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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,299
This company responds to reviews on average within 8 days

Instant Feedback

133,292 reviews

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
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Keep me smelling good
November 21, 2019

I ordered it came rather quickly. I've used. And get nothing but compliments. I like the fact I can carry around so easy. No worries I know I will be smelling good all day. Thanks

Date of experience: November 21, 2019
New York
1 review
0 helpful votes
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Great wesite
November 21, 2019
Updated review

New to site. Very happy with experience. The website was easy to use, prices were good and delivery was quicker than expected.

Date of experience: November 21, 2019

New to site
November 14, 2019
Previous review

New to site. Very happy with experience.

Date of experience: November 14, 2019
Pennsylvania
1 review
0 helpful votes
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Product came the next day
November 21, 2019

When called to fix my address I talked to a person not a machine

Date of experience: November 20, 2019
Georgia
1 review
0 helpful votes
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I was very happy with my purchase and surprised.
November 21, 2019
Updated review

Very easy to order. Thank you for getting back to me,

Date of experience: November 20, 2019

Very easy to order
November 14, 2019
Previous review

Very easy to order. Thank you for getting back to me,

Date of experience: November 13, 2019
New York
2 reviews
0 helpful votes
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Excellent Customer Service; Satisfied Customer
November 20, 2019
Updated review

Everything was wonderful in the order process. The price was very good. The service was fine. I didn't expect immediate turnaround with order placing and delivery, so the time was good when I did receive my order today. I was concerned that I was sent the wrong product. However, after some excellent correspondence with perfume.com and additional research, I am very satisfied with the item. (And my wife loves it, which is most important!)

Date of experience: November 20, 2019

Received wrong perfume :(
November 15, 2019
Previous review

Everything was wonderful in the order process. The price was very good. The service was fine. I didn't expect immediate turnaround with order placing and delivery, so the time was good when I did receive my order today. Sadly, I was sent the wrong product, and it says on the packing slip what I was expecting. The contents was incorrect and will be returned.

Date of experience: November 15, 2019
Illinois
1 review
0 helpful votes
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Great experience
November 20, 2019

My order was placed, delivered and Follow up was great. Mike

Date of experience: November 20, 2019
Texas
3 reviews
0 helpful votes
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Declaration by Cartier
November 20, 2019
Updated review

Easy and fast. I waited for the best sale price and free shipping. It was the best deal offered by any site.

Date of experience: November 20, 2019

Easy and fast
November 13, 2019
Previous review

Easy and fast

Date of experience: November 13, 2019
South Dakota
1 review
0 helpful votes
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Scent-Sation
November 19, 2019

I am finding the scent/fragrance isn't long lasting.

Date of experience: November 19, 2019
California
1 review
0 helpful votes
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Excelente.
November 19, 2019

Recibi el producto el dia que me dijeron, y todo en muy burn estado, lo recomiendo totalmente.

Date of experience: November 19, 2019
Nigeria
1 review
0 helpful votes
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Satisfied
November 19, 2019
Updated review

Shopping here was very much friendly and simple, will have to recommend it to someone

Date of experience: November 19, 2019

Great
November 11, 2019
Previous review

Great

Date of experience: November 11, 2019
Missouri
1 review
0 helpful votes
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Sweet smells
November 19, 2019
Updated review

You have soo many choices so many brands and prices that cover a large range.

Date of experience: November 19, 2019

Thank you for all of choices
November 12, 2019
Previous review

Thank you for all of choices

Date of experience: November 11, 2019
Pennsylvania
1 review
0 helpful votes
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Hard to find
November 18, 2019
Updated review

This is a hard to find cologne I've loved for years. Glad to have a bottle of it on my dresser once again.

Date of experience: November 18, 2019

I like that I can find my favorite, hard-to-find perfume...
November 8, 2019
Previous review

I like that I can find my favorite, hard-to-find perfume here.

Date of experience: November 8, 2019
Florida
1 review
0 helpful votes
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People were great, excellent service.
November 18, 2019

I am 62 years old, tall 5"8, pounds 206.2, eyes blue, respectful, honest, trustworthy, kind, humble. Love animals and environment, am a conservationist, ecology for environmental studies. Thanks Don Favreau.

Date of experience: November 18, 2019
North Carolina
1 review
0 helpful votes
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Awesome way to buy gifts of quality
November 18, 2019
Updated review

Absolutely wonderful way of ordering when on social security

Date of experience: November 18, 2019

Absolutely wonderful way of ordering when on social...
November 11, 2019
Previous review

Absolutely wonderful way of ordering when on social security

Date of experience: November 11, 2019
Canada
1 review
0 helpful votes
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FAST DELIVERY!
November 20, 2019

I have no luck when it comes to perfumes, it seems that ALL that I love become discontinued. I went on this site and found IT, (not telling you the name just in case you want to buy some LOL) I ordered four bottles on November 12,2019 and live in Canada. It was delivered on November 15,2019. I am so impressed with choice, ease of purchase, easy checkout, fast delivery and ultimately AMAZINGLY LOW PRICES. I will refer all of my friends to PERFUME.COM. Thank you.

Date of experience: November 18, 2019
Rhode Island
1 review
0 helpful votes
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Beautiful scent
November 17, 2019

I check 3 other online distributors and perfumes.com was the least costly with free shipping. Order came within a week.

Date of experience: November 17, 2019
Canada
1 review
0 helpful votes
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Great
November 19, 2019

I wanted to thank you for your fast service. This is a place where I found a present for my girlfriend.

Date of experience: November 17, 2019
Virginia
2 reviews
0 helpful votes
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Great
November 17, 2019
Updated review

Easy to find what you need, free ship, fast service.

Date of experience: November 17, 2019

Ease of shopping always in stock and price is right
November 9, 2019
Previous review

Ease of shopping always in stock and price is right.

Date of experience: November 9, 2019
Florida
1 review
0 helpful votes
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Excellent Experience
November 17, 2019

Fast ordering and shipping. Great prices on top brands!

Date of experience: November 17, 2019
New York
1 review
0 helpful votes
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Old School
November 17, 2019

Amazing experience, I find all my old fragrances on perfume.com

Date of experience: November 16, 2019