Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Perfume.com

Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+138
See all photos
How would you rate Perfume.com?
grey stargrey stargrey stargrey stargrey star

Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
699
value
3,482
shipping
3,527
quality
8,303
This company responds to reviews on average within 1 day

Instant Feedback

133,322 reviews

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
Follow Robbin P.
Unfollow Robbin P.
Share Review
Report Review

Second time using this co and love it. Got my 1st order in 1 week. Would definitely recommend.

Date of experience: February 3, 2021

Second time using this co and love it
January 26, 2021
Previous review

Second time using this co and love it. Got my 1st order in 1 week. Would definitely recommend.

Date of experience: January 26, 2021
Utah
1 review
0 helpful votes
Follow pat V.
Unfollow pat V.
Share Review
Report Review

Great service
February 3, 2021

Wonderful, ordered exactly what I wanted and promptly received

Date of experience: February 2, 2021
Louisiana
2 reviews
0 helpful votes
Follow Rosslyn E.
Unfollow Rosslyn E.
Share Review
Report Review

Fantastic service and price!
February 3, 2021
Updated review

All great! I love my purchases! First time that these specific items were offered.

Date of experience: February 2, 2021

It was good except the price that was shown to me was...
January 27, 2021
Previous review

It was good except the price that was shown to me was there before I applied for the 20% offer

Date of experience: January 26, 2021
India
12 reviews
2 helpful votes
Follow Eric C.
Unfollow Eric C.
Share Review
Report Review

Had Great Experience
February 3, 2021

I had a great experience with Perfume.com, a user- friendly website. Has more collection of Perfume of different flavour.

Date of experience: February 2, 2021
Texas
1 review
0 helpful votes
Follow Christy G.
Unfollow Christy G.
Share Review
Report Review

I am glad I googled Tommy girl perfume I found at a decent price and got another perfume as well thank you

Date of experience: February 1, 2021

I am glad I googled Tommy girl perfume I found at a...
January 26, 2021
Previous review

I am glad I googled Tommy girl perfume I found at a decent price and got another perfume as well thank you

Date of experience: January 25, 2021
Alabama
1 review
0 helpful votes
Follow Courtney R.
Unfollow Courtney R.
Share Review
Report Review

Gift wrapping
February 1, 2021
Updated review

Thanks for my order. The only complaint I have is that I paid extra for gift wrapping and it was just thrown in a drawstring bag. I paid extra for a 99 cent bag. That was wack

Date of experience: February 1, 2021

Thanks
January 25, 2021
Previous review

Thanks

Date of experience: January 25, 2021
North Carolina
1 review
0 helpful votes
Follow Betty O.
Unfollow Betty O.
Share Review
Report Review

Love this perfume@ especially price.
February 1, 2021
Updated review

I can't wait for my perfume. I love to smell good. Thank u. Betty JOHNSON Miller

Date of experience: February 1, 2021

I can't wait for my perfume
January 12, 2021
Previous review

I can't wait for my perfume. I love to smell good. Thank u. Betty JOHNSON Miller

Date of experience: January 12, 2021
Washington
1 review
0 helpful votes
Follow Sandy I.
Unfollow Sandy I.
Share Review
Report Review

One of smells as if leaking in the box and on bottle, and one should have looked closer at I already had its hard when you start looking at new companies for perfume and to see what they offer.

Date of experience: February 1, 2021
New Mexico
1 review
0 helpful votes
Follow Janet F.
Unfollow Janet F.
Share Review
Report Review

My scent from years ago. Love Rive Gauche.
February 1, 2021
Updated review

Reading a book and Rive Gauche was mentioned. I'd worn that in the 80's and loved it.

Date of experience: January 31, 2021

Reading a book and Rive Gauche was mentioned
January 25, 2021
Previous review

Reading a book and Rive Gauche was mentioned. I'd worn that in the 80's and loved it.

Date of experience: January 24, 2021
Colorado
1 review
0 helpful votes
Follow Wendy W.
Unfollow Wendy W.
Share Review
Report Review

Super fast shipping!
January 31, 2021

My order arrived so fast, and I love the fragrance! The website is a little difficult to navigate, I am finding it hard to figure out how to add or remove or change my monthly perfume list. But otherwise I really like it!

Date of experience: January 31, 2021
Michigan
2 reviews
0 helpful votes
Follow Laurajane M.
Unfollow Laurajane M.
Share Review
Report Review

Cologne
January 31, 2021
Updated review

I was looking for a specific cologne for my husband and was unable to find it in stores so looked online. Perfume.com had a great price so I decided to order it. It was delivered quickly and the price was great. I would definitely use Perfume.com again.

Date of experience: January 31, 2021

First time shopping here so no real comments yet
January 23, 2021
Previous review

First time shopping here so no real comments yet

Date of experience: January 23, 2021
Georgia
1 review
0 helpful votes
Follow Crystal W.
Unfollow Crystal W.
Share Review
Report Review

Great prices, I would love to sample others before purchase

Date of experience: January 30, 2021

Great prices, I would love to sample others before...
January 24, 2021
Previous review

Great prices, I would love to sample others before purchase

Date of experience: January 23, 2021
Oklahoma
2 reviews
0 helpful votes
Follow DONNA Y.
Unfollow DONNA Y.
Share Review
Report Review

Just like I remember
January 31, 2021
Updated review

Have been looking for this fragrance for years, didn't know the name of it but remembered the shape of the bottle. Very excited to get this.

Date of experience: January 30, 2021

Have been looking for this fragrance for years, didn't...
January 23, 2021
Previous review

Have been looking for this fragrance for years, didn't know the name of it but remembered the shape of the bottle. Very excited to get this.

Date of experience: January 23, 2021
Texas
2 reviews
0 helpful votes
Follow Anitra P.
Unfollow Anitra P.
Share Review
Report Review

Armani codr
January 31, 2021

I live away from city much easier to order. I order and it comes right on time.

Date of experience: January 30, 2021
New York
1 review
0 helpful votes
Follow Celeste F.
Unfollow Celeste F.
Share Review
Report Review

I found love again.
January 31, 2021

I have been inquiring at high end stores for jil sander. No one had seem to have heard of it. To my surprise I discovered it on ur website. I purchased a bottle ssame sshe in late nineties n a other borough a d could not find it until now. I love this perfume and I hope to buy more with bodylotion if sold. So glad hid not delete ur advertisement. Tu

Date of experience: January 30, 2021
New York
2 reviews
0 helpful votes
Follow Paul U.
Unfollow Paul U.
Share Review
Report Review

My Order
January 31, 2021
Updated review

Great product and inventory I searched everywhere for these scents they had them when no one else did!

Date of experience: January 30, 2021

Love the variety
January 23, 2021
Previous review

Love the variety

Date of experience: January 23, 2021
New York
2 reviews
0 helpful votes
Follow Volodymyr G.
Unfollow Volodymyr G.
Share Review
Report Review

100
January 30, 2021

100

Date of experience: January 30, 2021
Georgia
1 review
0 helpful votes
Follow Donna U.
Unfollow Donna U.
Share Review
Report Review

Perfume is real but old...
January 30, 2021
Updated review

Pretty good. I do think it's genuine perfume but I noticed that after I put it on 2 hours later I could no longer smell it on my skin which is not the case when I buy it from a major department store. Now that was one bottle, I'm going to do the same thing with my other bottle and see how that goes. Also I noticed that the prices for the same thing is higher than it was when I bought it before. I have shopped with perfume.com for some years but with the prices almost being the same as they are at major department stores, I may as well buy it from them and then I know it won't be old. I am not sure yet if I'm going to stop shopping with perfume.com because this is the first time I have experienced my perfume not staying on after a couple of hours.

Date of experience: January 30, 2021

Pretty good
October 20, 2019
Previous review

Pretty good.

Date of experience: October 20, 2019
Minnesota
2 reviews
0 helpful votes
Follow Alisa G.
Unfollow Alisa G.
Share Review
Report Review

Very Happy
January 30, 2021

Was unsure what to expect when I ordered the tester But was very happy when it arrived a full bottle Only missing the top which I was fine with

Date of experience: January 30, 2021
District of Columbia
1 review
0 helpful votes
Follow Jane W.
Unfollow Jane W.
Share Review
Report Review

My experience with Perfume.com good. I chose my favorite perfume and the was delighted when I received it so quickly. I will choose them again for sure.

Date of experience: January 29, 2021