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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,290
This company responds to reviews on average within 9 days

Instant Feedback

133,254 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Never any worries about getting packages. Everything always on time.

Date of experience: December 16, 2023

Shopping with this company was great
December 16, 2020
Previous review

Shopping with this company was great. Fast delivery would do it again anytime.

Date of experience: December 16, 2020
Rhode Island
1 review
0 helpful votes
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Satisfied customer
December 13, 2023

I'm very satisfied with the products I've received thank you

Date of experience: December 12, 2023
Illinois
1 review
0 helpful votes
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Excellent
December 13, 2023
Updated review

Everything was great had no problems fast delivery will order again

Date of experience: December 12, 2023

Always easy to order my perfume
September 15, 2020
Previous review

Always easy to order my perfume

Date of experience: September 15, 2020
California
3 reviews
0 helpful votes
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Perfume.com is the best, 100%.
December 12, 2023
Updated review

Great internet service and prices are reasonable. Thank you.

Date of experience: December 12, 2023

Excellent, always on time
December 28, 2019
Previous review

Excellent, always on time. Never had a problem. The packages are always well wrapped. Thank you for a great job well done.

Date of experience: December 28, 2019
California
1 review
0 helpful votes
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Wonderful
December 12, 2023

Obsession has been a fav of mine for over 30 years

Date of experience: December 12, 2023
Florida
1 review
0 helpful votes
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Easy and fast, perfect,wonderful quality any products I buy here

Date of experience: December 11, 2023

Very good and very fast but in this web
September 7, 2020
Previous review

Very good and very fast but in this web. I love you this web site

Date of experience: September 6, 2020
Utah
1 review
0 helpful votes
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Love the prices and variety of majority perfumes but disappointed on smaller size perfumes that you don't have any idea how it smells unless you buy it

Date of experience: December 10, 2023
Ohio
3 reviews
0 helpful votes
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On my fence fantastic
December 8, 2023

You delivered on time and very well acceptable just make it so easy for me to wear this type of cologne. I think that is a very good product. The products were sent on time.

Date of experience: December 8, 2023
California
1 review
0 helpful votes
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Great. Very easy. I am not a computer expert. It was easy to read order.

Date of experience: December 7, 2023
Florida
2 reviews
0 helpful votes
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Perfume.com
December 7, 2023

Perfume.com always has the best prices and the shipping is fast

Date of experience: December 7, 2023
New York
2 reviews
0 helpful votes
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Excellent
December 6, 2023

Easy to order from this company.
The products are very beautiful and original.
I will order from Perfumes. Com again.
Very satisfied with my purchases.

Date of experience: December 6, 2023
Oregon
1 review
0 helpful votes
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Perfect
December 2, 2023

I received the package in great time. Second time I've ordered.

Date of experience: December 2, 2023
Tennessee
1 review
0 helpful votes
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Every thing went very well and shipping was fast and product was packaged well

Date of experience: November 30, 2023
Canada
1 review
0 helpful votes
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I ordered 2nd time in this website for my husband. It's 'CK one'.The quality is same as I expected. I have to wait ling time but the result is perfect.

Date of experience: November 30, 2023
Oklahoma
1 review
0 helpful votes
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Great Experience
November 29, 2023

Ordering was a breeze. Will buy more. Order received quickly and well packaged. Great aroma brings back many memories.

Date of experience: November 29, 2023
Canada
1 review
1 helpful vote
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Fraudulent Order/Charges
December 5, 2023

I put one order through the website but I received confirmation of two orders. I got in touch with the Perfume.com to let them know. They still shipped two orders and charged me for both. Now I have to wait until the orders arrive so that I can send one back to them. I have to wait for my refund until they get the product back. Nice timing on their part given that is a month before Christmas. Bottom line, they like to sell in multiples and if you don't buy into it, they will make you. This is one of the websites that take their chances and hope that you keep the product they sent unsolicited. And there they have their multiple sale. BE CAREFUL.

Date of experience: November 28, 2023
Texas
1 review
0 helpful votes
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Good size!
November 27, 2023

Love it! Easy to do! Better than going to the store and being harassed to me all the other colognes or perfumes.

Date of experience: November 26, 2023
Texas
1 review
0 helpful votes
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You'll love this site
November 27, 2023

Easy and affordable and received my items in a very timely fashion

Date of experience: November 26, 2023
Oregon
1 review
0 helpful votes
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Joyfully Happy
November 25, 2023

User friendly website. Reasonably priced. Fast delivery.

Date of experience: November 24, 2023
New York
1 review
0 helpful votes
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Easy And quick delivery. I recommend this company to everyone. They deliver what they promise.

Date of experience: November 22, 2023