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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,300
This company responds to reviews on average within 8 days

Instant Feedback

133,291 reviews

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Iowa
1 review
0 helpful votes
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Great perfume!
December 9, 2019

I can't get in the store I work with so I have to order it now!

Date of experience: December 9, 2019
Maryland
2 reviews
0 helpful votes
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Perfect!
December 9, 2019

I was very satisfied with my purchase. It was boxed exactly like I remember from when my husband would buy it for me.

Date of experience: December 9, 2019
Illinois
1 review
0 helpful votes
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Great price!
December 9, 2019
Updated review

Great price on my favorite fragrance. Brand new in box wrapped in cellophane. Merry Christmas to ME!

Date of experience: December 9, 2019

G
December 2, 2019
Previous review

G

Date of experience: December 2, 2019
California
1 review
0 helpful votes
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Loved it and on time
December 9, 2019

I received my perfume on time and it was my favorite perfume that I had been looking for, for a long time!

Date of experience: December 9, 2019
North Carolina
1 review
0 helpful votes
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Great Products
December 9, 2019

I am very pleased with the whole process and the product I obtained. Thank you for the variety of classic colognes you have.

Date of experience: December 9, 2019
California
1 review
0 helpful votes
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Awesome
December 9, 2019
Updated review

Excellent so far! Thank you, great price and quick delivery!

Date of experience: December 9, 2019

Excellent so far!
December 3, 2019
Previous review

Excellent so far!

Date of experience: December 2, 2019
Germany
1 review
0 helpful votes
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Bought for someone else
December 9, 2019

It was bought for a Christmas gift. It's what he wants and we couldn't find it in the stores. Thanks Perfume. Com.

Date of experience: December 8, 2019
Alabama
2 reviews
0 helpful votes
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I could not get a flex pay for an order, only because I didn't have a mobile phone for them to send me a code. Not everyone has one of these kind of phones. I guess that is the only way that you will be able to get the flex pay. Not happy, therefore I am disappointed. (

Perfume.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 8, 2019

I could not get a flex pay for an order, only because...
December 1, 2019
Previous review

I could not get a flex pay for an order, only because I didn't have a mobile phone for them to send me a code. Not everyone has one of these kind of phones. I guess that is the only way that you will be able to get the flex pay. Not happy, therefore I am disappointed. (

Date of experience: November 30, 2019
GB
2 reviews
0 helpful votes
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To expensive and try to get cheaper on line as you do more expensive things on this site than at my hometown

Perfume.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 8, 2019
California
1 review
0 helpful votes
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Glad I found this site!
December 8, 2019

I've never had any problem ordering. They have fantastic selections at great prices. The best part is, I don't have to deal with crowded department stores and can take my time right in the privacy of my home. The shipping time is very quick too and I unduly have my product within 3-4 days. I love this company.

Date of experience: December 8, 2019
Virginia
1 review
0 helpful votes
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Scents
December 8, 2019
Updated review

It was simple and easy to use. My order came faster than expected. Also I could use my credit card no hassle with PayPal

Date of experience: December 8, 2019

Easy no hassle with PayPal
December 1, 2019
Previous review

Easy no hassle with PayPal

Date of experience: December 1, 2019
Rhode Island
1 review
0 helpful votes
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Perfume.com has a great selection of perfumes that allowed me to find the perfect scent for me and my mother as her Christmas gift! The order completion took minutes and the perfume was at my door in two days. Thank you perfume.com

Date of experience: December 8, 2019
New York
1 review
0 helpful votes
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Smooth transaxtion
December 8, 2019

This was a gift for a special friend and I was pleased with the price, the note that accompanied the gift and the prompt delivery! I was very happy with the service and look forward to doing business with you again! I also would not hesitate to recommend your company to others

Date of experience: December 7, 2019
Florida
1 review
0 helpful votes
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Muy buen producto
December 7, 2019

Esta un poco incrédula sobre la originalidad de los perfumes, pero ahora estoy segura que son originales

Date of experience: December 7, 2019
California
1 review
0 helpful votes
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Order
December 7, 2019

Somewhat easy. Went to site to see specific item and ordered second gift

Date of experience: December 7, 2019
Wisconsin
1 review
0 helpful votes
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Dolce & Gabbana
December 7, 2019

Bought this perfume for my mom for Christmas. It's her favorite

Date of experience: December 7, 2019
Missouri
1 review
0 helpful votes
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A good online shopping experience
December 7, 2019
Updated review

Quick, easy. Got good deals on 20% off for Black Friday.

Date of experience: December 6, 2019

Quick, easy..
November 30, 2019
Previous review

Quick, easy. Got good deals on 20% off for Black Friday.

Date of experience: November 29, 2019
Georgia
1 review
0 helpful votes
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Great site
December 7, 2019

Easy to find, easy to order, reasonable price for gift wrapping, overall would def shop from again

Date of experience: December 6, 2019
Michigan
1 review
15 helpful votes
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I have been looking for a "signature" fragrance and vaguely remembered Arpege from when I was a young girl and my mama wore it on occasion. I love some of the "vintage" fragrances, with Chanel N°5 being a top favorite, so I already knew the old-school fragrance would likely be right up my alley. I read positive review after positive review concerning Arpege and finally decided I would try it for myself.
A little spritz goes a long way! A tiny bit on my décolletage and I am good for the entire day right through to bedtime. Love, love, love it!

Date of experience: December 6, 2019
California
1 review
0 helpful votes
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Not like what I expected
December 6, 2019

Based on reviews I bought the product, but it is. It like what I thought.

Perfume.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 6, 2019