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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,299
This company responds to reviews on average within 8 days

Instant Feedback

133,289 reviews

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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Great!
November 11, 2019

Really great price. Super fast delivery and great product.

Date of experience: November 11, 2019
Georgia
1 review
0 helpful votes
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Worried
November 11, 2019
Updated review

The package was taken to the office without my knowledge, but after a day and a half... I located it. This delivery had nothing to do with your fast service. Your prices and service are fantastic. Keep it up!

Date of experience: November 11, 2019

Fast delivery, great prices
November 4, 2019
Previous review

Fast delivery, great prices

Date of experience: November 4, 2019
Germany
1 review
0 helpful votes
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Fantastic
November 11, 2019
Updated review

I will in the future need more it's all I love nothing else will matter

Date of experience: November 10, 2019

Ok I'll need more
November 4, 2019
Previous review

Ok I'll need more

Date of experience: November 3, 2019
New Jersey
1 review
0 helpful votes
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Amazing
November 11, 2019

Price was great and arrived less then a week from when it was expected

Date of experience: November 10, 2019
Jamaica
1 review
0 helpful votes
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Fragrance Richard
November 10, 2019
Updated review

Would love to get more discount as a regular customer

Date of experience: November 10, 2019

I have been a loyal customer with perfume.com so hope...
June 27, 2019
Previous review

I have been a loyal customer with perfume.com so hope that I can get a loyal customer account so I could get further discounts

Date of experience: June 26, 2019
Pennsylvania
1 review
0 helpful votes
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Too many items out of stock
November 10, 2019

Too many items I wanted to buy but they were out of. This close to the holidays I expected more items to be available.

Date of experience: November 10, 2019
Virginia
1 review
0 helpful votes
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Levi
November 10, 2019

It was a really great buying process with a really good deal on their pricing.

Date of experience: November 9, 2019
Florida
1 review
0 helpful votes
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Guess perfume
November 9, 2019

Excellent, Priced great, free shipping and received product in a few days.
Great experience!

Date of experience: November 9, 2019
California
1 review
0 helpful votes
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No problems!
November 9, 2019
Updated review

Quick and easy. No problems with ordering or delivery at all.
I bought a perfume that was a bit too strong for me. But I'll use it anyway.

Date of experience: November 9, 2019

Quick and easy
November 9, 2019
Previous review

Quick and easy.

Date of experience: November 9, 2019
Georgia
3 reviews
0 helpful votes
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Design Perfume
November 9, 2019

High quality, quick shipping, very happy with my order.

Date of experience: November 9, 2019
Florida
2 reviews
0 helpful votes
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SUPER FAST/ SUPER POSITIVE EXPERIENCE
November 9, 2019

Bought two favorite all time colognes for the men in my life and was very pleased with the size and price I paid. Finding item was easy - great website for browsing as well/ check out easy... and DELIVERY OF ITEMS were super fast! Faster than I expected... MADE MY CHRISTMAS SHOPPING FAST EASY AND DONE! (plopping my feet up/ sipping my hot chocolate and enjoying my christmas tree - SHOPPING FOR CHRISTMAS IS DONE!)) HAPPY AND BLESSED HOLIDAYS EVERYONE!

Date of experience: November 9, 2019
North Carolina
2 reviews
0 helpful votes
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Awesome
November 9, 2019

I will be ordering all my perfumes from this site I was highly satisfied!

Date of experience: November 8, 2019
New York
1 review
0 helpful votes
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Scent of a pleasant memory.
November 9, 2019

Omg!, This is what I smell everytime I look at my wedding picture, when my husband and I became an offical couple this scent is what made notice him being a woman who loves when a man smells good. 30yrs later I never thought I would get this scent again!, This is an amazing product and classic in my book, ordering was easy and delivery was fast. I will definitely order thru this company again soon. Good memories never die and apparently neither does the scent THANKS.

Date of experience: November 8, 2019
Germany
1 review
0 helpful votes
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Envio rápido
November 8, 2019

Envio muy rápido el perfume huele mas fuerte que el que tengo no se si sera porque es un tester

Date of experience: November 8, 2019
Colorado
2 reviews
0 helpful votes
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Satisfied Customer
November 7, 2019
Updated review

Easy to search for products and great prices. Product was shipped in a timely manner.

Date of experience: November 7, 2019

Easy and great prices
October 31, 2019
Previous review

Easy and great prices

Date of experience: October 31, 2019
Georgia
1 review
0 helpful votes
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Nanette lepore beautiful times
November 7, 2019

It didn't take long to get it in the mail i was very surprised

Date of experience: November 7, 2019
Ohio
1 review
0 helpful votes
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Awesome
November 7, 2019

Ok, the bottles should be larger I thought. But overall it's ok.

Date of experience: November 6, 2019
Colorado
2 reviews
0 helpful votes
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It all "smelled"great!
November 6, 2019

The site was easy to use. Price was stated clearly. Easy to place order. Product delivered promptly.

Date of experience: November 6, 2019
Nevada
1 review
0 helpful votes
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Excellent and Great Prices
November 6, 2019
Updated review

Very easy site to navigate and to place order was simple.

Date of experience: November 6, 2019

Very easy site to navigate and to place order was simple
October 30, 2019
Previous review

Very easy site to navigate and to place order was simple.

Date of experience: October 30, 2019
Washington
1 review
0 helpful votes
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Love it
November 6, 2019
Updated review

Love it too awesome I appreciate you guys bringing this site to me

Date of experience: November 6, 2019

I've been trying to check out and purchases for like...
October 30, 2019
Previous review

I've been trying to check out and purchases for like an hour now and this is the second day it's not easy should be

Date of experience: October 29, 2019