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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+138
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
699
value
3,482
shipping
3,527
quality
8,303
This company responds to reviews on average within 3 days

Instant Feedback

133,307 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Excellent customer service
February 5, 2021

Placed my order on Friday and received my package the very next day.

Date of experience: February 5, 2021
California
3 reviews
0 helpful votes
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As long as it doesn't keep that new mailing address as permanent. It's A gift.

Date of experience: February 4, 2021

As long as it doesn't keep that new mailing address...
January 27, 2021
Previous review

As long as it doesn't keep that new mailing address as permanent. It's A gift.

Date of experience: January 27, 2021
Florida
1 review
0 helpful votes
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My perfume
February 4, 2021

I ordered my cologne it smells great and the price, the order arrived in a timely manner. Thank you for your services.

Date of experience: February 4, 2021
SX
2 reviews
1 helpful vote
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Very disappointed
March 6, 2021

After receiving money they canceled my order but did not bother to inform me. I was traveling and needed the perfumes I ordered but after waiting for more than a week I call then to find out the status of my order and they inform me that the order was canceled!

Date of experience: February 4, 2021
Florida
2 reviews
0 helpful votes
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Good prices vs FragranceNet
February 4, 2021
Updated review

Hard to tell different brands of same cologne line. No name is provided in the description. You have to click on image to value brand.

Date of experience: February 3, 2021

Hard to tell different brands of same cologne line
January 28, 2021
Previous review

Hard to tell different brands of same cologne line. No name is provided in the description. You have to click on image to value brand.

Date of experience: January 27, 2021
Georgia
1 review
0 helpful votes
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Great Source for Fragrance
February 4, 2021
Updated review

It's a gift yet to be given so I am hopeful it sprays as it should.

Date of experience: February 3, 2021

Sparodic ordering but always a great experience for...
January 27, 2021
Previous review

Sparodic ordering but always a great experience for me. Thanks for being there!

Date of experience: January 27, 2021
Maryland
2 reviews
0 helpful votes
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Great Scents at a Sensible Price
February 4, 2021
Updated review

I was looking for Michael Kors Wonderlust which is my favorite fragrance. Perfume.com's regular price was much lower than the department store sale price. I will recommend to my friends.

Date of experience: February 3, 2021

Great prices on my favorite fragrance
January 27, 2021
Previous review

Great prices on my favorite fragrance

Date of experience: January 27, 2021
Illinois
1 review
0 helpful votes
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Abercrombie junkie
March 7, 2021

You guys are great! Ordering was simple and delivery time was literally 3days from date ordered! Definitely will order from you again!

Date of experience: February 3, 2021
New York
1 review
0 helpful votes
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Timely Delivery
March 7, 2021

Great overall shopping experience. This product was sold out but I put my name on a waiting list and an email was sent to me upon availability. I ordered my items and received a quick and speedy delivery.

Date of experience: February 3, 2021
Louisiana
2 reviews
0 helpful votes
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My Cologne
February 3, 2021
Updated review

It was just what I ordered and the fragrance was as I remembered, thank you for this service!

Date of experience: February 3, 2021

It was great, very quick!
January 27, 2021
Previous review

It was great, very quick!

Date of experience: January 27, 2021
South Carolina
2 reviews
0 helpful votes
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The y reminded about the Pink Sugar they have in stock awesome online customer service

Date of experience: February 3, 2021

The y reminded about the Pink Sugar they have in stock...
September 17, 2020
Previous review

The y reminded about the Pink Sugar they have in stock awesome online customer service

Date of experience: September 17, 2020
Georgia
1 review
0 helpful votes
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Second time using this co and love it. Got my 1st order in 1 week. Would definitely recommend.

Date of experience: February 3, 2021

Second time using this co and love it
January 26, 2021
Previous review

Second time using this co and love it. Got my 1st order in 1 week. Would definitely recommend.

Date of experience: January 26, 2021
Utah
1 review
0 helpful votes
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Great service
February 3, 2021

Wonderful, ordered exactly what I wanted and promptly received

Date of experience: February 2, 2021
Louisiana
2 reviews
0 helpful votes
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Fantastic service and price!
February 3, 2021
Updated review

All great! I love my purchases! First time that these specific items were offered.

Date of experience: February 2, 2021

It was good except the price that was shown to me was...
January 27, 2021
Previous review

It was good except the price that was shown to me was there before I applied for the 20% offer

Date of experience: January 26, 2021
India
12 reviews
2 helpful votes
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Had Great Experience
February 3, 2021

I had a great experience with Perfume.com, a user- friendly website. Has more collection of Perfume of different flavour.

Date of experience: February 2, 2021
Texas
1 review
0 helpful votes
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I am glad I googled Tommy girl perfume I found at a decent price and got another perfume as well thank you

Date of experience: February 1, 2021

I am glad I googled Tommy girl perfume I found at a...
January 26, 2021
Previous review

I am glad I googled Tommy girl perfume I found at a decent price and got another perfume as well thank you

Date of experience: January 25, 2021
Alabama
1 review
0 helpful votes
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Gift wrapping
February 1, 2021
Updated review

Thanks for my order. The only complaint I have is that I paid extra for gift wrapping and it was just thrown in a drawstring bag. I paid extra for a 99 cent bag. That was wack

Date of experience: February 1, 2021

Thanks
January 25, 2021
Previous review

Thanks

Date of experience: January 25, 2021
North Carolina
1 review
0 helpful votes
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Love this perfume@ especially price.
February 1, 2021
Updated review

I can't wait for my perfume. I love to smell good. Thank u. Betty JOHNSON Miller

Date of experience: February 1, 2021

I can't wait for my perfume
January 12, 2021
Previous review

I can't wait for my perfume. I love to smell good. Thank u. Betty JOHNSON Miller

Date of experience: January 12, 2021
Washington
1 review
0 helpful votes
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One of smells as if leaking in the box and on bottle, and one should have looked closer at I already had its hard when you start looking at new companies for perfume and to see what they offer.

Date of experience: February 1, 2021
New Mexico
1 review
0 helpful votes
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My scent from years ago. Love Rive Gauche.
February 1, 2021
Updated review

Reading a book and Rive Gauche was mentioned. I'd worn that in the 80's and loved it.

Date of experience: January 31, 2021

Reading a book and Rive Gauche was mentioned
January 25, 2021
Previous review

Reading a book and Rive Gauche was mentioned. I'd worn that in the 80's and loved it.

Date of experience: January 24, 2021