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Perfume.com

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+138
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
699
value
3,482
shipping
3,527
quality
8,303
This company responds to reviews on average within 2 days

Instant Feedback

133,323 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Lucky girl
June 20, 2021

I had been looking for clean skin high an low, then my daughter said to try perfume.com. And not only did I find it, I found bigger bottles, the prices are the best I got 2 two oz bottles for 80 dollars. I was paying 45 dollars for a 1oz bottle. Ooh yes this is my store from now on. I recommended this store to everyone.

I'm a very happy customer

Date of experience: June 19, 2021
Oregon
1 review
0 helpful votes
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My order
June 20, 2021
Updated review

The process is so easy and there is a wide range of perfumes.

Date of experience: June 19, 2021

The process is so easy and there is a wide range of...
June 9, 2021
Previous review

The process is so easy and there is a wide range of perfumes.

Date of experience: June 8, 2021
Louisiana
1 review
0 helpful votes
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Satisfied shopper
June 19, 2021

Great overall experience. Value and product availability were great.

Date of experience: June 19, 2021
Missouri
2 reviews
0 helpful votes
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Half empty bottle
July 19, 2021

Received my order box in good shape. 1 bottle, the oscar 1oz had half of it leaked out. Sending pictures as instructed.

Date of experience: June 19, 2021
California
1 review
0 helpful votes
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Purchase was great and prices.
June 19, 2021
Updated review

First time was very good. I plan on ordering for my husband as well.

Date of experience: June 19, 2021

First time is ok
June 11, 2021
Previous review

First time is ok

Date of experience: June 11, 2021
Arizona
1 review
0 helpful votes
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I am happy with this! Will do it again sooner than later for giving as gifts

Date of experience: June 19, 2021

I am happy with this! Will do it again sooner than later...
August 12, 2019
Previous review

I am happy with this! Will do it again sooner than later for giving as gifts

Date of experience: August 11, 2019
California
1 review
0 helpful votes
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It was easy to order, free shipping, lower price than other online companies.

Date of experience: June 19, 2021

I'm hoping for 5 star service at the end, too
June 11, 2021
Previous review

I'm hoping for 5 star service at the end, too.

Date of experience: June 11, 2021
Florida
1 review
0 helpful votes
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It. Was. Very. Good
July 19, 2021

It. Was.A. Very good. And I. Really appreciate. Your. Business. Thanks. For. The perfume

Date of experience: June 19, 2021
Texas
1 review
0 helpful votes
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Honest
June 19, 2021

My experience was excellent because it was timely, professional and the fragrance was accurate.

Date of experience: June 18, 2021
Illinois
1 review
0 helpful votes
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Great Service
June 19, 2021
Updated review

Easy Checkout. No problem with the website. Would shop there again

Date of experience: June 18, 2021

Easy Checkout
June 11, 2021
Previous review

Easy Checkout.

Date of experience: June 11, 2021
Utah
1 review
0 helpful votes
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Product was great... but
July 19, 2021
Updated review

Love the product and the price, but wasn't very happy about the fact that my order was placed on hold due to cardholder verification. My bank doesn't offer that service, I still got my order but I've never had that issue in the past don't know why that happened

Date of experience: June 18, 2021

I'm absolutely impressed with this site
June 11, 2021
Previous review

I'm absolutely impressed with this site. My favorite fragrance's at a discount price and quick delivery

Date of experience: June 11, 2021
New Jersey
1 review
0 helpful votes
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Good service
June 19, 2021
Updated review

Fast, Efficient, and easy. And the product meshes with my other fragrances

Date of experience: June 18, 2021

Fast, Efficient, and easy
May 23, 2021
Previous review

Fast, Efficient, and easy

Date of experience: May 22, 2021
Kentucky
1 review
0 helpful votes
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Care Coordinator
June 19, 2021

My experience was comfortable and I enjoyed viewing the website.

Date of experience: June 18, 2021
Ohio
1 review
0 helpful votes
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First order from perfume.com
June 18, 2021
Updated review

Order arrived earlier than expected and carefully packaged. I was very happy with my purchase.

Date of experience: June 18, 2021

First order from perfume.com
June 16, 2021
Previous review

Order arrived earlier than expected and carefully packaged. I was very happy with my purchase.

Date of experience: June 15, 2021

Easy to navigate site, products arrive quickly
June 8, 2021
Previous review

Easy to navigate site, products arrive quickly.

Date of experience: June 8, 2021
New York
1 review
0 helpful votes
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So fast!
June 18, 2021
Updated review

I placed my order on a Friday night and by Monday afternoon, I had the perfume in my hands. I was so shocked by how quickly it arrived!

Date of experience: June 18, 2021

Easy and simple!
June 11, 2021
Previous review

Easy and simple!

Date of experience: June 11, 2021
New York
2 reviews
0 helpful votes
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My shopping experience was great!
June 18, 2021

My shopping experience was great! I will look forward to shopping there again. They have a lot of choices!

Date of experience: June 18, 2021
Florida
1 review
0 helpful votes
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Organza indecence
June 18, 2021

Very quick with the delivery of my order and the follow up is incredible

Date of experience: June 18, 2021
Michigan
1 review
0 helpful votes
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Prompt and correct
June 18, 2021
Updated review

Enjoyable clear and direct web site prompt and exact

Date of experience: June 18, 2021

Prompt and correct
June 18, 2021
Previous review

Enjoyable clear and direct web site prompt and exact

Date of experience: June 18, 2021

Helpful and clear
August 12, 2020
Previous review

Helpful and clear

Date of experience: August 12, 2020
Massachusetts
1 review
0 helpful votes
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Would use again
June 18, 2021
Updated review

Easy enough to use the site and was very happy with pst purchases.

Date of experience: June 18, 2021

Easy enough :)
June 11, 2021
Previous review

Easy enough :)

Date of experience: June 11, 2021
Illinois
1 review
0 helpful votes
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My opinion
June 18, 2021

I think perfume. Com has great products at very reasonable prices! Thank you

Date of experience: June 18, 2021