Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I had a good experience with the company but I thought I was going to get regular size bottles of perfume
Very reasonable prices. Easy checkout. Delivery was quick out the door.
Placed order on internet, confirmed and received very promptly. Computer
Best service and fast shipping. Will order again and again. Thanks perfume.com for very fast service.
Everything was great for the most part, but the search function failed for one of my searches from the cart page (Kenneth Cole Blue), all others worked fine.
Got my products, everything was great. Thanks.
Everything was great for the most part, but the search function failed for one of my searches from the cart page (Kenneth Cole Blue), all others worked fine. Thanks.
You're selection of fragrances can't be beat! I bought an "old favorite" and just knew you would have it and you did!
Thank you for a wonderful onliine experience!
You always have the perfumes I want. I've never had to look elsewhere!
Easy peasy website,,, 20% off first time orders,,, prompt delivery you can track. Cannot ask for anything more! Thank you for being a legit website with so many scammers out there!
Great site, many options, easy checkout! All my products were packaged neatly with no damages. The experience was quick and easy. Love they have many different options to choose from and affordable!
Fast and efficient ordering and delivery of the exact order placed! Love this company!
Thanks for having what I needed. All I could find elsewhere was the small bottles.
Very good, thank-you. There is a very good selection. Delivery was quick. Package was well wrapped.
Great sales price and big verity of items thanks so much!
I would have given a 5 star but it only allows up to 4.
Original scent excellent! Thank you for the fast delivery.
Great for gifts and fantastic selection of fragrances of top brands even able to get some that you cannot get on the high street
Good customer service, 5 stars
( my phone wouldnt allow me to highlight the 5th star)
My order came in a timely manner and I am absolutely thrilled! I will definitely order from you guys again!
I love it, the prices are great and I receive my orders in a timely manner.
Love this site is great I love the deals I'm satisfied
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

