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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,299
This company responds to reviews on average within 8 days

Instant Feedback

133,292 reviews

We monitor reviews for authenticity

Missouri
1 review
0 helpful votes
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Satisfied customer
November 16, 2019

Easy to order. Love the fragrances. Felt the Si was over-priced

Date of experience: November 16, 2019
South Carolina
1 review
0 helpful votes
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She loved her gift
November 16, 2019

They were many to chose from and we'll pictured and explained

Date of experience: November 16, 2019
Pennsylvania
1 review
0 helpful votes
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Pricing
November 15, 2019

Your prices are amazing, it only took a couple days to receive my order, your communication is A++, I have recommended you to several friends.

Date of experience: November 15, 2019
Iowa
1 review
0 helpful votes
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Love me some Laila!
November 15, 2019
Updated review

I love this site! Always has my favorite perfume, free shipping, and it's fast. I never buy perfume at the store anymore because they can't beat these prices.

Date of experience: November 15, 2019

I love this site!
November 7, 2019
Previous review

I love this site! Always has my favorite perfume, free shipping, and it's fast. I never buy perfume at the store anymore because they can't beat these prices.

Date of experience: November 7, 2019
Kentucky
1 review
0 helpful votes
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Wonderful.
November 15, 2019

Already shared with friends my new source. Wore this cologne for years and couldn't find anywhere. So excited to smell that fragrance again!

Date of experience: November 15, 2019
Connecticut
1 review
0 helpful votes
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Free shipping
November 15, 2019
Updated review

I would have given it five stars but the ad said free shipping and A shipping charge was added at the end of my order

Perfume.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 14, 2019

I would have given it five stars but the ad said free...
November 7, 2019
Previous review

I would have given it five stars but the ad said free shipping and A shipping charge was added at the end of my order

Date of experience: November 7, 2019
Texas
2 reviews
0 helpful votes
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AAA service
November 14, 2019
Updated review

Easy to order, great price, well packaged, received in a timely manner

Date of experience: November 14, 2019

Easy
November 7, 2019
Previous review

Easy

Date of experience: November 7, 2019
New York
1 review
0 helpful votes
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Chef Dude...
November 14, 2019

Overall, my cologne was well worth the wait. The price was lower than at other sites and it was received in a very timely manner.

Date of experience: November 14, 2019
Illinois
1 review
0 helpful votes
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Flower Bomb Bloom
November 14, 2019

The entire collection smells amazing but this is my absolute favorite. The scent lasts the entire day into the next day

Date of experience: November 14, 2019
Texas
1 review
0 helpful votes
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Versace cologne
November 14, 2019

Very easy and fast. Have every cologne you can think of.

Date of experience: November 13, 2019
Washington
1 review
0 helpful votes
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Aqua Di Gio
November 14, 2019
Updated review

Not the same fragrance it doesn't smell right on me.

Date of experience: November 13, 2019

Please get Ralph Lauren STYLE...
November 7, 2019
Previous review

Please get Ralph Lauren STYLE...

Date of experience: November 6, 2019
Nevada
1 review
0 helpful votes
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Very satisfied!
November 14, 2019
Updated review

I love your website as well as your awesome prices!

Date of experience: November 13, 2019

I love your website as well as your awesome prices!
October 18, 2019
Previous review

I love your website as well as your awesome prices!

Date of experience: October 18, 2019
Arkansas
1 review
0 helpful votes
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Kenneth Cole / Black
November 13, 2019
Updated review

Very happy. It was larger bottle than I expected (bought from Walgreens). I got 2 bottles for less than I paid for 1 smaller bottle in store.
Appears and smells like the Real Deal.
I will be shopping with you for all my Cologne Needs.
Thank You!
Kenny Dunn

Date of experience: November 13, 2019

Good so far
November 6, 2019
Previous review

Good so far. Keep it up.

Date of experience: November 6, 2019
California
1 review
0 helpful votes
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To much spam email
November 13, 2019

Great product, price, and experience other than the spam

Date of experience: November 13, 2019
Massachusetts
1 review
0 helpful votes
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Excellent
November 13, 2019

I was a happy and satisfied if I choose website /Perfume.com.
Easy order and fast delivery.
Thank you.

Date of experience: November 13, 2019
Virginia
1 review
0 helpful votes
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Quick Delivery!
November 13, 2019

Great prices and speedy delivery! Always bought from another perfume site, but now will use Perfume.com. Better prices and much faster delivery. Thank you!

Date of experience: November 13, 2019
Minnesota
1 review
0 helpful votes
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!
November 13, 2019

I was Great! The thing is That the fragrances Disappear a little bit Faster. Than I expected.

Date of experience: November 12, 2019
Wisconsin
1 review
0 helpful votes
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Great first experience
November 12, 2019
Updated review

The website style seems old and outdated. It's easy to navigate, but could use a freshing up from a graphic design standpoint.

Date of experience: November 12, 2019

The website style seems old and outdated
November 5, 2019
Previous review

The website style seems old and outdated. It's easy to navigate, but could use a freshing up from a graphic design standpoint.

Date of experience: November 5, 2019
Canada
1 review
0 helpful votes
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Happy
November 11, 2019

Online order was easy and order shipped out fast. I would have to recommend it would be nice touch if customer received a sample of other perfumes with the order. Other competitors offer that touch.

Date of experience: November 11, 2019
North Carolina
1 review
0 helpful votes
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I received an email that said 20% off and free shipping. I was charged for shipping.

Perfume.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 11, 2019

I received an email that said 20% off and free shipping
November 4, 2019
Previous review

I received an email that said 20% off and free shipping. I was charged for shipping.

Date of experience: November 4, 2019