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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,299
This company responds to reviews on average within 8 days

Instant Feedback

133,292 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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I love that you can find all the perfumes that I've been looking for!

Date of experience: February 9, 2021

I love that you can find all the perfumes that I've...
February 2, 2021
Previous review

I love that you can find all the perfumes that I've been looking for!

Date of experience: February 2, 2021
Kansas
1 review
0 helpful votes
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Rebdust.
February 9, 2021
Updated review

Fast, easy to find product. Website easy to use for an old dart like me. Great range of products.

Date of experience: February 9, 2021

Fast, easy to find product
February 2, 2021
Previous review

Fast, easy to find product. Website easy to use for an old dart like me.

Date of experience: February 2, 2021
Texas
1 review
0 helpful votes
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Great Service
February 9, 2021

Great selection, amazing prices, quality products and fast shipping. Overall great service. Will be shopping here again!

Date of experience: February 9, 2021
Texas
1 review
0 helpful votes
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Very pleased
February 9, 2021

I am impressed with my purchase. This is my first order with perfume.com. I had thought about ordering for years but was worried about the quality of the items, outdated perfumes, etc. nit the case. I received brand new perfumes, unopened and in a timely fashion. Very impressive. I will order from this company again and recommend them to everyone.

Date of experience: February 9, 2021
Florida
1 review
0 helpful votes
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Great Title
February 9, 2021

It was an easy process to go online an order. There are many perfumes to choose from.

Date of experience: February 9, 2021
Texas
1 review
0 helpful votes
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Another great ordering experience!
February 9, 2021
Updated review

Always minimal effort and have what I want in stock!

Date of experience: February 9, 2021

Always minimal effort and have what I want in stock!
July 22, 2020
Previous review

Always minimal effort and have what I want in stock!

Date of experience: July 22, 2020
Ohio
1 review
0 helpful votes
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Great service
February 9, 2021

I ordered a perfume on the site and received a great discount.

Date of experience: February 8, 2021
Massachusetts
1 review
0 helpful votes
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Not too great
March 11, 2021
Updated review

Even though your policy is to triple check the order. I didn't receive my miniature Liz Claiborne bottle that I ordered and paid for!

Date of experience: February 8, 2021

Great prices and variety
February 1, 2021
Previous review

Great prices and variety

Date of experience: February 1, 2021
Vermont
1 review
0 helpful votes
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Very quick delivery.
February 8, 2021

Exactly what I ordered in a very timely manner of a product I can't purchase locally.

Date of experience: February 8, 2021
South Carolina
8 reviews
0 helpful votes
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Too strong for me, I don't like it at all.
March 9, 2021
Updated review

Keep shopping all the time with u for myself and for my family. Great prices and service

Date of experience: February 7, 2021

Keep shopping all the time with u for myself and for...
February 16, 2020
Previous review

Keep shopping all the time with u for myself and for my family. Great prices and service

Date of experience: February 15, 2020
New Jersey
1 review
0 helpful votes
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Bad to Worst
March 9, 2021
Updated review

I found this to be the best price after searching. I cant wait to receive my order and hope its timely and not damaged! However! This is what I expereinced, My order became very complicated as far as delivery! I got conflicting delivery infornation and pkg had a very thin layer of paper in box no bubble wrap! Upon opening the perfume when the dispenser part was pressed the perfume dirbbled out and did not squirt & the bottle had to be wiped to get dribbled perfume.
No phone number to call to get help or report what happened. Very disappointed and expensive purchase!

Date of experience: February 7, 2021

I found this to be the best price after searching
January 31, 2021
Previous review

I found this to be the best price after searching. I cant wait to receive my order and hope its timely and not damaged!

Date of experience: January 30, 2021
South Carolina
2 reviews
0 helpful votes
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My favorite perfume
February 7, 2021

My perfume came on time Great Price! Smells Awesome!

Date of experience: February 6, 2021
North Carolina
1 review
0 helpful votes
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Very pleased
March 10, 2021
Updated review

This was perfume i could never find in stores and you sold it and it's the real deal

Date of experience: February 6, 2021

Able to find everything I am looking for
January 30, 2021
Previous review

Able to find everything I am looking for

Date of experience: January 30, 2021
Michigan
2 reviews
0 helpful votes
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I'll be back!
February 6, 2021

I love the variety. But I really love being able to try samples first of perfumes I've wanted to 5ry first!

Date of experience: February 6, 2021
Texas
1 review
0 helpful votes
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Teresa" s favorite
February 5, 2021

Great price and received the items in a timely manner.

Date of experience: February 5, 2021
California
1 review
0 helpful votes
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First time user
February 5, 2021

I ordered a gift and thus far very please but I have not yet presented it. We'll see how it is received. Easy to order and came in few days, so that was wonderful.
Thank you!

Date of experience: February 5, 2021
Michigan
2 reviews
0 helpful votes
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First time buyer, now I'm hooked
February 5, 2021

I was immediately notified when my fragrance was in stock. It was at a good price and delivered quickly. Love this site!

Date of experience: February 5, 2021
New York
1 review
0 helpful votes
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Excellent customer service
February 5, 2021

Placed my order on Friday and received my package the very next day.

Date of experience: February 5, 2021
California
3 reviews
0 helpful votes
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As long as it doesn't keep that new mailing address as permanent. It's A gift.

Date of experience: February 4, 2021

As long as it doesn't keep that new mailing address...
January 27, 2021
Previous review

As long as it doesn't keep that new mailing address as permanent. It's A gift.

Date of experience: January 27, 2021
Florida
1 review
0 helpful votes
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My perfume
February 4, 2021

I ordered my cologne it smells great and the price, the order arrived in a timely manner. Thank you for your services.

Date of experience: February 4, 2021