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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Fast delivery, easy checkout, fair price, and authentic scent. Smells exactly like I remember with great potency!
Easy to order and quick delivery, just in time for Christmas!
Product was gift for my wife. She will love it. Delivery was weak at best, but it made it in time.
Great price fast delivery made it on time for Christmas thank you
Easy browser to navigate which made my shopping experience delightful. Thank you
Perfumania provided a good price and easy process.
I wasn't able to track the order but they're not to be blamed for that.
Would I order again
Stay away! No customer service. Won't answer calls or return emails. Guess I got scammed. Order from reputable online stores.
No checkout problems!
Other sites have been a pain!
Nice site, easy to use. Took longer to get to me but not your fault. Let you know. How I like the product!
I have received many, many compliments of how good I smell. The fragrance does last along time, which is unbelievable and great!
I have received order # ******* placed on 12/15/2020. I received that order on 12/21/2020. But, I have not heard anything about the order that I placed on 12/14/2020. That order number is # *******. So far I am pleased with receiving the order # ******* in a timely manner but I am concerned about my first order placed on 12/14/2030.
I did not receive my order! No one answers the phone, tracking stops from origin! I think you scammed me out of $61.00! I sent you a message you replied with: Thank you for your order
My package came much sooner than I expected during this busy season. It was carefully packed. Very pleased.
It was a friendly web experience but when products arrived I was slightly disappointed, the last time I ordered I got more for my money. But I am going to enjoy what I received.
Very easy and huge variety. Love how fast I received my items and how easy it was too place the order. I love the huge variety and the prices.
Item was smaller than I expected and that is my fault as I did not pay attention to size of bottle.
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

