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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Prices are always reasonable and it seems like I can only find/get my items from them.
Great stuff. Like that I find what I want. Will order again when I'm done with this order.
Shipping and Handling charges seem to be a bit high.
I have compared the Michael kors sexy amber perfume I bought from perfume. Com to the same I e I bought from Macy's and the one I bought from perfume.com seems to an imitation and the one I bought from Macy's is real I don't why you would change so much money for an imitation perfume I used to like this place but now I would not buy from here no more because of this.
Great. It was simple and inexpensive. Very happy to fine this.
My favorite scent, Cashmere Mist, was delivered in just days. Reasonable prices, speedy delivery!
I ordered my perfume on Monday, received it two days later, was very impressed with the timing
It is easy to place orders. Prices are good and I have ordered from Perfumed.com before
I was supposed to have a $5.00 discount from PayPal that has not happened
I was supposed to have a $5.00 discount from PayPal that has not happened
No comment at this time '''''''''''''''''''''''''''''''''''''''''''''
I love my set up of receiving different scents for me to choose if I want a bigger bottle. It helps me decide which ones I like and want to order. So, far I've gotten great scents. I've ordered everyone but 1. I love it. Wasn't to fond of the Cool Water. I'm looking forward to what's next. Thank you for teaming up with afterpay. That really helps with making purchases and not breaking my bag. Lol
Easy to order & received a perfect product. Thank you for making this process easy for those who like to shop at home.
My order was shipped in a timely manner. I had no problems and my over experience was great. I will be ordering again.
Great price. Fast shipping. Would buy again. Completely satisfied with this company and the web site.
Good and it was just what I was looking for. A nice touch to add to my collection.
Great! Good prices... convenient shopping experience
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

