PDA Plaza

I ordered a Xiaomi from PDA plaza and I initially thought I made a mistake since it took a while but like everyone else said, when they do finally get the product to ship it's smooth sailing.

I would prefer that they not use an app that requires you to download if you want to see the shipping but that's not a deal breaker.

Adding a phone case bundle would be a smart choice but that's just a suggestion:)

Overall, the price was fair, the product arrived in perfect condition and the shipping time was reasonable providing the pandemic's interference

I ordered and purchased an iPhone on Feb 2,2020. After a lot of back and forth emails, Alex stated that they could not fulfill my order and would issue me a refund by June 24,2020.

On June 24, he stated that it was a holiday and that he would refund me right away on June 25th. It is now June 26th and I have received NO refund for the product.

I would have expected that if a company keeps your money for 5 months, the least they could do is refund you the full amount if you did not receive their product. Very disappointed in their business model. Will update IF I receive a refund from this company.

On April 22,2020 I purchased an Iphone XR 64GB A1984 for a total of $698.24 from PDAPlaza Canada,
On May 16,2020, PDA Plaza charged my credit card for $698.24

On May 21, I emailed PDA Plaza about the order and when it would be shipped. They replied it would be shipped by the end of the month. I emailed them back that day about the 15 to 25 day shipping policy. They replied it would be shipped by May 27.
On May 27, I emailed PDA Plaza about the status of the order. They replied, "Thank you for your purchase. We expect to receive and ship your order Monday. I apologize for the delay."
On June 1, I emailed PDA Plaza about a complete refund since I did not receive an email confirming the product was shipped by June 1. They replied, "Thank you for your purchase. I apologize for the delay. No problem, I contacted my account manager. The refund will happen within 72 hours,"
It is now June 6 and I still have not been notified that the refund has been sent.

BUYER BEWARE, unless you have the patience of a saint and can tolerate a longer wait then what they advertise, 15 to 25 days, then buy elsewhere! Unfortunately I do not have that much patience. They have collected my money and now will take as much time as they do to ship a phone to refund my money!

I have now contacted paypal. PDA Plaza has not replied even to paypal... yet. I have to wait 20 days, according to paypal, for them to respond. If they dont within the 20 days, paypal will "investigate"! I have also contacted my credit card company. They will take somewhere between 15 to 30 days to respond and hopefully refund the full amount to my credit card.

It's legit and they will ship your phone, eventually. Keyword: eventually. When it says 15-25 days to ship, it means realistically you'll wait about 2 months to get your phone. At least that was my experience, 25 days means 25 business days, which is about 6 weeks. When the deadline came around (6 weeks after paying for the order), they just started making various excuses why it will be delayed. From protests in Hong Kong causing slow shipping (really?) to delays at customs due to Thanksgiving, etc. Eventually got a free item to compensate for the delay, but it did take about 55 days to receive the phone. Also note they are Russian people based in Montreal and they don't even try to hide it, the replies from their customer service were made in a russian e-mail client with russian characters (content written in English, but in my opinion this is very unprofessional). At least customer service is responsive.
Conclusion: It's actually much faster to order phones directly from Chinese websites, than from this "Canadian" retailer.