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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+138
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
699
value
3,482
shipping
3,527
quality
8,303
This company responds to reviews on average within 8 days

Instant Feedback

133,305 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Excellent
December 16, 2019

I recommended perfume.com to my friend
I did like the product

Date of experience: December 16, 2019
Washington
2 reviews
0 helpful votes
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Online Challenges!
December 16, 2019
Updated review

I can't understand why it wouldn't accept my Discover Card earlier with that 4 payment plan - which in itself, with payments every two weeks instead of every four isn't really any convenience.

Date of experience: December 16, 2019

I can't understand why it wouldn't accept my Discover...
December 16, 2019
Previous review

I can't understand why it wouldn't accept my Discover Card earlier with that 4 payment plan - which in itself, with payments every two weeks instead of every four isn't really any convenience.

Date of experience: December 16, 2019
New York
1 review
0 helpful votes
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Great site
December 16, 2019

This was a great site - I'd looked at lots of stores for a cologne my husband likes - but it's rather an "old-fashioned" one (to be fair, he is 76!) - so the stores didn't have it. Getting it from Perfume.com was fast to order and impressively fast to be delivered.

Date of experience: December 16, 2019
Kentucky
1 review
0 helpful votes
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Bought bulk and saved
December 16, 2019

In order to get free shipping and tripled my order and received a good deal

Date of experience: December 16, 2019
New Jersey
1 review
0 helpful votes
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Harry's review
December 16, 2019

My first experience I guess I can say was ok. But I price checked other sites to see they dont have the biggest discounts.

Date of experience: December 16, 2019
Texas
1 review
0 helpful votes
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Quick and easy!
December 16, 2019

Perfume.com website was easy to find what I needed, order and be on my way! Delivery was quick and my product was in great condition. I'll be doing more ordering with them in the future!

Date of experience: December 16, 2019
New Jersey
1 review
0 helpful votes
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Great Price
December 16, 2019

I ordered this product because the price was right!

Date of experience: December 15, 2019
Illinois
1 review
0 helpful votes
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Another great transaction
December 15, 2019
Updated review

This isn't my first time buying, always good pricing and fast shipping.

Date of experience: December 14, 2019

This isn't my first time buying, always good pricing...
November 28, 2019
Previous review

This isn't my first time buying, always good pricing and fast shipping

Date of experience: November 28, 2019
California
1 review
0 helpful votes
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I am satisfied...
December 14, 2019

I was looking for perfumes and I found perfumes. Com It was my first experience buying perfumes on line.

Date of experience: December 14, 2019
New Hampshire
1 review
0 helpful votes
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Good experience
December 14, 2019

Nice selection of products. Shipping was very fast, especially for the busy holiday season.

Date of experience: December 14, 2019
Michigan
1 review
0 helpful votes
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No problems
December 14, 2019

Got what I ordered on time at a decent price and no hassle

Date of experience: December 13, 2019
Texas
1 review
0 helpful votes
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Great as usual
December 14, 2019
Updated review

Easy shopping experience. Everything seems legit. I got lots of compliments already!

Date of experience: December 13, 2019

Easy shopping experience
December 7, 2019
Previous review

Easy shopping experience. Good prices so far.

Date of experience: December 6, 2019
Virginia
1 review
0 helpful votes
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Didn't get what I clicked on
December 13, 2019

Name of product was different when I clicked on it, then ended up ordering the wrong product.
SCAM

Date of experience: December 13, 2019
Minnesota
1 review
0 helpful votes
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This place is a gem
December 13, 2019
Updated review

Very easy to order. Great products with reasonable prices

Date of experience: December 13, 2019

Very easy to order
December 4, 2019
Previous review

Very easy to order. Great products with reasonable prices

Date of experience: December 4, 2019
California
1 review
0 helpful votes
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Wow! I can my someone happy with this opportunity, making 4 equal payments, amazing.

Date of experience: December 12, 2019

I found a cheaper price somewhere else, but, here they...
December 6, 2019
Previous review

I found a cheaper price somewhere else, but, here they offer 4 instalment payments.

Date of experience: December 5, 2019
New Jersey
1 review
0 helpful votes
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Response
December 13, 2019

I received the wrong thing and was wondering how do I send it back, do you have return instructions?

Perfume.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 12, 2019
Virginia
1 review
0 helpful votes
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Outstanding experience
December 12, 2019
Updated review

After spending so much time going store to store, I gave up and Perfume.com appeared on my screen. They had the right product for the right price. Happy, happy

Date of experience: December 12, 2019

Easy to understand
December 5, 2019
Previous review

Easy to understand.

Date of experience: December 5, 2019
California
1 review
0 helpful votes
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Love it
December 12, 2019

My order came right on time! Only 2 days. Totally unexpected, thanks! And the price, lemme tell you...

Date of experience: December 12, 2019
Indiana
1 review
0 helpful votes
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Easy ordering
December 12, 2019
Updated review

Your site is easy to navigate. I found exactly what I wanted in seconds.

Date of experience: December 12, 2019

Your site is easy to navigate
December 4, 2019
Previous review

Your site is easy to navigate. I found exactly what I wanted in seconds.

Date of experience: December 4, 2019
Georgia
2 reviews
0 helpful votes
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Can't Beat The Prices!
December 12, 2019
Updated review

This is an Awesome Perk that you guys offer, there's always items you'd like to have however not always able to pay the full amount at time!

Date of experience: December 12, 2019

This is an Awesome Perk that you guys offer, there's...
December 5, 2019
Previous review

This is an Awesome Perk that you guys offer, there's always items you'd like to have however not always able to pay the full amount at time!

Date of experience: December 4, 2019