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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,299
This company responds to reviews on average within 8 days

Instant Feedback

133,289 reviews

We monitor reviews for authenticity

Ohio
2 reviews
0 helpful votes
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WONDERFUL FRAGRANCE
November 6, 2019
Updated review

This site is very easy to order from and the price was great. There are many products to choose from and the price is reasonable too.

Date of experience: November 5, 2019

This site is easy to find what you are looking for
October 29, 2019
Previous review

This site is easy to find what you are looking for. Huge variety to choose from, and good prices.

Date of experience: October 29, 2019
New York
2 reviews
0 helpful votes
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NICE
November 5, 2019
Updated review

It was GREAT. A little token gift of my appreciation as. Christmas gift. Thank you. It smells great. I just need something else to go with it. But haven't decided what. Thanks again

Date of experience: November 5, 2019

It was GREAT
October 29, 2019
Previous review

It was GREAT. I can't wait for my items. Christmas gifts. Thank you

Date of experience: October 29, 2019
Indiana
1 review
0 helpful votes
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All is good
November 5, 2019

Shipment always fast and the product is always good.

Date of experience: November 5, 2019
Texas
1 review
0 helpful votes
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Easy Order and fast delivery
November 4, 2019
Updated review

Easy and quick... I would order from here again! Thank you.

Date of experience: November 4, 2019

Easy and quick; l
October 28, 2019
Previous review

Easy and quick; l

Date of experience: October 28, 2019
New York
1 review
0 helpful votes
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Great Prices and Deals!
November 4, 2019

I was extremely satisfied with the prices on the perfume that I chose.

Date of experience: November 4, 2019
Ohio
1 review
0 helpful votes
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Early delivery
November 4, 2019
Updated review

Had some difficulty with the Paypal shipping vs billing address.

Date of experience: November 4, 2019

Had some difficulty with the Paypal shipping vs billing...
October 28, 2019
Previous review

Had some difficulty with the Paypal shipping vs billing address.

Date of experience: October 28, 2019
Virginia
1 review
0 helpful votes
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Terrible service with UPS - left a note to come pick up at access point -
1. Label did not work to get it open
2. Phone number i gave you did not work
3 Had to get 800 in the Philippines to help me and they had problems
Would rather have had it send via the post office and they deliver such small packages at my doo

Date of experience: November 4, 2019
New Jersey
1 review
0 helpful votes
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Love it!
November 4, 2019

I got this perfume for my mom for her birthday as she loved it! It came fast and on time! Will buy from again!

Date of experience: November 3, 2019
Alabama
1 review
0 helpful votes
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Canoe
November 4, 2019
Updated review

Tried to cancel but your co. Did not except cancellation. I may have send to wrong e-mail but no other e-mail was available on order or paid statement

Perfume.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 3, 2019

Would take paypal method of payment
October 27, 2019
Previous review

Would take paypal method of payment

Date of experience: October 26, 2019
Canada
1 review
0 helpful votes
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The subscription is a great idea but you can not choose from all they offer in bottle sales. Then switch out ones you pick as they are sold out. I could accept it however this happened twice in a row.

Perfume.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 3, 2019
California
2 reviews
0 helpful votes
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Smelling good!
November 3, 2019

So glad I found your site, the price was terrific and the colognes were amazing!

Date of experience: November 2, 2019
California
1 review
0 helpful votes
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Tresor
November 2, 2019
Updated review

Easy. Love to pay with Pay Pal. Hope it's up to par what I buy at Macy's.

Date of experience: November 1, 2019

Easy
October 26, 2019
Previous review

Easy. Love to pay with Pay Pal. Hope it's up to par what I buy at Macy's.

Date of experience: October 25, 2019
Nebraska
1 review
0 helpful votes
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Very good service
November 1, 2019

Great experience with my order coming on time, very impressed.

Date of experience: November 1, 2019
Pennsylvania
1 review
0 helpful votes
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Awesome
November 1, 2019

Lowest price, fastest delivery n authentic products

Date of experience: October 31, 2019
Michigan
2 reviews
0 helpful votes
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Obsession
November 1, 2019

Received quickly. Love this fragrance and great price with discount! Thanks

Date of experience: October 31, 2019
New Jersey
1 review
0 helpful votes
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Best online ordering experience ever
November 1, 2019

My package arrived the next day and it was neatly packed and the perfume was of very good quality and was perfect :).

Date of experience: October 31, 2019
Michigan
1 review
0 helpful votes
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Amazing! Will for sure buy again
October 31, 2019

Everything was super easy. Choosing, ordering and checking out. Received my order faster than I expected and am super happy with purchases

Date of experience: October 30, 2019
Louisiana
1 review
0 helpful votes
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Light blue
October 31, 2019

I have purchased from this online store before and was very pleased with my purchase. However this purchase is a gift and has not been opened yet, but I'm expecting it to be as good as my last purchase.

Date of experience: October 30, 2019
Texas
3 reviews
0 helpful votes
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Love it!,
October 30, 2019
Updated review

Easy to use ordering. Can't wait, didn't know Windsong was still around! Fast delivery and great prices! Ty will order again.

Date of experience: October 30, 2019

Easy to use ordering
October 23, 2019
Previous review

Easy to use ordering. Can't wait, didn't know Windsong was still around!

Date of experience: October 23, 2019
GB
1 review
9 helpful votes
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This really is a terrible company. They display prices in your local currency and unless you look very carefully you don't realise that it's charging you in dollars. This may or may not be a problem for you but in addition the product I ordered never arrived and then they refunded me via Paypal, even though I said I didn't want them to do that as I would lose more money in the currency conversion. They said it was a goodwill gesture! So if your order doesn't arrive, if they're not in a good mood, you may not get a refund at all. Their customer service department are hopeless. They don't actually understand what you tell them and aren't interested in listening or trying to accommodate you even when you're trying to suggest solutions. They even refused to attempt to send me my product again and instead insisted on sending me a refund in dollars, losing me more money. So after much stress and time, I've ended up with no perfume and £4.10 out of pocket. Really annoying.

Perfume.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 30, 2019