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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,293
This company responds to reviews on average within 8 days

Instant Feedback

133,265 reviews

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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Didnt have to go to store
February 13, 2021

Feel kinda forced to rate you guys probably wont order again. Way to many emails 2 and 3 times every day. No thanks sending to spam BYE!

Date of experience: February 13, 2021
Michigan
1 review
0 helpful votes
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A great experience
March 17, 2021

I will be shopping with this company again... I am very satisfied

Date of experience: February 13, 2021
California
1 review
0 helpful votes
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No history about what I ordered.
February 13, 2021
Updated review

The cologne smells great thank you, but I can't find the list of what I want for next month.

Date of experience: February 13, 2021

Cool
February 6, 2021
Previous review

Cool

Date of experience: February 6, 2021
Texas
2 reviews
0 helpful votes
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Juicy Couture
February 13, 2021
Updated review

Shopping was easy! All brands I enjoy are offered here...

Date of experience: February 13, 2021

Shopping was easy!
January 3, 2021
Previous review

Shopping was easy! All brands I enjoy are offered here...

Date of experience: January 3, 2021
Missouri
1 review
0 helpful votes
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Marvelous Michael Khors
February 13, 2021

I have to admit that I was nervous about purchasing perfume online. I had questions about it's authenticity, it's workability, shipment, etc. I was so greatly pleased with every aspect of this purchase. It is no doubt authentic and the shipping was not only well done, but the follow-up e-mail to ensure that I received my purchased made me a returning customer. Thank you!

Date of experience: February 13, 2021
Arkansas
1 review
0 helpful votes
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Excited.
February 13, 2021
Updated review

The best experience I enjoyed it, and looking forward to continue to shop with Perfume.com the prices are so amazing.

Date of experience: February 13, 2021

I enjoyed it
February 5, 2021
Previous review

I enjoyed it

Date of experience: February 5, 2021
Illinois
1 review
0 helpful votes
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Very happy new customer
February 13, 2021
Updated review

There is so much to choose from on this site but overall it was an easy experience as far as ordering n received my perfume within reasonable time all in one piece no broken bottles... this new customer is very happy!

Date of experience: February 12, 2021

There is so much to choose from on this site but overall...
February 5, 2021
Previous review

There is so much to choose from on this site but overall I can't wait to receive my purchases

Date of experience: February 5, 2021
Oklahoma
1 review
0 helpful votes
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Smelling Like A Rose
February 13, 2021

This was the second time using Perfume.com and I saved even more then what I was expecting and with that all are happy and they say happy wife is a happy life!

Date of experience: February 12, 2021
Arizona
1 review
0 helpful votes
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Great prices for my favorites!
February 13, 2021

I cannot find Calvin Klein Escape in any store now. So happy to get it here and at such a great price!

Date of experience: February 12, 2021
Texas
1 review
0 helpful votes
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A wonderful experience!
February 13, 2021
Updated review

Ordering was a breeze, easy to navigate & products were delivered better than expected. I will return.

Date of experience: February 12, 2021

Very quick, very easy to navigate
February 6, 2021
Previous review

Very quick, very easy to navigate.

Date of experience: February 5, 2021
Colorado
1 review
0 helpful votes
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Like I said I was so upset that the bottle was broken I asked for my refund back so that I can purchase something else but I was told that they couldn't give me my refund back I will never purchase anything from you anymore

Date of experience: February 12, 2021

Today is the first day that I want to use this app...
January 6, 2021
Previous review

Today is the first day that I want to use this app I hope I like it

Date of experience: January 5, 2021
Texas
1 review
0 helpful votes
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Company
February 13, 2021

Single. Alone. Not lonely. Big difference. A few squirts on my pillows and sheets. Feels like I have company. Versace Dreamer Men

Date of experience: February 12, 2021
Pennsylvania
1 review
0 helpful votes
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Excellent Price and Service
February 13, 2021

Perfume.com stocked my favorite French perfume which is difficult to find.
Their price and service were excellent.

Date of experience: February 12, 2021
Colorado
1 review
0 helpful votes
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Best Perfume Store
February 12, 2021

Always great shopping at perfume.com. I typically find the best prices here and the shipping times are super fast.

Date of experience: February 12, 2021
New York
1 review
0 helpful votes
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Its still 2 pricey
March 14, 2021

The prices are still to pricey. Especially now that people are still not working. I think you can do better on the prices

Date of experience: February 12, 2021
Georgia
1 review
0 helpful votes
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I am tabatha loveday
February 12, 2021

I was very satisfied with the perfume I received. I was surprised at how fast it was delivered. Over all 5 stars. Can't wait to receive the next one.

Date of experience: February 12, 2021
Maryland
1 review
0 helpful votes
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Coco
February 12, 2021

My experience is/has aways been an easy transaction.

Date of experience: February 12, 2021
Tennessee
1 review
0 helpful votes
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D&G light blue
March 16, 2021

Quick shipping. Overall it does not smell as good as I anticipated it would and doesn't last a long time. I'm glad I'll be getting something different soon.

Date of experience: February 12, 2021
South Dakota
1 review
0 helpful votes
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I love Perfume.com
February 12, 2021
Updated review

Only place I order my perfume. Easy ordering and ships fast...

Date of experience: February 11, 2021

Only place I order my perfume
August 26, 2019
Previous review

Only place I order my perfume. Easy ordering and ships fast...

Date of experience: August 26, 2019
New York
1 review
0 helpful votes
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Perfume junkie
February 12, 2021
Updated review

I Found exactly what I was looking for quickly! Thank you

Date of experience: February 11, 2021

I Found exactly what I was looking for quickly!
February 5, 2021
Previous review

I Found exactly what I was looking for quickly! Thank you

Date of experience: February 4, 2021