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PerfectMemorials Reviews Summary
PerfectMemorials has a rating of 3.5 stars from 482 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PerfectMemorials most frequently mention customer service, funeral home and timely manner. PerfectMemorials ranks 3rd among Funeral sites.
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Thank you for helping me over the phone, I received my necklace fast. I know if I need another piece I will surly use Perfect memorials again. Thank you and God bless you all Adel Barr
I placed my order, and received a call to verify my needs from my comment section. It was nice to have this customer support. I received my order within 5 days and it was perfect! Thank you
Great item and fast shipping. Easy to order from company. Highly recommended! Will definitely use again.
I needed three new urns that matched asap and comparing sites online with prices I settled on PerfectMemorials
And I'm so grateful that I did. They have wonderful choices at wonderful prices... the delivery was quick and the
Engraving was just splendid. An easy way to finish up a difficult task, thanks to PerfectMemorials.com.
Liz Adams
Auburn, WA.
My husband love his product. But I was very disappointed with mine. It was my first time order this kind of thing and I was really unhappy with it in the end. The only reason I bough his was because it was in our price range.
My family had a rough time with the passing of our beloved Lolita... I ordered a custom urn as her final resting place. I couldn't have asked for anything better in regards to quality, price and expediency. It was better than I imagined, spelling was perfect, considering it was in Spanish. They shipped the next day even though I didn't pay for the expedited shipping. It was a small kindness that was truly appreciated. I'm thankful to this company in our time of need. Would highly recommend.
We loved this Urn that we selected for our precious little family member. It was perfectly packaged, the instructions were ver clear in what you have to do. The engraving of the pace was exceptional. And it got here on time. Will definitely order from this company again. Great job, and great products.
This is my 3rd time I ordering keepsake urns they are always more beautiful than the picture. Shipping is prompt prices are very affordable. I will always purchase from perfect memorial
I got this for my daddy who had a big love for hunting it was perfect and it got so many compliments thank y'all so much for the fast and perfect work
The box was beautiful and I felt honors my father and who he was. The engraving came out perfectly, print was large and lettering was clear. The funeral home was very impressed with the large size. I am so very pleased with the purchase.
Got it in a timely manner. The engraving on it was beautiful. I would recommend this company to purchase a quality product.
Great quality craftsmanship, product, customer service, & delivery! Seemlessly smooth process from the beginning to the end! Thank you, Perfect Memorials, for making this a simple & smooth process during such a difficult time for me! Blessings!
The plaque was beautiful and it arrived promptly, within three days of placing the order. I was impressed because usually personalized orders usually take longer.
The family loved it.
Absolutely gorgeous piece, easy to fill, and easy to seal. My only issue was that it arrived sealed so tightly, I almost stripped the screw trying to get it open. Otherwise, I'm absolutely thrilled with it and with the speed at which it arrived. Thank you Perfect Memorials!
Received my large butterfly urn for my wife and found it to have several chips and scratches, call customer service and got a pleasant young man who said he would get another urn out to me right away. In a few days there was the replacement urn in perfect condition. I was very pleased with their service and I'm sure my late wife would be too. Great service!
They sent me someone else's urn for their loved one recently passed. And promised me a 2 day replacement that never arrived and all they said to me was to contact FedEx. The nerve of a customer care rep and to make me inconvenienced for a careless mistake on their part. I do not recommend using this company. You might end up with the wrong product and your loved one still not resting peacefully.
Thank you for your order and feedback. We are very sorry for the inconvenience in this matter. We entirely agree that the mix-up in products you received with your order is unacceptable and we take full responsibility for that error. It is never our intention to cause frustration for any of the families we serve. A new urn was engraved and shipped out to you right away when you called with two-day FedEx delivery. We received a call from you at 5:30pm the day the delivery was set to be made, yesterday, and you mentioned that you were needing to leave the business you were at and the urn had not arrived. Unfortunately, FedEx does not provide small time windows or options for us to select for when a delivery will be made, it is until 8pm local time on any given day. The driver attempted delivery at 6:30PM on 12/19, however as mentioned, the business was closed. The package is on the delivery truck for delivery again today. As it was, the package may be delivered up until 8pm local time this evening. In most cases, you may be able to contact FedEx to get a time window for delivery but due to the holiday season they are not guaranteeing any time windows. We do sincerely apologize for the problems and frustration this has caused and recognize this to be a undesirable process. We have issued a full refund on your order to the payment method used for the purchase. We do hope that the driver will be able to deliver the package to the provided delivery address today so you may receive your memorial. If you should have any other questions or concerns, please do not hesitate to contact us. Thank you.
Ordered 2 cremation pendants. They came in under a week. One was accidentally engraved wrong, and when I contacted them to let them know, they corrected the problem within an hour, the correct one was sent out next day, and again I received it a few days later. Zero hassle, excellent customer service, and actually really nice pendants!
Beautiful weeping angel urn arrived fast and in beautiful condition. Customer service is exceptional. Great quality for amazing prices.
Ghetto ignorant staff that have absolutely no empathy or decency to address mistakes this company created. Shame on you rachety messy stunads!
Thank you for your order and feedback. We are very sorry to hear of the frustration you feel with your order. In reviewing your order notes, it appears there was some confusion on the delivery of the package at the crematory indicated on your order. After investigation with FedEx and the crematory themselves, the package was delivered to the correct address, however, was received and signed for by someone at a printing company housed in the same delivery address. The crematory contacted us back after we spoke to them and FedEx on several calls to confirm the urn was in hand and safe. Once the package is shipped from our warehouse, the delivery is completed by FedEx and we must rely on their resources and local contacts (the crematory) to resolve any delivery problems. It is and was our intention to ensure this was addressed as quickly as the process allowed and we are pleased to hear that the crematory was able to find the package at their sister tenants location. We are again very sorry for the frustration and confusion in this matter. If you should have any further questions or concerns, please do let us know. Thank you.
From the business
Since 2001 families have chosen Perfect Memorials for their unique memorial products. Now we have the largest online selection and are most trusted online.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your order and feedback, Michelle. Per our private conversation, it is our intention to ensure that all customers are ultimately happy with their purchase. As we discussed, we have agreed to send you a replacement of a different item you selected from our website you find suitable for your needs. The replacement will ship out today and the tracking information will be emailed to you as soon as it does. If you should have any other questions or concerns, please let us know - we're happy to help. Thank you.