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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Received my perfume fast and it was just what he wanted!
Love this site, it is quick and easy easy and has my favorite scents.
Delivery to my door. Packed well product was well nicer than expected.
Quick. Easy. Extremely affordable with the payment plan.
I was talking with my friend about the perfume and how más I wanted and latter so the offer and I bought it and now I'm super happy
Good price but smell does not last... not like the real thing at all
I love Perfume.com. The products are always exactly as described, prices are phenomenal, and the service is terrific. Easy and quick! And, I love that they email me about sale prices on my perfumes!
I love the prices and I this is the one place I can find my signature scents: Champs Elysees and Shalimar.
Good price- free shipping- fast service
What's not to like?
Prompt delivery - perfume was what I hoped for. I haven't used it yet, but I love the fragrance I just don't know what it's staying power will be.
Made my Christmas perfume shopping a breeze... didn't have to run all over town looking for sales. Great price on what I was looking for. Even could afford to finally try Prince 3121. Love it!
Getting my granddaughter her favorite perfume for Christmas was easy and also saved this grandma some money.
Price was okay, delivered sooner than expected which was great. Limited selection in the Opium products. Didn't have the body oil moisturizer that I wanted available.
Was easy to find products. However, at check out I need to go back and lost my 20% off offer. Otherwise pleased with delivery time.
Too much follow up and email will turn me off. Chill out. I enjoy shopping from my couch. Please dont $#*! it up
It was way faster. I had bird scent but they were very slow in the delivery and emailing me back
Easy and without constant popups. I despise the sites that interrupt my ordering with constant attempts to upsell. At my age I know what I want, I buy it, I pay for it and I am done. That is exactly the experience I had and I appreciate it and will make you my go to for my favourite scents.
I love shopping your site, it's easy-to-use and perfect for me.
Great company to do business with. Easy to order and fast service.
Excellent product s, sold at fair prices. The service as good as it gets. I wish all online companies were as good as Perfume.com
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

