PDA Plaza

Never ships products on time, instead constantly pushing back ETA. BLATANT LIES ON SHIPPING TIMES, pretending they are 'closed' on certain days (as if that has any effect on importing a phone)

Everything was fine until I returned the phone. PDA Plaza received the device back over a month ago and I have still not been refunded.

They have the phone.
They have my money.
And now they have gone completely silent.

As someone with a professional background in business and film, I am very familiar with contracts, timelines, and consumer obligations. This is not a "delay" — this is unacceptable and unethical business practice. Returns and refunds are basic retail standards, not optional favors.

The lack of communication is especially concerning. Ignoring customers after receiving returned merchandise raises serious questions about how this company operates once a sale is complete.

If you are not 100% certain you'll keep the phone, do not purchase from PDA Plaza. Based on my experience, getting your money back may turn into weeks of chasing, stress, and silence.

I am posting this publicly in hopes PDA Plaza finally responds and resolves this matter. Until they do, I strongly recommend taking your business elsewhere.

Over a month to receive a product! Absolutely nonsense. Buyer be aware…you will be better off buying from anywhere else.

Same complain as most others. I ordered a phone on deal, paid through etransfer, expecting to receive in 15-25 work days. After this time passed and upon enquiring by email, they (Howard) responded that manufacturer is not sending this model, and they offered to ship a lower priced variant, which I declined. I waited for another week, but they never updated. Then I asked if a lesser memory variant was available for shipping and they said yes and I took that offer with an agreement of refund of price difference. After few days upon asking for update they said they will ship a different color than what I asked for. At this point I sensed something fishy so decided to cancel order. They agreed to refund within 5 days. After this time passed and upon my following up, they gave an excuse that their interac limit reached so they would refund following month, after few days. Again after following up they kept pushing out the refund date. It's over 2 months and till date there's no refund and I'm having to resort to posting this complaint, lest they resolve this conflict. I'm not letting go of my money so easily.

They're never elaborate in their communication and leave things ambiguous. They have a standard template of response which makes it sound nice, but its useless. They never keep their words on shipping or refund days. Always have some lame excuses. Quite a torturous and frustrating experience. This company makes money by lending other people's money, earning interest. Hence they delay as long as possible. Call it scamming, stealing, money laundering. Wonder how they're still not arrested by the law enforcement.

I wish I didn't have to come on here to provide my input but this is getting far out of hand.

Here's what happened:

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I made a purchase of the Xperia 1 V on May 15th, 2023.

I cancelled an order before it was shipped on May 30th, 2023. They replied promptly the same day saying that they have cancelled the purchase and will refund me within 15 business days.

I followed up with them on June 20th, 2023 because I didn't received my refund yet. They replied promptly saying my refund will be process that week Friday.

I followed up with them on June 29th, 2023 because I didn't receive my refund yet. They replied the next day saying their interac has a monthly limit and they will process my refund the first Tuesday next month.

I followed up with them on July 10th, 2023 because I didn't receive my refund yet. They replied the same day saying it'll be in my PayPal account tomorrow.

I followed up with them on July 14th, 2023 because I didn't receive my refund yet. No response.

I followed up with them on July 17th, 2023. They responded saying it'll be done tomorrow morning ASAP.

I followed up with them on July 28th, 2023 because I didn't receive my refund yet. They responded to me same day saying it'll be processed tonight.

I followed up with them on August 8th, 2023 because I didn't receive my refund yet. They said it'll be processed tomorrow.

I followed up with them on Sept. 4th, 2023 because I didn't receive my refund yet. I got a response on Sept. 5th, 2023 saying it'll be processed tomorrow.

I followed up with them on Sept. 7th, 2023 because I didn't receive my refund yet. They said it'll be manually done on the weekends.

I followed up with them on Sept. 15th, 2023 because I didn't receive my refund yet. They said they'll check next week.

I followed up with them on Sept. 22nd. No response.

I followed up with them on Oct. 2nd. No response.

I followed up with them on Oct. 6th. They said it'll be processed tonight.

I followed up with them on Oct. 20th. No response.

As of late November, I've gotten no response while I've been emailing them through their "Contact Us" page and their other email they use to respond to me... when they did respond. I've also had my girlfriend email them and she got a response the next day while I'm trying to call them and email them but I hear nothing.
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I've also tried calling them a few times. I got a hold of them once or twice but they couldn't do anything other than say that they will talk to their team about this issue. Getting a hold of them has been ridiculously difficult. At one point, I called them nearly every hour during a work day and always got an automated message. Maybe I have bad luck getting a hold of their line. Maybe their line is always busy and this is a non issue. Maybe I'm blacklisted but I've gotten tired of trying to get a hold of them through their phone line.

It's now been nearly half a year since I've been waiting for my refund and more than a month since my last email to them and got no response.

I don't know what to do anymore. It really feels like I'm put at the very bottom of the list and they are just holding my money. If I received the phone and they are waiting to get the phone back before issuing the refund, that's understandable. The issue here is that I cancelled my order before it was even shipped and I still haven't gotten my refund.

I see PDAPlaza responding to some negative reviews so hopefully they see this and actually work with me to address this instead of saying "It'll be processed tomorrow" or "You'll get your refund soon".

I want my refund ASAP or else I'll have to take legal action. This is really unacceptable that I have to write a scathing review in HOPES that I get a response from them because I definitely am not getting any proactive updates from them through email or phone.

It pains me to give them a negative review because other than this situation, every other time I've interacted with them has been great. I've even returned a phone back to them and they provided me a refund quickly so I don't know what is happening here.

PDA Plaza never refunded my order which was cancelled. I have now to go through PayPal to dispute the charges. What a hassel and buyers be aware.

The company started well but all of a sudden went down south on customer service delivery. I placed order for two phones, and paid full amount. One was delivered after a slight delay while the other was unavailable for delivery. The company promised to send my second phone once they received stock. It is more than 3 years now. Initially, i got a response of apologies from Alex, Constantine and Milan at different occasions with a promise to send my second phone ASAP. Till date, I have written several mails to their email addresses but no response. Also, I have called several times but no one responded to my calls. I am becoming to suspect the company as a scam. This is an unpleasant experience with PDA PLAZA and have vowed not to recommend any customer to them.
I do not run people or their business down but believe in fair treatment to customers. I am waiting for them to respond to my last email of Jan 7,2024 on when my second phone will be delivered before i report them to the office of consumer affairs, Canada and other Social Media Handles to help me on this case.

I have not received a refund that was supposed to be processed over a month ago. I asked for a refund on December 11th. Marc Andre agreed it would be processed. It is now January 9th and they have been ignoring my emails and not responding. Reason for the refund was a cancellation on a iPhone 15 pro that took forever to ship. It was never shipped. I still have not received my refund.

I recently ordered a phone from pdaplaza, I was going to order from swiftronics but pdaplaza had a sale on. About a week later I get an email saying my order was cancelled because of an issue with the credit company that was offered to defer the payment, ok that sucks but nothing the shop could have done I thought, so they offered me the same discount and I ordered again. 15 to 25 days shipping they said which I find horrible but ok. 30 days later and my phone is still not even shipped and when I email them again to ask about it, I find the order cancelled again. I don't get it and it's frustrating being belief. The same day I dday forget it and order the same phone from swiftronics and got it THE NEXT DAY. This after struggling with pdaplaza for almost2 months. The only reason for the 1 star was that they were fairly responsive with answering my questions but I will not be using pdaplaza again.

Update: the response from pdaplaza below makes it seem like my phone was ready to be shipped 5 days late (I have no idea if that is true or not) but all I had to do was order a 3rd time... Really? 3 orders for the same device? Is that really what you expect a customer to do? Also the first order did not go through because of the 3rd party credit company, which I understand was not the fault of pdaplaza, but with the 2nd order it was full payment with my credit card so it could not be my fault since I was able to pay swiftronics the next day without issue with the same card. Also I find the sarcastic comment about paying more at swiftronics hilarious. Let me tell you I would rather pay more and actually get my device than pay less and get absolutely nothing but a headache.

Ill keep it short. Got a global phone, shipping took 35 days to arrive (and cost shipping lol). Phone was great, later found the phone much cheaper on other sites, oh well already have the phone. I had an issue with the screen, the film under the screen damaged, and contacted them probably 25 different times. All to be replied back to anywhere from 2 - 9 days each reply. Also asked me to repeat the issues i had every other email, wasting my time and trying to ignore my issue and not deal with me. Horrible service, pathetic. Finally they would agree to help fix my screen under the phones actual warranty, and wanted me to ship the damn phone to china! Shipped, took 2 months with out a phone, only to be returned with absolutely nothing fixed. I was gonna buy a replacement (with no discount or compensation) from there until i found the same phone $300 cheaper elsewhere (wirelessplace - with free 2 day shipping). Not professional. Any negative review you will see instead of owning up as a company they actually argue on the internet with disgruntled customers, as if 15 year olds are running this business.

I ordered a Huawei phone on July 1st. No shipment as of Aug 29th. Then I decided to cancel the order. They said the refund would be processed in 5 days. After couple of conversation and emails, I have also opened a Paypal dispute. Sep 11th. They cancelled my order and the refund is on the way via Paypal.

Just wanted to give people a heads up. I've yet to receive my order after the second attempt of purchase. First time fell through due to some error through PayPal. The item in question is a Xiaomi 13 Ultra, purchased on July 3. It wasn't until the 25th day when I decided to reach out and ask for a status update. They had cancelled my order and apologized for it. They were not sure what happened but they said they would honor my previous purchase date and original purchase price if I repurchased the phone again within a couple of days. Which I did, that night after some misunderstandings through email on my end. Marc-Andre was cordial and prompt in his messages, even as far as sending me a message outside of their normal operating hours. Something I appreciated of course. Not necessary of course since everyone is entitled to their time after work. But that's beside the point of all this. Above and beyond in my initial dealings and for this minor error. The repurchase date was August 4.

I noticed that I was not charged on my PayPal and was curious about an update status to the order, so I messaged again on Aug 17. I was not sure of whether my order was processed or even what the whole process itself entailed. So I asked for some details again via email to hopefully receive more information than "we expect to receive and ship your order next week". I did receive a message again from Marc-Andre. Cordial and prompt as usual. An apology for the delay and then gets a little more specific saying it would be coming on Wednesday the next week. I did see that they charge my credit card through PayPal on the 20th, but Wednesday comes and goes with no update from their end. The next time I send another email asking for an update status they say they should be shipping it out on monday the 28 and I would receive the device on the 29. I'm a little more worried and slightly frustrated by this point. I'm generally a patient person, but at this point it's reaching a second span of the 15-25 day delivery time from my second attempt of this purchase. I sent an email relaying my concern, which may have been a little more forward than I normally get, on Tuesday since I did not receive an email regarding the tracking number, indication of shipment, or any indication of a tertiary delay to my second attempt at this order. My concern as a customer is in regards to the lack of detailed information regarding the status of my order and the failure of proactive notification of the delays and cause for delays in shipment. I am still currently waiting for my order to come through. It may seem off at this point but it seems my best option was to put up a notice of this stature in order to be recognized for more details. I have not received an email from Marc-Andre or PDAplaza in regards to this as of yet, as it has only been a couple of days. However, I hope to receive some form of email with an understanding of this situation. As I've said I'm not sure how the process for procurement of these devices go, but I would like to see this story come to a happy ending with the fulfillment of the order and a lesson learned for future growth.

I purchased a phone from them on july 3

after nearly 50 days they want to refund my money and it takes another 7 days to give back the money.

These people are just plain theifs

DO NOT BUT ANYTHING FROM THEM

REPEAT DO NOT BUY ANYTHING FROM THEM.

Although I have yet to receive my order as I just placed it today, their customer service has so far been stellar and Marc-Andre has been extremely helpful in resolving issues around a personal request in my order.

I rarely review businesses but I'm writing this review because I strongly believe in supporting a Canadian business over purchasing items from an overseas distributor or supplier, or Amazon. As such, I want to provide some counterweight to the negative reviews on this site.

If this review is still up, that means I received the order smoothly and also received a refund for over-payment in a timely manner.

Despite the many negative reviews, I took the plunge with these guys, especially because I never saw a review where they sold fake stuff and were a thief. The other reason was they have sezzle(weekly payments).I think I got lucky. I placed the order on 16th July. Received it on the 3rtd August. I did select the priority shipment which was $10 more?. Anyway I couldn't believe it. I was expecting it to be late by at least 2 more weeks according to reviews. The product itself is in pristine condition, I knocked of a star because the phone box was slightly worn around the edges, most likely because of poor packaging?.
Anyway thanks pda!

I've just ordered a Rog 7 ultimate and can't believe how well priced it was. The competitor is absolute gouging for the model selling it for up to TWICE AS MUCH!
I've picked up a Nubia Red Magic 6, Rog 5, Huawei P90 and a Huawei P60 back in the day. The shipping has been flawless every time. I was unlucky with the Rog 5 and got a lemon with a known camera glitch - they took it back and refunded me, no questions asked. 10/10 will not buy a phone anywhere else online!

I am writing this review to express my profound disappointment and dissatisfaction with the customer service and inadequate solutions provided by PDAPlaza Canada regarding my recent order. Despite multiple attempts to address the issue of a delayed shipment, both Milan and Marc-Andre from your customer service team have consistently ignored my concerns and offered subpar resolutions that fail to address the problem at hand.

To begin with, I initially contacted PDAPlaza Canada to inquire about the estimated delivery date for my order. Despite explicitly expressing my dissatisfaction with the extended delay, both Milan and Marc-Andre chose to completely disregard my concerns and instead replied with generic responses, stating that my shipment would be sent out on a particular day. This dismissive approach not only reflects a lack of empathy towards the inconvenience caused but also demonstrates a lack of commitment to resolving customer issues effectively.

Furthermore, despite my repeated attempts to communicate the need for compensation due to the significant delay in my shipment, both Milan and Marc-Andre failed to acknowledge this request. Rather than addressing the issue of compensation for the inconvenience caused, they simply reiterated the expected shipping date without any mention of appropriate compensation or alternatives to rectify the situation.

The complete disregard for my concerns, coupled with the inadequate responses received, has left me deeply dissatisfied with my experience with PDAPlaza Canada. As a customer, I expect a certain level of professionalism, empathy, and a genuine commitment to addressing and resolving issues. Regrettably, this was entirely absent in my interactions with your customer service team.

Based on my experience, I strongly advise potential shoppers to reconsider purchasing from PDAPlaza Canada. Here are a few reasons why:

1. Poor customer service: The lack of responsiveness and disregard for customer concerns displayed by Milan and Marc-Andre raises serious doubts about the level of customer service provided by PDAPlaza Canada.

2. Inadequate solutions: Despite raising valid concerns about delayed shipments, the customer service team failed to provide satisfactory solutions or compensation, reflecting a lack of accountability and commitment to customer satisfaction.

3. Ignored requests for compensation: Milan and Marc-Andre consistently ignored my requests for compensation, demonstrating a lack of understanding and willingness to address the inconvenience caused by the delay.

4. Unprofessionalism: The dismissive and generic responses received from Milan and Marc-Andre further highlight a lack of professionalism and a failure to meet customer expectations.

5. Excessive product fulfillment time: In addition to the delayed shipment, I would like to highlight the issue of excessively long product fulfillment time. Despite the initial estimate indicating a one-month fulfillment period, my order took two months without any clear explanation or updates from PDAPlaza Canada. This extended waiting period not only showcases a lack of efficiency in their order processing but also demonstrates a disregard for customer expectations and satisfaction. Shoppers should be wary of such significant delays in product fulfillment when considering purchasing from PDAPlaza Canada, as it may greatly disrupt their plans and lead to frustration.

In light of these factors, I strongly urge potential shoppers to explore alternative options and consider companies that prioritize customer satisfaction and offer a higher standard of customer service.

Salina

I am very happy to have made the decision to buy on this site, excellent communication, and the product is perfect, I bought a cell phone and it arrived in a timely manner, a 100% recommended page.
5 stars perfectly

PDAPlaza was great! Offering the exact phone I wanted at a price that I couldn't find better anywhere else! Shipping was a bit slow (over a month) but, when I learned that they get their phones directly from the factories, and then I considered that it was also the busy holiday season, the shipping time made sense. I got my phone, exactly as ordered, and I love it! Highly recommended.