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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,294
This company responds to reviews on average within 8 days

Instant Feedback

133,266 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Perfume junkie
February 12, 2021
Updated review

I Found exactly what I was looking for quickly! Thank you

Date of experience: February 11, 2021

I Found exactly what I was looking for quickly!
February 5, 2021
Previous review

I Found exactly what I was looking for quickly! Thank you

Date of experience: February 4, 2021
Georgia
1 review
0 helpful votes
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Fantastic!
February 12, 2021

I was looking to refill our collection as we had run very low. The fragrances arrived in great packaging and did not smell old - as if they had been shelved for a long period of time. I ordered from another company for years, but the quality of the perfumes began to suffer and they offered no real customer satisfaction. Glad to have found PERFUME.COM!

Date of experience: February 11, 2021
Texas
1 review
0 helpful votes
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First Time Buy from this Site
February 11, 2021

Experience was very organized from start to finish and appreciate the tracking information and how fast I was able to receive my purchase.

Date of experience: February 11, 2021
Texas
1 review
0 helpful votes
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Not real
March 13, 2021

I never give this type of review but. These scents are not real. They should state that they are impressions of the actual one...

Date of experience: February 11, 2021
New Mexico
1 review
0 helpful votes
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My favorite place to buy from.
February 11, 2021
Updated review

Great products fast and easy to place an order, of course I've shopped here before.

Date of experience: February 11, 2021

Great products fast and easy to place an order, of...
February 3, 2021
Previous review

Great products fast and easy to place an order, of course I've shopped here before.

Date of experience: February 3, 2021
Georgia
1 review
0 helpful votes
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I was able to find what I needed and the process was very easy. Ordering and checking out was super fast and zero stress.

Date of experience: February 11, 2021
North Carolina
2 reviews
0 helpful votes
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Daisy perfume
February 11, 2021

It was very easy and simple to find my favorite perfume by Marc Jacobs. The prices are great too.

Date of experience: February 11, 2021
California
2 reviews
0 helpful votes
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Light blue
February 11, 2021

The dolce cabana light blue appeared larger in the photo

Date of experience: February 10, 2021
Texas
2 reviews
0 helpful votes
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Tried to open them and they don't have a sprayer on them

Date of experience: February 10, 2021
Indiana
1 review
0 helpful votes
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Coach Perfume
February 10, 2021

The website was very user friendly and the shipping was so quick. Their prices are also phenomenal! The bottle I got is HUGE!

Date of experience: February 10, 2021
Tennessee
1 review
0 helpful votes
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Love it!
February 10, 2021

Service was fast, product and price were excellent. Thank you, will definitely order again and recommend to friends.

Date of experience: February 10, 2021
North Carolina
1 review
0 helpful votes
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From NC
February 10, 2021
Updated review

I've bought here before and had great results. This time was no different. The prices are great as well.
Charlotte NC

Date of experience: February 10, 2021

I've bought here before and had great results
March 5, 2021
Previous review

I've bought here before and had great results

Date of experience: February 2, 2021
Michigan
1 review
0 helpful votes
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THANKS FOR THE MEMORIES
February 10, 2021

Took longer to receive my order then if I had just purchased it at a department store! But the packaging was flawless! It was received in excellent shape, price was awesome, and I will be ordering again soon

Date of experience: February 10, 2021
Colorado
2 reviews
1 helpful vote
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I placed an order Jan 17th it was delivered to the wrong address Jan 20th. Since then I have driven across town (30 miles 1 way) to get a 3 page report from the delivering post office (requested by Perfume.com) showing the package was delivered to the wrong address, submitted that with a signed affidavit, (also requested by Perfume.com) exchanged 4 or 5 emails... experienced bad customer service to finally get a rep who told me they received all paper work (they requested) but had no idea how long it would take to resolve this issue. So basically, I placed an order it was delivered to the wrong address, by no fault of mine it was a delivery issue and Perfum.com knows it was a delivery issue. I have paid my bill in full, yet I HAVE NOT RECEIVED MY PRODUCTS or even had them replaced almost 30 days later. With covid we all are using the mail system a lot more. In the last year this is my 3rd package I have had delivery problems with (considering I normally get 3+ packages a month I don't think that's half bad, but this is the only company that has made me jump thru hoops to have a package replaced that I had no fault in its delivery mix up. They delivered it to an address with a difference zip code and no apartment number and it was street not ave... this is just a mess. It has been almost a month im going on vacation in 2 weeks and with no cologne. So my suggestion to you or anyone else ordering from Perfume.com is... DON'T signed... TRULY A CUSTOMER WHO WILL NEVER USE YOUR SERVICES AGAIN.

Date of experience: February 10, 2021
Arizona
1 review
0 helpful votes
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Great experience with Perfume.com
March 14, 2021
Updated review

Love the ease of shopping with perfume.com! Never disappointed! Thank you!

Date of experience: February 10, 2021

Love the ease of shopping with perfume.com!
February 2, 2021
Previous review

Love the ease of shopping with perfume.com! Never disappointed! Thank you!

Date of experience: February 1, 2021
Texas
1 review
0 helpful votes
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Easy ordering. Been buying from Perfume.com for several years. Wouldn't buy fragrance anywhere else.

Date of experience: February 9, 2021
Texas
1 review
0 helpful votes
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Prices were pretty low
February 10, 2021
Updated review

First time buying perfume online so it was the prices that drew me to use this site.

Date of experience: February 9, 2021

First time buying perfume online so it was the prices...
March 5, 2021
Previous review

First time buying perfume online so it was the prices that drew me to use this site.

Date of experience: February 2, 2021
Texas
1 review
0 helpful votes
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Excited
February 10, 2021
Updated review

I was able to give my husband his early Valentine's Day gift

Date of experience: February 9, 2021

Very easy
February 2, 2021
Previous review

Very easy

Date of experience: February 2, 2021
Canada
1 review
0 helpful votes
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Fast and reliable
February 9, 2021

It was easy placing order and a good discount as well

Date of experience: February 9, 2021
Washington
1 review
0 helpful votes
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February 9, 2021

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Date of experience: February 9, 2021