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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I ordered one of Paris Hilton's perfumes. It was supposed to smell like roses. Not anywhere close. I threw it away. Smelled like cheap dollar store perfume.
Quickly found what I wanted. Has after pay!
I was happy to find the discontinued perfume but feel ripped off because the product smells bad like it is old and has gone off
My order was eady to place and arrived in a short time. I am well pleased with your service
No complaints!... easy to do & every time it's like it says it will be!
Easy order, fast shipping and way better pricing than retail.
Received my Jill Sanders perfume promptly. It's a fragrance I can't get at my local retail store so I was excited when I saw it at perfume.com. Will definitely order from them again. I saw several others that aren't very common anymore but worth purchasing.
I always order from Perfume.com. Prices are good. Products are authentic. Delivery time is excellent! However, this time around for a very important Valentines Day gift for my Honey, the product I received was damaged and quite a bit of the juice was missing. I ordered a brand new bottle. It arrived sealed in cellophane. I was surprised and embarrassed in front of my Honey. I'm waiting to see how Perfume.com will fix this.
I am always satisfied. Will continue shopping with you
It's nice to pay a very low price to try different perfumes each month. I like the travel size perfume bottles and I'm looking forward to trying additional scents in the months ahead.
The order process was fast and my product arrived on time and in good condition. My only suggestion is to ensure the packaging is secure because some time during transit the packaging became loose and arrived with just a rubber band securing the box. However thankfully my product was good condition.
I have always had good service through Perfume.com.
Easy to find what I was looking for. Easy to order.
Easy to find what I was looking for. Easy to order.
There was so many out of stocks i only had 2 items to choose from, a tester or a regular bottle.
There was so many out of stocks i only had 2 items to choose from, a tester or a regular bottle.
Very easy to order. Let's see how we feel once the order arrives.
Very easy to order. Let's see how we feel once the order arrives.
Perfect timing for my Valentine's gift! Love it been looking for this fragrance for quite some time! My favorite scent from Thierry Mugler - Innocent
Hassle free, inexpensive compared to retail prices,
Fast, convenient! Love perfume.com
Purchased my burberry black for women. Get many compliments on the scent. Perfume. Com made the shopping experience excellent. Great discount on the price, easy to follow ordering instructions and it arrived one full day earlier than anticipated. Tracking info provided.
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

