On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
PDA Plaza has 105 customer reviews and ranks 24th in the Mobile Accessories category. Common review topics include pda plaza, customer service.
I ordered a phone on February 20,2022, after two months I still didnot received it, so I asked to cancel on April 21, They comfirmed and said it would take 10 business days to get the refund back. After 30 days, no refund. I sent them email, they replies they had trouble with this transaction through e-transfer, and asked my Paypal account on May 20th, they said the refund will be done on the next business day via PayPal. On May 25 called them by phone, they said I would get me refund by May 27, nothing happend so far. I have been trying to find out where my money is. They will not answer my emails and calls. I am getting sick and tired of their lies. I talked to my local police today, I will wait and see.
They are crooks and should be in jail for theft.
I want my full refund+interest back and I won't stop until you do.
Just received my phone pdaplaza was great great phone I was a bit hesitant because of some bad reviews but they delivered I will buy from them again!
My second purchase at PDAPLAZA my second rating very satisfied with the product, received intact in very good condition and in the box as described, it takes time to receive the order but for the price offered I am very satisfied.
Also very easy communication and guaranteed response from customer service so I highly recommend this company. Thank you
Very good service overall. The waiting was too long but it was a good experience … i really love my item…
Very nice customer service and rapid problem-solving, and timely shipment. If the website could show the exact shipping time in days, that would be fantastic. Overall good experience!
I bought a phone on February 22,2022, and because it was taking so long, I asked to cancel. They said it would take 10 business days to get the refund back. After 10 business days, no refund. I noticed the phone was on sale so I emailed them to see if they can just keep the order and refund the difference of the phone. They said "no problem" and advised it would be another 15 business days before I receive the order.
After a couple of weeks, I decided to cancel again due to financial issues and they said it would be another 10 business days to receive a refund.
We are now at the end of April and I have been trying to find out where my money is. They will not answer my emails and I am getting sick and tired of their lies.
They are crooks and should be in jail for theft.
I hope you are reading this Constantine, because you are a con artist and a thief.
I want my $2000 back and I won't quit until you do.
So, finally receive notice of credit today; to a paypal account. Problem is I do not have a paypal account. I paid with a credit card and am unable to log in to paypal to manage the credit. This company is pure hell to deal with. AVOID AVOID AVOID
Hello, the refund was issued within the indicated timeframe provided to you after you asked for the cancellation.
It seems you were having trouble getting your funds back from PayPal, not from us.
As noted, we did the refund within the indicated timeframe. After that, the funds went to the same place where they originated.
If you had trouble getting your funds back from PayPal, you had to contact PayPal. We have nothing to do with that.
We did the refund on our side, but we do not control the funding processes of your PayPal account. Best regards,
I ordered and paid for a Nokia xr20 Jan 8th 2022 and have yet to receive it. They have now quit replying/making excuses. Last contact was March 25th. They are still advertising this cell as available in 10 to 15 business days after order but now at a higher price. I'm guessing they just ignored me hoping I would cancel so they didn't have to fulfill at the lower price. After not receiving a reply since March 25th I sent a message asking for a refund and immediately received a reply saying the order had been cancelled confirming my suspicions of their inaction. I would definitely not recommend this retailer.
I purchased a Sony monitor from PDA Plaza. Website was easy to navigate and I found what I was looking for at a fair market price. The biggest reason for 5 stars is the communication between customer & staff. Emails were responded to in a timely manner with answers to my questions. Will 100% be a repeat customer :)
I bought the Xiaomi POCO F3 through PDA Plaza as it has the best price on the market (7% less than others).
Received the phone in less than 2 weeks (it was "In Stock" status so shipping was fast), exact the product as described in great condition and package, very happy with this purchase, will definitely consider this site for the future purchase.
Fast delivery and good instructions. Very affordable price. Happy with the product. First time using.
这是我第一次经朋友介绍在这网站买东西,价格与别的网站相比较为优惠点,只是从下单到货物送达到手,等待的时间颇长。货到手了才知道性价比不错啊(哦!我买的是小米手机),更贴心的带上手机壳,这是意想不到的!有这一次的购物经验之后,打算再买一个更好点手机。就是时间长了点,能改善就更好!
I ordered a Xiaomi poco from their site, and the product is amazing. Though it took about a month to ship to me, the customer service was great and responsive. My second time ordering from them, previously a iPhone 11 pro. Packaging came safe. Will buy from PDA Plaza again.
Very shady business! My brother had ordered a Rog phone from them and placed his order on dec 06 and pda plaza told him he would receive it around Dec end. He did not receive any order even by jan mid and he was told they are not sure if its in stock and kept giving new dates to make us wait. By jan end my brother was tired of this business and cancelles and now he is not being refunded. He is told every week they donot have enough limit to transfer the whole amount. And he has to ask again and again for refund. After many messages he got 800$ refunded in two batches in one month and now he has been asking for remaining 1200$ and has been waiting for over four days for replies. Like this company cannot complete orders, then keeps you hanging and then cannot even refund your amount in one go or even in batches they cannot do it despite your repeatedly asking and emailing? Very very shady!
Hello, we do not have any customers who purchased an Asus device on December 06. The order number you included in the details does not exist. Either you have mistaken us for another store, or this is targeted harassment. Please provide correct information or you will be reported to the according to departments. Fake reviews are a violation of the terms of service of all business review sites, including this one.
So far, I've liked my experience, and the customer service has been excellent.
I was worried that there could be delays due to the currently broken supply chain but it got delivered on time!
Buying on this website is fantastic! I will definitely purchase from them in the future.
I ordered Asus rog 5 ultimate. Paid the full amount via email e transfer. After 1.5month they say they still need time for the phone to be shipped. So i asked them to refund my money as i couldn't wait any more. They said they shall return my $2000 in $400 installments every week due to some interact limit. Its been three weeks since and i only got 400 back after begging them. Please donot buy anything from them. Im going to consumer court
Hello Vishavjit, I see that the full refund is being issued within the framework agreed with you. Please refrain from exaggerations and claims. If you have any questions or concerns, please contact us by email.
I hardly write reviews because negative reviews can adversely affect bonafide companies, however, when you come across a shaddy company like PDAPlaza, it becomes a duty to help other potential customers from falling victim. I have read many positive reviews on them which now make me to doubt those reviews.
I know you are thinking of buying a phone from them because their prices looks cheaper! STOP! Don't do it. Add a little more money and buy from a reliable company, it would save you the headache and stress. The stress and headaches is not worth the $50 or $100 or $200 that you are thinking of saving. However, if you are as dumb as me and decides to proceed to buy anything from them, do not send them email /interac money transfer because of 3% discount! I repeat, on no account should you send them email/interac money transfer. If you insist on buying something from them, you must use Paypal to make the purchase to safeguard your hard earned money. This is a very very shaddy company. I have sent emails to them several times with vague responses. I have spoken with them several times with same vague promises that they would refund my money over 4-5 days in bits of $400-$500, that there is limit to how much they can transfer on a daily basis etc. If I get paid for all the time I have wasted interacting with this shaddy company, I would be richer. Please do not become a victim like myself - avoid this company completely, run to a genuine company to buy your phone and thank me later.
Hi Augustine,
It seems you had a bad day today. We made concessions just for you, and in gratitude, you wrote a dishonest review.
First, we completed your order, and you received your phone without any delays or issues. Funny how you did not include this detail in your review. Here's the Canada Post tracking number: 9336332920628251
Second, you made another order for another phone but asked us to cancel it right before its shipment. We had no problem with this and started to issue you the full refund in parts as per our agreement. We can post the entire email chain of all of our conversations if you'd like.
There is no wrongdoing on our side. There was no need to write a dishonest review; it would not give you any advantages over us.
I Ordered the Asus Rog 5, after waiting 3 weeks they had to cancel because they didn't have to phone.
Hi Chris,
If you show our entire conversation, you would see that we warned you about the delays regarding this specific model, and you agreed to wait.
Once we confirmed that our supplier is still unable to get this model, we offered you another similar model that we can ship right away. You declined and ask the order to be cancelled. We apologize for any inconvenience. Sadly, things like this may happen during the shopping season.
But it is misleading to say that we randomly cancelled your order out of nowhere after 5 weeks. We never even charged you; your funds were always pending. We were always in touch with you and always gave you updates. It was your choice to wait for the phone, and it was your choice to cancel the order.
This business is shady as customer service is very poor. People who answered the phone are working from home and would tell you they don't have access to your business. Bull$#*!! Im tired dealing with them. They promised that my order has been delivered but the truth is that they o ly created shipping label from Canadapost online to proved to me that it has been shipped. Days have passed and no movement on the tracking so thats why I suspect them that something is wrong. Tried to email them but to no avail. I will still try to contact you to cancel my order. $#*!ty business.
Hello Robert, we apologize for any inconvenience. You called our sales department which did not have access to your shipments.
I see that the tracking number is active. When you received the label, the courier had around 5 packages, including yours, that had not been scanned yet by the Post Office at that time. The tracking is active, please check again. Thank you!
Sent back open box item there was battery problem.
They posted it and sold it still would not issue refund.
Emailed multiple times they kept giving date for refund but nothing
Recently I bought a OnePlus 9 from PDAPlaza and my phone was shipped only a few days late but nothing outrageous. They offered me a better deal than OnePlus did on their website. My only complaint is that the phone is a Chinese model not North American version, therefore I did not get the Qi wireless charging option included. Disappointed, yes but still worth the money.
Hello, we see that the refund has already been issued. Please note that you asked us on 3 different occasions to cancel and then keep the order which prolonged the process.
Still, the refund was issued within the indicated timeframe we provided the last time you asked for the cancellation.
PayPal requires multiple business days to process the funds back to your bank account, which took some additional days after we refunded you. This was not under our control. If you have any complaints regarding the banking processing times for PayPal, please contact PayPal regarding that. Best regards,