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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Great price on my favorite fragrance. Brand new in box wrapped in cellophane. Merry Christmas to ME!
I received my perfume on time and it was my favorite perfume that I had been looking for, for a long time!
I am very pleased with the whole process and the product I obtained. Thank you for the variety of classic colognes you have.
Excellent so far! Thank you, great price and quick delivery!
It was bought for a Christmas gift. It's what he wants and we couldn't find it in the stores. Thanks Perfume. Com.
I could not get a flex pay for an order, only because I didn't have a mobile phone for them to send me a code. Not everyone has one of these kind of phones. I guess that is the only way that you will be able to get the flex pay. Not happy, therefore I am disappointed. (
I could not get a flex pay for an order, only because I didn't have a mobile phone for them to send me a code. Not everyone has one of these kind of phones. I guess that is the only way that you will be able to get the flex pay. Not happy, therefore I am disappointed. (
To expensive and try to get cheaper on line as you do more expensive things on this site than at my hometown
I've never had any problem ordering. They have fantastic selections at great prices. The best part is, I don't have to deal with crowded department stores and can take my time right in the privacy of my home. The shipping time is very quick too and I unduly have my product within 3-4 days. I love this company.
It was simple and easy to use. My order came faster than expected. Also I could use my credit card no hassle with PayPal
Perfume.com has a great selection of perfumes that allowed me to find the perfect scent for me and my mother as her Christmas gift! The order completion took minutes and the perfume was at my door in two days. Thank you perfume.com
This was a gift for a special friend and I was pleased with the price, the note that accompanied the gift and the prompt delivery! I was very happy with the service and look forward to doing business with you again! I also would not hesitate to recommend your company to others
Esta un poco incrédula sobre la originalidad de los perfumes, pero ahora estoy segura que son originales
Quick, easy. Got good deals on 20% off for Black Friday.
Quick, easy. Got good deals on 20% off for Black Friday.
Easy to find, easy to order, reasonable price for gift wrapping, overall would def shop from again
I have been looking for a "signature" fragrance and vaguely remembered Arpege from when I was a young girl and my mama wore it on occasion. I love some of the "vintage" fragrances, with Chanel N°5 being a top favorite, so I already knew the old-school fragrance would likely be right up my alley. I read positive review after positive review concerning Arpege and finally decided I would try it for myself.
A little spritz goes a long way! A tiny bit on my décolletage and I am good for the entire day right through to bedtime. Love, love, love it!
Based on reviews I bought the product, but it is. It like what I thought.
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

