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Perfume.com

4.6

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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,290
This company responds to reviews on average within 8 days

Instant Feedback

133,262 reviews

We monitor reviews for authenticity

District of Columbia
1 review
0 helpful votes
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Smells bad
March 20, 2021
Updated review

I ordered one of Paris Hilton's perfumes. It was supposed to smell like roses. Not anywhere close. I threw it away. Smelled like cheap dollar store perfume.

Date of experience: February 16, 2021

Quickly found what I wanted
November 28, 2020
Previous review

Quickly found what I wanted. Has after pay!

Date of experience: November 27, 2020
Missouri
5 reviews
0 helpful votes
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Discontinued Perfume
February 16, 2021
Updated review

I was happy to find the discontinued perfume but feel ripped off because the product smells bad like it is old and has gone off

Date of experience: February 15, 2021

Very user friendly
February 9, 2021
Previous review

Very user friendly - love the coupon

Date of experience: February 8, 2021
South Carolina
1 review
0 helpful votes
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Purchase Experience
February 16, 2021

My order was eady to place and arrived in a short time. I am well pleased with your service

Date of experience: February 15, 2021
South Carolina
1 review
0 helpful votes
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Purchasing perfume made easy!
February 16, 2021
Updated review

No complaints!... easy to do & every time it's like it says it will be!

Date of experience: February 15, 2021

No complaints!
December 5, 2020
Previous review

No complaints!

Date of experience: December 4, 2020
Texas
1 review
0 helpful votes
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Order 214
March 19, 2021

.

Date of experience: February 15, 2021
Nebraska
1 review
0 helpful votes
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Great price! Great product!
February 15, 2021

Easy order, fast shipping and way better pricing than retail.

Date of experience: February 15, 2021
Texas
1 review
0 helpful votes
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Feeling fantastic
March 19, 2021

Received my Jill Sanders perfume promptly. It's a fragrance I can't get at my local retail store so I was excited when I saw it at perfume.com. Will definitely order from them again. I saw several others that aren't very common anymore but worth purchasing.

Date of experience: February 15, 2021
Indiana
1 review
0 helpful votes
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Damaged Product
March 19, 2021
Updated review

I always order from Perfume.com. Prices are good. Products are authentic. Delivery time is excellent! However, this time around for a very important Valentines Day gift for my Honey, the product I received was damaged and quite a bit of the juice was missing. I ordered a brand new bottle. It arrived sealed in cellophane. I was surprised and embarrassed in front of my Honey. I'm waiting to see how Perfume.com will fix this.

Date of experience: February 15, 2021

Love it!
June 1, 2020
Previous review

Love it! Easy experience! Fast shipping!

Date of experience: June 1, 2020
California
1 review
0 helpful votes
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Husband smelling good
March 19, 2021

I love the perfume. My daughters and wife loved it

Date of experience: February 14, 2021
Illinois
1 review
0 helpful votes
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Best perfumes
February 15, 2021

I am always satisfied. Will continue shopping with you

Date of experience: February 14, 2021
Florida
3 reviews
0 helpful votes
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Great value
March 18, 2021

It's nice to pay a very low price to try different perfumes each month. I like the travel size perfume bottles and I'm looking forward to trying additional scents in the months ahead.

Date of experience: February 14, 2021
Alaska
1 review
0 helpful votes
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Nice perfume
February 14, 2021

The order process was fast and my product arrived on time and in good condition. My only suggestion is to ensure the packaging is secure because some time during transit the packaging became loose and arrived with just a rubber band securing the box. However thankfully my product was good condition.

Date of experience: February 14, 2021
Kentucky
1 review
0 helpful votes
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Satisfaction!
March 18, 2021

I have always had good service through Perfume.com.

Date of experience: February 14, 2021
Nebraska
1 review
0 helpful votes
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No comments
February 14, 2021
Updated review

Easy to find what I was looking for. Easy to order.

Date of experience: February 14, 2021

Easy to find what I was looking for
February 7, 2021
Previous review

Easy to find what I was looking for. Easy to order.

Date of experience: February 6, 2021
Pennsylvania
1 review
0 helpful votes
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There was so many out of stocks i only had 2 items to choose from, a tester or a regular bottle.

Date of experience: February 14, 2021

There was so many out of stocks i only had 2 items...
March 9, 2021
Previous review

There was so many out of stocks i only had 2 items to choose from, a tester or a regular bottle.

Date of experience: February 7, 2021
California
1 review
0 helpful votes
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Prada love it
March 18, 2021
Updated review

Very easy to order. Let's see how we feel once the order arrives.

Date of experience: February 13, 2021

Very easy to order
February 7, 2021
Previous review

Very easy to order. Let's see how we feel once the order arrives.

Date of experience: February 6, 2021
Texas
1 review
0 helpful votes
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Five stars!
February 14, 2021

Perfect timing for my Valentine's gift! Love it been looking for this fragrance for quite some time! My favorite scent from Thierry Mugler - Innocent

Date of experience: February 13, 2021
Michigan
1 review
0 helpful votes
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Great every time
February 14, 2021

Hassle free, inexpensive compared to retail prices,
Fast, convenient! Love perfume.com

Date of experience: February 13, 2021
Minnesota
1 review
0 helpful votes
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Excellent experience
February 14, 2021

Purchased my burberry black for women. Get many compliments on the scent. Perfume. Com made the shopping experience excellent. Great discount on the price, easy to follow ordering instructions and it arrived one full day earlier than anticipated. Tracking info provided.

Date of experience: February 13, 2021
Illinois
1 review
0 helpful votes
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Bay Rum
March 15, 2021

Got rhe Bay Rum. Not happy with the product smell only last for a few minutes. Have had other Bay Rums that the sent lasted much longer

Date of experience: February 13, 2021