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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Never any worries about getting packages. Everything always on time.
Shopping with this company was great. Fast delivery would do it again anytime.
Everything was great had no problems fast delivery will order again
Great internet service and prices are reasonable. Thank you.
Excellent, always on time. Never had a problem. The packages are always well wrapped. Thank you for a great job well done.
Obsession has been a fav of mine for over 30 years
Easy and fast, perfect,wonderful quality any products I buy here
Very good and very fast but in this web. I love you this web site
Love the prices and variety of majority perfumes but disappointed on smaller size perfumes that you don't have any idea how it smells unless you buy it
You delivered on time and very well acceptable just make it so easy for me to wear this type of cologne. I think that is a very good product. The products were sent on time.
Great. Very easy. I am not a computer expert. It was easy to read order.
Easy to order from this company.
The products are very beautiful and original.
I will order from Perfumes. Com again.
Very satisfied with my purchases.
I received the package in great time. Second time I've ordered.
Every thing went very well and shipping was fast and product was packaged well
I ordered 2nd time in this website for my husband. It's 'CK one'.The quality is same as I expected. I have to wait ling time but the result is perfect.
Ordering was a breeze. Will buy more. Order received quickly and well packaged. Great aroma brings back many memories.
I put one order through the website but I received confirmation of two orders. I got in touch with the Perfume.com to let them know. They still shipped two orders and charged me for both. Now I have to wait until the orders arrive so that I can send one back to them. I have to wait for my refund until they get the product back. Nice timing on their part given that is a month before Christmas. Bottom line, they like to sell in multiples and if you don't buy into it, they will make you. This is one of the websites that take their chances and hope that you keep the product they sent unsolicited. And there they have their multiple sale. BE CAREFUL.
Love it! Easy to do! Better than going to the store and being harassed to me all the other colognes or perfumes.
Easy and affordable and received my items in a very timely fashion
Easy And quick delivery. I recommend this company to everyone. They deliver what they promise.
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

