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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,296
This company responds to reviews on average within 8 days

Instant Feedback

133,276 reviews

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
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1st, 2nd, & 3rd times a Charm
March 24, 2021

Who said the 3rd time was a charm as if the 1st and 2nd were not? True this this is my 3rd time purchasing thru Perfume.com and all three times it's been a flawless and charm filled experience. Thank you for your services. I will always purchase my colognes and perfumes thru You.

Date of experience: February 19, 2021
Arizona
2 reviews
0 helpful votes
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Great price
February 20, 2021

Much better price than the department store. Delivery was quick and received directly to my home.

Date of experience: February 19, 2021
Florida
3 reviews
0 helpful votes
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Fake
March 21, 2021

Both perfumes I ordered after an hour the smell disappeared, they look fake to me

Date of experience: February 19, 2021
Georgia
1 review
0 helpful votes
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Awesome deals!
March 23, 2021
Updated review

I love shopping with Perfume.com. It's convenient and fast.

Date of experience: February 19, 2021

I love shopping with Perfume.com
July 22, 2020
Previous review

I love shopping with Perfume.com. It's convenient and fast.

Date of experience: July 22, 2020
Washington
1 review
0 helpful votes
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Perfume order
February 19, 2021

Ordering was easy, delivery wait was minimal and the product was great! I will order again from your site.

Date of experience: February 19, 2021
New Jersey
2 reviews
0 helpful votes
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Everything was good
February 19, 2021
Updated review

I love your perfume and the prices are great with 20% off

Date of experience: February 19, 2021

I love your perfume and the prices are great with 20%...
February 12, 2021
Previous review

I love your perfume and the prices are great with 20% off

Date of experience: February 11, 2021
Florida
1 review
0 helpful votes
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Awesome!
February 19, 2021

My experience with perfume.com was really good so I highly recommend them.

Date of experience: February 19, 2021
India
17 reviews
9 helpful votes
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Great Perfume Website
February 21, 2021

This website offers a great variety and ranges of perfumes. I had ordered wild stone perfume, the fragrance of this perfume is very pleasant and its fragrance stays for a longer period of time.

Date of experience: February 19, 2021
Florida
1 review
0 helpful votes
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Giving this a chance turned out to be a positive..
February 19, 2021
Updated review

I was disappointed to see the cost of one of my select favorite perfumes, Amarige, shoot up after I had placed it in my cart and was only gone for 2 days.
Another favorite, the one I did purchase was a tad less in cost after researching other sellers. I received it and am very happy with the purchase, product, packaging and delivery.

Date of experience: February 19, 2021

I was disappointed to see the cost of one of my select...
March 13, 2021
Previous review

I was disappointed to see the cost of one of my select favorite perfumes Amarige shoot up after I had placed it in my cart and was only gone for 2 days.

Date of experience: February 11, 2021
Pennsylvania
1 review
0 helpful votes
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Great
February 19, 2021

.

Date of experience: February 19, 2021
NL
1 review
0 helpful votes
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Not delivered in time and not being informed about that
March 21, 2021
Updated review

Order procNot delivered in time and not being informed about that. It would be in 3-5 days. On day 6 I called them and they had no clue why it is delayed. They offered me to cancel the order.

Date of experience: February 19, 2021

Not delivered in time and not being informed about that
March 21, 2021
Previous review

Order procNot delivered in time and not being informed about that. It would be in 3-5 days. On day 6 I called them and they had no clue why it is delayed. They offered me to cancel the order.

Date of experience: February 19, 2021
South Carolina
1 review
0 helpful votes
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Great experience I'll still order from Perfume.com

Date of experience: February 18, 2021
California
1 review
0 helpful votes
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This this perfume smells great I'll be back again.
February 19, 2021
Updated review

I thought the total price was $15 something they changed from 15 something to 21 something.

Date of experience: February 18, 2021

I thought the total price was $15 something they changed...
February 11, 2021
Previous review

I thought the total price was $15 something they changed from 15 something to 21 something.

Date of experience: February 10, 2021
California
1 review
0 helpful votes
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Loving my perfumes!
March 22, 2021
Updated review

Very easy to find the item you looking for with fast delivery. 5 stars

Date of experience: February 18, 2021

Very easy
February 10, 2021
Previous review

Very easy

Date of experience: February 10, 2021
California
1 review
0 helpful votes
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Excellent
February 18, 2021
Updated review

Great prices i will shop with you guys again thank you

Date of experience: February 18, 2021

It was excellent
February 9, 2021
Previous review

It was excellent

Date of experience: February 9, 2021
New Jersey
1 review
0 helpful votes
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No contact shopping, my new normal
February 18, 2021
Updated review

Love being able to get my favorite perfumes easily and at the best price.

Date of experience: February 18, 2021

Love being able to get my favorite perfumes easily...
February 11, 2021
Previous review

Love being able to get my favorite perfumes easily and at the best price.

Date of experience: February 10, 2021
Massachusetts
1 review
0 helpful votes
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Vanderbilt
March 22, 2021
Updated review

I have been looking for the Vanderbilt body lotion for a while. CVS used to carry it but no more & all of our higher end stores in my area have closed & left. (Macy, Sears JCPenney etc) All we have left are Walmart & Target.

Date of experience: February 18, 2021

I have ordered from here before & have had very good...
February 11, 2021
Previous review

I have ordered from here before & have had very good experiences.

Date of experience: February 10, 2021
New York
1 review
0 helpful votes
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Speedy
March 22, 2021
Updated review

Very easy to use quick to ship your items and pleasant service it is very nice to send thank you for your order emails

Date of experience: February 18, 2021

Very easy to use quick to ship your items and pleasant...
February 11, 2021
Previous review

Very easy to use quick to ship your items and pleasant service it is very nice to send thank you for your order emails

Date of experience: February 11, 2021
Illinois
1 review
0 helpful votes
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Perfume.com Product/Delivery Review
February 18, 2021
Updated review

There was a coupon code added that removed itself right before I was about to pay... Luckily I saw it and added it and it still went through, so that was nice.

Date of experience: February 17, 2021

There was a coupon code added that removed itself right...
February 5, 2021
Previous review

There was a coupon code added that removed itself right before I was about to pay... Luckily I saw it and added it and it still went through, so that was nice.

Date of experience: February 4, 2021
New York
1 review
0 helpful votes
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Excelente
February 18, 2021

HOLA TENGO UNA DUDA. ME GUSTARIA SABER SI LOS PERFUMES SON ORIGINALES O SON IMITACION. PORQUE EL BLAC MONT, NO HUELE, IGUAL AL QUE YO COMPRE UN MES ATRAS, CON OTRA CASA. HAY QUE ECHARSE BASTANTE PARA QUE UHELA UN POCO.

Date of experience: February 17, 2021