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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+138
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
699
value
3,482
shipping
3,527
quality
8,303
This company responds to reviews on average within 8 days

Instant Feedback

133,299 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Gucci Flora
December 12, 2019

I love the price. I love the size and the availability of products.

Date of experience: December 12, 2019
Virginia
1 review
0 helpful votes
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Size and price
December 12, 2019

The size of the bottles were a little small and I was sent 2 of the same instead of what I purchased didn't like the smell of some so had to return wish I could smell before buying.
Wanda Davis

Perfume.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 12, 2019
Pennsylvania
1 review
0 helpful votes
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3 of same brand
December 12, 2019

Great products, and I am very satisfied. Highly recommend.

Date of experience: December 11, 2019
Illinois
1 review
0 helpful votes
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Perfume Review
December 12, 2019

My experience with Perfume.com was awesome. Great price on my favorite perfume. Shipping was fast and arrived in perfect condition.

Date of experience: December 11, 2019
Pennsylvania
1 review
0 helpful votes
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Katy Perry Purr
December 11, 2019

This is for my granddaughter for Christmas! She will love it!

Date of experience: December 11, 2019
California
1 review
0 helpful votes
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It's been great experience finding items that are either hard to find in stores or it is too much trouble to shop in person.

To be an online purveyor, the service is great. I liked to be informed when my items were shipped and estimated delivery date and time. All with minimal effort.

Prices are good too. Nothing more than purchasing in stores with the added convenience of home delivery. What else could you ask?

Date of experience: December 11, 2019
Massachusetts
1 review
0 helpful votes
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Awesome experience
December 11, 2019

Shopping was easy, the prices were really good compared to other sites, and I got the package very quickly!

Date of experience: December 11, 2019
South Carolina
1 review
0 helpful votes
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Fast deliviery
December 11, 2019

The product was delivered faster than I was expecting and the price that I got was cheaper than in other places online.

Date of experience: December 11, 2019
California
1 review
0 helpful votes
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Quick but hoped for more of a discount.
December 11, 2019

The delivery and process was very fast and easy. I had no worry that my gift would would get here in time for my mother. I was disappointed that the discount wasnt bigger for cyber monday. It did basically eliminate shipping which was cool but I saw a lot of websites for other goods that had much bigger discounts. I still purchased from here because I heard good things about the site and dodnt want to risk getting a cheap product but I would appreciate a better deal next time.

Date of experience: December 11, 2019
Florida
1 review
0 helpful votes
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Old and new
December 11, 2019
Updated review

Site was easy to navigate. Fast service! I found this site when I was looking for perfume I wore decades ago. I found them here! Delivery was fast, prices good. My perfume smells wonderful!

Date of experience: December 11, 2019

Easy navigation and good prices!
December 3, 2019
Previous review

Easy navigation and good prices!

Date of experience: December 3, 2019
Texas
1 review
0 helpful votes
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Good business
December 11, 2019
Updated review

Fast delivery. Great prices
Happy with the choices

Date of experience: December 10, 2019

Fast delivery
December 3, 2019
Previous review

Fast delivery. Great prices

Date of experience: December 2, 2019
Texas
1 review
0 helpful votes
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Timeline
December 11, 2019

Placed my order and received it very quickly and happy with the service and pricing I will order again

Date of experience: December 10, 2019
New Jersey
1 review
0 helpful votes
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Great prices and fast delivery
December 11, 2019

Great prices and the packaged was delivered sooner than expected.

Date of experience: December 10, 2019
Florida
2 reviews
0 helpful votes
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Great Choi es!
December 11, 2019
Updated review

Enjoyed shopping your site. You had some of my old favorites at various sizes and decent prices. I will be back for more!

Date of experience: December 10, 2019

Enjoyed shopping your site
December 3, 2019
Previous review

Enjoyed shopping your site.

Date of experience: December 3, 2019
North Dakota
2 reviews
0 helpful votes
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Delivery was slow this time but usually not the case! Otherwise I love this site!

Date of experience: December 10, 2019
Texas
1 review
0 helpful votes
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Very Happy customer... Thumbs up
December 10, 2019

In the Future I will continue buy products
From you... Perfume.com

Date of experience: December 10, 2019
Florida
1 review
0 helpful votes
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Wife's Favoraite
December 10, 2019

Very easy to complete an order on line. Rapid response.

Date of experience: December 10, 2019
Texas
1 review
0 helpful votes
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Very Pleased
December 10, 2019
Updated review

Good pricing, but discount was not applied when we checked out.

Date of experience: December 10, 2019

Good pricing, but discount was not applied when we...
December 3, 2019
Previous review

Good pricing, but discount was not applied when we checked out.

Date of experience: December 3, 2019
California
1 review
0 helpful votes
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Great experience!
December 10, 2019

The first time I have ordered from this site, definitely not the last! Fast shipping!

Date of experience: December 10, 2019
Germany
1 review
0 helpful votes
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My thoughts
December 10, 2019

I tried to order the perfume from a different sight but they were sold out! So i came to perfume.com and ordered from them!

Date of experience: December 10, 2019