PepBoysReviews 209

My son took my car in for an oil change. Twenty minutes after he left the store he called me and said it was running a good bit warmer than normal. When it cooled off enough that we could check it, any water that we put in it ran straight through and out the bottom right at to the oil pan. My son called this morning to tell them about it and they told him that they didn't touch the cooling and that it would be a charge to check it. When I called I tried to explain to the assistant service manager, James, that less then twenty minutes after leaving his care a car that was fine will now no longer hold water. His response was, "I don't understand why your making this such a big deal." The care will not hold water and is leaking less than six inches from the oil pan, where they worked. So one of two things: either they damaged the car and sent it out knowingly or they still knowingly sent out the car with a water leak because of the leaks location. That is a big deal. We are having it towed back now just to see if PepBoys is going to make it right or not. But for the moment, I'm giving one star because I can't go any lower.

Update: I was contacted by customer care after leaving a review and told that I would be contacted by upper management. That never happened. When they reached out again I was told that it would be escalated to regional and I would be contacted with 48 hours. That never happened. I can only determine from this that Pep Boys does not stand behind any issue they create or have any concern for their customers property or well being. Thank God it wasn't brakes! I will never trust them again.

Called before I went in and was told they had the four tires I was looking for "IN STOCK" and it turns out they only had 3, which they did not bother to tell me, while they were performing an oil change and removing tires from my vehicle the store manager had gone to another location to pick up the 4th tire needed and only after he had gotten back did the mechanic, not the manager, notice he had picked up the wrong tire! Was told since I had to wait or come back later while they went to get the correct tire that I would get the oil change for free for my trouble. After waiting for and hour the tire finally shows up and they put on. While checking out I am told the oil change would have on been free if I had gone and come back "not what I was told"! After paying I go out to get into my car and notice all kinds of residue on my rims, the stuff they use when putting tires on the rims, they didn't bother cleaning off after installing, the guy from behind the counter came out with a rag and did a cursory wipe and still looked like you know what! Said the heck with it and left. I will just do it myself! As the saying goes, if you want it done right do it yourself! Will never go back to Pep Boys again...

Pep Boys Sterling Height MI My car needed rear shocks so i went to there website and they quoted 99.00 for 2 shocks and 34.00 to install. So I made an appointment. Once I got there the price changed to 99.00 for one shock but I printed a copy of there quote from there website. They agreed to give me the 2 shocks for 99.00 but charged me 100.00 for labor. I will never return to Pep Boys Do a google review search I am not alone. Bad Company

PepBoys, Smyrna, GA, is a relatively new location, (originally a Just Brakes site) but it has quickly become my favorite go to auto shop in the city. Apart from the all around great customer service from store manager to the mechanics and experts who actually worked on my cars, I have found them to be super helpful, honest, polite and dependable. Not only did they honor my 7-year old Just Brakes contract with a flawless brake job, the Boys also helpful me out ever so kindly and pleasantly with some extra little interior repairs on my car for no extra charge! It is great to have this dependable and fair minded store in my neighborhood!

Place an order online to pick up at the Austell Road Austell, GA location. Went to pick up at the store and the manager tells me it was back ordered. I tried showing him an email I got from Pep Boys that it was ready for pick up. He walked off and wouldn't help me anymore. I had to get another employee to help me. He found my package there at the counter. This manager was no help at all at this store.
I filed a complaint with Pep Boys about it and they had the store manager to call me to fix it. I couldn't believe they had the person that I had the problem with to call me. It's been two weeks now and haven't heard from him or Pep Boys. This company doesn't care about it's customers at all. All they seem to care about is that you buy from them. They have gotten the last of my business. There's to many good auto parts stores out there that will treat the customer nice.

Took the car in for a check engine light. Found I needed a part that they did not have in stock. The car is used by my daughter who needed to go back to college and couldn't wait for the part. I was told to call the next time she is back and they would take care if it than. I called to get the part ordered and was told I called too early and I should call back the next week. Called again and told still too early and they hung up on me. Called again and was promised it would 've there for the one day window we had to work with. No part and no call. Went to the dealership and found out the parts they wanted to install did not exist in my car. They are liars and cheats and will never get my business again. Pompano Beach, Fl

Brought my kia soul in for an oil change. Got a bad vibe from the lady handling the service just rude right off the bat. Placed my car in the service lane and waited, lady busts in and says car won't start and she would check my electrical system for 15 bucks! Wouldn't offer a jump to get my car out of the way just left me there, luckly I had my own jumper because I've had the problem before. It's the battery that's the problem. I told her that but since I wouldn't spend the 15 bucks needlessly she left me stranded, what a JACKASS.

Letter to Pep Boys...

Once upon a time I vowed to never use Pep Boys services again.
Hendersonville, TN., had some work done including the replacement of a broken wheel stud.
2 months down the road I have to pull said tire. Remove hub cap... BROKEN STUD IS STILL BROKEN... though I paid to have it repaired. When I confronted the PB rep (who, in all fairness, DID, refund my money), he just grunted at me.

Nonetheless, moving on to 2015, I need tires. Quickly and as inexpensively as possible. PB in PCB, FL., provide me with an excellent deal and service.

Dacula, GA.

I have visited the PB at this location several times now with VERY mixed results, some of which have been posted elsewhere.
The last couple of visits have been for brakework (brakes work but squeal like a pig), and an oil change.
This last visit requires a little more explanation...
Took a coupon for a $29 oil change over. Bill is for $60! What?!
Ca-ching... ca-ching goes the calculator... $40 now (or some such)... WTH?!
Ca-ching... ca-ching goes the calculator... $31+ now... OK... so now we are really at coupon price. Geez.
On the way home I notice truck now pulls to the left. Still not sure what that's all about.
Get home, check oul, 1 quart low. Geez. Really?
Monday, April 3,2017, I get up early to jake appointment at this same PB. Need rotation, balance, fix squealing brakes, and, why is my vehicle pulling to the left?
Appointment is for 12pm, Monday, April 3,2017. Cool!
I get there at 11:50 am. At 12:05 pm I am told, "It's going to be at least 1 1/2 hours before service".
"Why did I bother to make an appointment", I asked "Janice", the PB rep?
She just grunted at me.
Rather than be uncivilized, I just went away.

I'm not sure exactly what to say. I'm certain that in the large scheme of Pep Boys business method, my few paltry dollars spent there, as much as my opinion here, is meaningless.
In return, I no longer trust Pep Boys and I damn sure would NEVER recommend them to anyone else.

Thank you.

Bad service never coming to any of your store again, i came in to buy some new tires never bought any tires before i am new to this well the guy just gave so many choices and advice on what i should get so well hes a professional so i just listened to him, and got what he recommended me to get, left with the new tires put on. After just 2 weeks of driving the front wheel and back wheel came off on the high way i got a big major ticket for that almost cost an accident, came back here and said that i should consider on buying new screws when the police said the screws must have been loose. When actually it should've been tight

If you are looking for great site where you can get all the information about technical service and car parts - PepBoys is definitely will be your number one pick
Great experts, great promotions and sales and great felling whatsoever.
It has only one flow in my opinion - the site design is atrocious

You can easily find your desired automobile with 2-3 clicks

I want to report the terrible service I received at your store at 2524 N Scottsdale Rd, Scottsdale, AZ *******

I am a long time customer, been to this store many times for parts and have had 2 of my cars repaired there.

Worst experience ever. Went in yesterday, Brandon, the manager, told me they would not have time till today at 4.

Went back today, Gayle, tells me they are too busy.
There was no, i am sorry, no i can fit you in tomorrow, nothing, just we are too busy.

Asked for the manager, got Brandon. He tells me, his guy is out for lunch (@4pm) and i should stand around next to the cash register till this fellow returns.

Never got a single apology. Totally rude behavior, i guess they have too many customer.

I can help, i will never go back again.

This is definitely the place i recommend, that is, if you want to be treated with terrible customer service. Not cheap, not fast, but very rude

The site is easy to use. Shortly after placing the order a costumer service rep called me stating there were problems with my card and that my order was placed on hold. She asked if she could go over all my information and make sure everything had been typed correctly. I was able to get it all corrected and my order was shipped out that day and was recieved the next day! I was so excited to have my tire put on and car going! If they had not taken the time to call it would have been a day before checking my email and realizing there was a problem with my order!