Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have been using this site for over a year now and they have never let me down. You really can't beat the prices especially with all the discounts and it gets shipped out really quickly. The one time my item was damaged during transit, they immediately sent me a knew bottle completely free of charge. Great costumer service.
This is a simple process. Easy to go from page to page and checkout. Products were packed well and the quality was good. Package came a day earlier. I will order again
This is a simple process. Easy to go from page to page and checkout.
Perfume.com is by far the easiest and most economical way to buy perfume. It's a very people friendly site and the prices are better than retail in department stores. I
Super easy buying experience, prices are great and got it pretty fast.
So far do good hope when she opens it smells the way she remembers it being
I'll wait until my order is delivered, then I'll write a comment.
I'll wait until my order is delivered, then I'll write a comment.
I ordered a new perfume at a great price. Shipping was fast!
The site is easy to find what you want! Prices are reasonable! Shipping was great, my purchase came sooner than expected! Product is exactly what was described! Will order again!
Very happy with all the products I have purchased.
The product was not quite what I was looking for, so I emailed requesting information to return it. I received a ticket number, but no one has reached out. I have emailed at least two other times and called the customer service line to only be on hold for over 10 minutes without being able to talk to a single person. I would like someone to contact me as soon as possible to give me instructions for return and to confirm I will get a full refund. The experience was great until I needed help, so you can be sure I will not even consider buying a different product through this website.
Its great and I received my order. It was exactly what I wanted. Fast delivery.
I am very pleased with my order. However, the delivery time was longer than usual due to the pandemic.
My order are always perfect. Always on time. Always a great product.
I have ordered in the past and have been pleased with the speedy delivery of the products and the wide selections offered.
I have ordered in the past and have been pleased with the speedy delivery of the products and the wide selections offered.
I was so happy to find the products I was looking for. I had a budget which at another store I could only get one product, but on perfume.com I could get two products. I love a good deal. Shipping was fast.
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

