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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+138
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
699
value
3,482
shipping
3,527
quality
8,303
This company responds to reviews on average within 1 day

Instant Feedback

133,322 reviews

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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Awesome Site
May 19, 2021
Updated review

Prices are always reasonable and it seems like I can only find/get my items from them.

Date of experience: May 18, 2021

Prices are always reasonable
May 12, 2021
Previous review

Prices are always reasonable

Date of experience: May 11, 2021
Georgia
1 review
0 helpful votes
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Great
May 19, 2021
Updated review

Great stuff. Like that I find what I want. Will order again when I'm done with this order.

Date of experience: May 18, 2021

Great stuff
December 13, 2020
Previous review

Great stuff.

Date of experience: December 12, 2020
Colorado
1 review
0 helpful votes
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All went well.
May 18, 2021
Updated review

Shipping and Handling charges seem to be a bit high.

Date of experience: May 18, 2021

S&H seems high
May 11, 2021
Previous review

S&H seems high.

Date of experience: May 10, 2021
Pennsylvania
1 review
0 helpful votes
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I have compared the Michael kors sexy amber perfume I bought from perfume. Com to the same I e I bought from Macy's and the one I bought from perfume.com seems to an imitation and the one I bought from Macy's is real I don't why you would change so much money for an imitation perfume I used to like this place but now I would not buy from here no more because of this.

Date of experience: May 18, 2021

Everything is awesome
May 11, 2021
Previous review

Everything is awesome

Date of experience: May 11, 2021
Kansas
1 review
0 helpful votes
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Happy camper.
May 18, 2021
Updated review

Great. It was simple and inexpensive. Very happy to fine this.

Date of experience: May 18, 2021

Great
May 11, 2021
Previous review

Great. It was simple and inexpensive. Very happy to fine this.

Date of experience: May 11, 2021
Kentucky
1 review
0 helpful votes
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Speedy perfume delivery
May 18, 2021

My favorite scent, Cashmere Mist, was delivered in just days. Reasonable prices, speedy delivery!

Date of experience: May 18, 2021
Maryland
1 review
0 helpful votes
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Great
May 18, 2021

I ordered because it was a good price, it came. Great!<

Date of experience: May 18, 2021
New York
1 review
0 helpful votes
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Avid fragrance lover
May 18, 2021

I ordered my perfume on Monday, received it two days later, was very impressed with the timing

Date of experience: May 18, 2021
Nevada
2 reviews
0 helpful votes
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Completely satisfied
May 18, 2021
Updated review

It is easy to place orders. Prices are good and I have ordered from Perfumed.com before

Date of experience: May 18, 2021

It is very easy to place orders
May 13, 2020
Previous review

It is very easy to place orders

Date of experience: May 13, 2020
North Carolina
1 review
0 helpful votes
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Awesome
May 18, 2021
Updated review

I was supposed to have a $5.00 discount from PayPal that has not happened

Date of experience: May 18, 2021

I was supposed to have a $5.00 discount from PayPal...
May 10, 2021
Previous review

I was supposed to have a $5.00 discount from PayPal that has not happened

Date of experience: May 10, 2021
New York
2 reviews
0 helpful votes
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No comment at this time '''''''''''''''''''''''''''''''''''''''''''''

Date of experience: May 18, 2021
Wyoming
1 review
0 helpful votes
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Quick, easy, quality
May 18, 2021

Quick deliver, easy to order, quality product. Thank you!

Date of experience: May 18, 2021
California
2 reviews
1 helpful vote
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Great experience
May 18, 2021

I love my set up of receiving different scents for me to choose if I want a bigger bottle. It helps me decide which ones I like and want to order. So, far I've gotten great scents. I've ordered everyone but 1. I love it. Wasn't to fond of the Cool Water. I'm looking forward to what's next. Thank you for teaming up with afterpay. That really helps with making purchases and not breaking my bag. Lol

Date of experience: May 18, 2021
Rhode Island
2 reviews
0 helpful votes
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The site was very user friendly and the prices were fair. The delivery came in about two days. I was shocked..

Date of experience: May 18, 2021
Colorado
1 review
0 helpful votes
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Perfume experts
May 18, 2021
Updated review

Easy to order & received a perfect product. Thank you for making this process easy for those who like to shop at home.

Date of experience: May 18, 2021

Than You great service
May 9, 2021
Previous review

Than You great service

Date of experience: May 9, 2021
Georgia
1 review
0 helpful votes
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Fast and easy
May 18, 2021

My order was shipped in a timely manner. I had no problems and my over experience was great. I will be ordering again.

Date of experience: May 18, 2021
Illinois
1 review
0 helpful votes
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Lancome
June 17, 2021

I have worn this fragrance for almost 30 years. The product I received smells ver yuh old and rank.

Date of experience: May 18, 2021
Indiana
1 review
0 helpful votes
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Completely satisfied.
May 18, 2021

Great price. Fast shipping. Would buy again. Completely satisfied with this company and the web site.

Date of experience: May 18, 2021
California
1 review
0 helpful votes
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Good and it was just what I was looking for. A nice touch to add to my collection.

Date of experience: May 18, 2021
Ghana
1 review
0 helpful votes
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Timely delivery
May 18, 2021
Updated review

Great! Good prices... convenient shopping experience

Date of experience: May 18, 2021

Great!
October 4, 2019
Previous review

Great! Good prices...

Date of experience: October 3, 2019