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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I had placed the order on a Monday and it was here by Thursday. I was very pleased. I love all the perfumes that I have. Awesome!
I found the best price for my product on Perfume.com. Shipping was quick.
Great service, and your product is legit, love it, thanks.
I never buy cologne and less I smell it before hand but I took a chance and I really like it... Christiano Renaldo
Customer service was awesome and quick delivery. Love the products I ordered, excellent quality for the price.
Easy to navigate. Awesome selection.
Only reason not 5 stars is because I don't know how shipping will go. I'm expecting good things but prepared in case not.
Ordering was so easy. And I receive it in like 3 days. Very happy and will shop again.
The ad advertised... or misleads one to believe that the product ordered will be a full bottle, and not a sample bottle. I was horribly mislead.
I want o see what the product is like inside the bottle.
YSL has pulled a dirty trick in substituting the old Kouros with an inferior product. Low strength and more water.
I want o see what the product is like inside the bottle
I am very excited about this. The order was easily placed and it arrived quickly. I am so happy with my purchase.
Easy-to-use website; quick delivery with adequate packaging; perfumes as advertised; great prices. Have recommended this company many times. Love the Perfume-of-the-Month Club!
Didn't offer a good selection of perfumes yet.
Love that you haveusting powder! So hard to find in stores!
The website was easy to follow which made ordering the perfume without difficulties.
I always have a great experience with Perfume.com. They ship quickly and they are very affordable.
The website was very easy to navigate and fast delivery
Hello, I am very grateful for the great service obtained and how quickly I made the order and how fast I got the delivery of the perfume, thanks again.
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

