 helpful votes
Follow Candace F.
Unfollow Candace F.
Share Review
Report Review

Awesome Experience
November 22, 2019

The website was very easy to navigate and fast delivery

Date of experience: November 21, 2019
New York
1 review
0 helpful votes
Follow Luis R.
Unfollow Luis R.
Share Review
Report Review

Great service
November 21, 2019

Hello, I am very grateful for the great service obtained and how quickly I made the order and how fast I got the delivery of the perfume, thanks again.

Date of experience: November 21, 2019