PDA Plaza

I wanted to order an OPPO phone then changed my mind to wait for the fold 5. I emailed them and at first they were very understanding and said that the refund would take 7 to 10 business days. I notified them of this May 8th and it is now June 13th, no money yet. I have sent an email nearly on a daily basis and there is always an excuse to push back the refund.
I am wondering at this point will I ever get my money back or is this site a scam?

They do not send products on time. When you cancel the order they do not refund. They dont reply to mails or calls. Horrible customer service. Unethical means of conducting business.

My nephew ordered a Smartphone on Jan 9,2023 and PDA not ship out more than 2 weeks after fully paid the fee.
Emailed to customer service and asking for cancellation of order. On Feb 2,2023, Milan confirm the order was cancelled and refund might take 5 business days to process as stated in PDA Terms of Use 3.9.
Today (Apr3,2023, 2 months after order cancellation), the refund is still not receive. My nephew was contacting customer service for more than 5 times in the past to inquire and Milan always promised that the refund would be done next business day. However, no refund has been done and PDA is not keeping his promised which stated on the Terms of Use.
I would suggest people seriously consider before placing an order on PDA even their price is vey attractive.

If you want to buy something and wait for forever go ahead and order.they always give you certain day and they can't keep it for shipment.and it happens more than several times for one same order.no responsibility at all for the delay.if you order and don't care if it comes in 3 months or 4 months you can consider.not recommended at all.

I ordered an Honor Magic4 pro on October 19th of last year. On November 19, I checked back with the company as I had still not received my phone yet. The next day, Milan responded to let me know that there was a postal delay and that they would be shipping it in 1 week. On December 1, there was still no progress on my shipment so I followed up again. This time, Milan told me that the phone was "stuck in customs" and that they would, again, ship it in one week. On December 14, I messaged them again, and this time I was told that the original device that I ordered (black) was lost in transit and no longer available. Milan asked if I was okay with the cyan version, which I said that I was. On December 16, I requested a refund if I would not receive my order before Christmas. On December 18, Milan promised that it would be delivered by then. On January 10, I finally requested a refund. On January 12, I again requested a refund. Milan responded telling me that they would be unable to provide it due to "high volume transactions" and would be limited to only sending Interact refunds during the weekend, and offered to send it through PayPal, which I don't have. I followed up on January 16, and again on February 3. On February 5, Ira emailed me back and promised the refund "tomorrow". On February 6, I, of course, had not received a refund. There has been no communication from the company about this issue and I am not confident I will ever receive my refund. Avoid this company!

I was looking for the global edition of a new phone and luckily I found pdaplaza.ca. I was blown away with the purchase and support. I emailed a few questions and received prompt replies. My new phone was shipped to me in record time. With the time zone difference, my delivery was basically overnight. I just love my new phone. They have fair prices, great customer support and such a great selection of the latest tech. I will definitely be buying from pdaplaza.ca again in the future.

Rated 4 out of 5 stars
Jan 31,2023
If you want it, they can get it

The company can get unique hard to find electronics and have them delivered to you anywhere in Canada, Sometimes the product is so scarce that it may take longer to receive and arrive at your doorstep. They used Canada Post for me as the carrier and i wasn`t fond of that because they won`t deliver to the front door., but instead the post office. But Milan, did everything he could and was pleasant to deal with. I`m very happy to have found PDA Plaza and now i get to enjoy my new device.but I would be hesitant to re order again without guaranteed delivery to my front door. Also i noticed the phone i ordered suddenly dropped $300 in price after i bought and received it so it might be prudent to ask for some sort of price protection guaranty.sucks knowing you paid more for it then somebody else did.

Date of experience: January 31,2023

So I ordered my phone, and waited until the end of the period they said it'd be delivered in. Sent them a couple emails, just to find out what was going on. They always replied courteously and within 24h. There were a few extra days of wait, but a pristine device exactly as described showed up and I'm happy as a pig in mud. Shout out to Milan, who was pleasant to deal with all the way through.

I ordered a phone on December 29th, and it was going to take a while to ship. That was fine, but unfortunately, before that date, my current phone stopped working, so I needed something more quickly.

I emailed to request an order cancellation and Milan was very accommodating, stating that his boss approved the cancellation and that it would take up to 7-10 business days for the refund to be processed. 11 days later, there was still no refund, and my order status hadn't changed. I contacted them to inquire and Milan promised that the refund would be done "tomorrow." Unfortunately, that day came and went, and there's still no refund. I e-mailed to inquire about this and ask for a transaction ID, and have so far received no reply.

I suggest people avoid this company, as I was very prompt in making my payment and they were very prompt in taking my money, but now they're dragging their feet and trying to avoid refunding me or at least shipping the originally ordered product if they refuse to return my payment.

EDIT: Moments after posting this review, the order was cancelled and and Interac e-transfer was returned to me; so I'm neither sure why they have the 7-10 day refund policy (and why so many people have issues getting refunds) when it can be done quickly.

I order and paid in full on Dec. 12,2022. Milan (person representing the company) said the product was going to be shipped on Dec 28. Never did...keep giving excuses that he was not receiving from customs, and finally on January 30,2022 said he was not going to ship it. He was supposed to refund the money on Friday Jan. 27, finally after several emails, he refunded the money on January 31th, 7 and a half weeks after he received the initial payment. PDA plaza is not BBB accredited.

I have nothing but great things to say about this company. Their customer service is excellent. Milan stayed in contact with me throughout the whole shipping process making sure I was up to date with the shipping status. I received my phone in the United States on time and it was just as PDA Plaza promised. It was brand new in a sealed Apple box straight from the factory. This is a legit company with no funny business at all. I would not buy from a company outside of the US but this company. If you have complaint about delays, just please read carefully your expected shipment date and just know that the time frame is based on "Business Calendar" days. This will allow you not to get confused and desperate and start blaming PDA Plaza on your order being delayed. I hope this review helps, if this is the first time you are planning of ordering a product. From: Milton

Although the service was excellent, the shipping of the item took slightly longer than expected, due to high demand for the phone. It would have been ideal to receive it sooner. However, once shipped, it arrived within a few days. Dealing with PDA Plaza was convenient and the prices were unbeatable.

Their "terms of use", and the fact that it's a registered company in Quebec got my confidence to trust them. I deeply regret now as I wasted a lot of time, and now trying to get my money back looks challenging.

My timeline:

- 16 nov: Purchased a device on pdaplaza.ca through Interac for 1680$. Received no receipt, no proof of purchase. Hmm.
- 21 dec: I haven't received the device in the agreed delay (max 25 business days, as per terms of use)
- 23 dec: I notify them, their reply: "We expect to receive and ship your order end of next week with the tracking number"
- 30 dec: End of next week. No news.
- 4 jan: After couple back/forth, their reply: "There was a delay in the customs due to the holidays".
- I lost confidence/patience and decide to cancel and ask for refund (while I can as, as per terms of use).
Their reply "No problem, I contacted the account manager. The refund transaction might take 7-10 business days to process as stated in our Terms of Use 3.9."
- 17 jan: Still no news, so I ask. Reply: "The refund will be processed within 48 hours."
- 20 jan: Again no news. If I ever hope to be refunded, I have to resort to legal. I notify I'll act on 25th if not refunded, and sent formal notice draft.
Their reply: "I do deeply apologize for the inconvenience. We're having technical difficulties with the payment gateway that processed this transaction. The bank techies promised it will be fixed by the weekends, the refund will be processed on Monday."
- 23 jan: Monday passes, no news.
- 25 jan: Still no news, so I start some actions then notify them.
Moments later, they finally refunded half of the amount due through interac. Their reply: "(...) second half of the full refund will be done on Friday."
- 27 jan: Friday passes, no news.
- 28 jan: Satuday received interac e-transfer for the balance.

From what I read from other's experience, this will drag on forever unless you actively take action.
Their "refund gateway" is clearly not working well if I look at old posts... Took me 5 minutes to send the full amount through Interac, they obviously have no reason to not do the same back.

Employee "Milan" is very polite and reply quickly (at night), which adds up to the confidence.
Delay, issues, those could happen with any business. It's understandable...until it's becoming repetitive, then it's clearly their manner of operating.

They also have complete disregard to their own terms of use (shipping/refund deadlines) which is quite unexpected for a registered company.

I wasted 73 days since...

I'd like to thank everyone who left their experience on this site. That was useful to get the truth out of this mess.

I had ordered the Xiaomi 12S Ultra on October 5th, 2022 with full payment by interac. The phone arrived on November 23rd well a month after their published arrival date. I had indicated that I was going to be on the road and needed the phone before. The agent Milan kept in touch during this period and gave me the usual reasons that the phone was delayed (supply issues, transportation delays etc.).

Finally when the phone arrived, it was not configured in English and I had no choice but to send it back. This I did promptly on November 24th.

Even after their assurance that the refund would be made, I have yet to receive it (January 12th, 2023). First it was their daily limit, silence for 2 weeks without responding to my emails. Again I get this email from Constantin and Milan (not sure if these are their real names) that the refund will be made in 24 hours. It has now been 45 days and counting without seeing any refund amount.

I have no choice but to pursue legal options at this point. To anyone considering doing business with this group, please reconsider.

UPDATES:

They respond immediately and ship my phone asap. So far it is working fine with no issues at all.

Battery is actually good and last long on standby.

*****************************************************
My order for Xiaomi 12S Ultra was made on November 15-16th 2022.

You can see I've been frequently in contact with them for my order status a month after.

I was promised to have my phone shipped out between Dec 15 to 20th 2022. And I still haven't received my phone yet.

Their replies was apologizing for the delays and how there was a huge backlog at the custom boarders during the Holidays which is reasonable. The shipped the goods from their warehouse in Hong Kong to Montreal. They don't have the good on hands is what my understanding.

They kept on apologizing for the delays weeks after weeks. Finally after New Year, they confirmed receiving the goods from the warehouse and my order should be ready by January 5th to ship out and to me it shouldn't take this long since we are located in the same city.

However, I never got the email with the tracking number like they promised. I wrote to them again on January 5th using the email i order the phone with and this time a BIG RED FLAG. I didn't received the email confirmation from them stating I will received a reply within the next 48 hours.

So I waited, and still no reply which is super weird as I usually received their reply within 24hours.
So I wrote with my initial email link to the order again and still no email confirmation on their part.

After 2 times, I assume they blocked my email.
I tried calling them, but it was only a voice automated and I had to leave a message which isn't helpful.

So I wrote to them again regarding my order status with my alternative email which isn't on the order file and I got the email confirmation from them.

This confirmed to me that my email used for the order got blocked and there wasn't any issue with their email system.

I'm still trying to get my order, if I don't get any decent and satisfied reply, I will seek a refund.

BEWARE

BUYER BEWARE: Lack of customer service from PDA Plaza. Very poor service, I requested to cancel my order on Dec 4th which they agreed to do and now on Dec 22nd that have not canceled and refunded my money and won't reply to my emails or answer their phone. Avoid using PDA Plaza at all costs. They will not help you or give your money back. Now it seems I have to contact Better Business Bureau or take them to small claims court to get my money as they will not refund it or answer me back at all

Update (Ratings also changed) - PDA Plaza contacted me via email and this time they were able to tell me that they had problem with interac gateways and had refunded the amount back to me via PayPal. While this should have happened long ago, I am still happy that this is now resolved. They also apologized for all delays and their honesty is appreciated.

I'd also like to thank the site jabber team, PDA plaza team and anyone else who made this possible.

Thank You!

***************

Background:

I have ordered from PDA Plaza online site for a smartphone and made an payment of 2591.40 CAD on 11 Nov 2021 (Order number ref: PDA9406). They took long time to ship the device and after some point I had requested for order cancellation and refund.

I have been told that I would get the refund in batches of 400$ since there were some restrictions to return whole amount. However all I received is just 2 batches of 400$ so far (800$ in total) and remaining amount was never sent to me despite of several follow up's. Contacted them several times and no one would pick their phone as well (as if it was being ignored whenever I make a call).

I was frustrated and shocked at the same time and was trying to understand why no one was responding promptly to me and send the refund amount. It's been more than an year and still waiting for them to return my remaining refund amount.

I don't intend to question their work but this level of service is not expected. I am hoping someone from PDA Plaza would read this comment and return my money immediately. I do have all proofs if needed for review (just not posted here for privacy purposes).

I purchased a phone on sale, I needed to go to a reseller as it isn't conventionally available in Canada. It was listed to ship in 15-25 business days, which is a while, but tolerable. I waited the 25 business days, no shipping confirmation. I sent support an email asking what was going on. They told me that my phone was tied up in customs and would ship the following week, so two weeks pass and I receive no notification. Email support again, same question. Told again that it would ship the following week, but also let know that I can cancel my order if I'd like to. Friday afternoon rolls by, no word, so I email them to process a refund for my order and to cancel because of not honoring the shipping timelines.
Different company listed the same phone in stock, and shipped the following business day, next day shipping almost the same price. Overall $50 more than I paid for the on sale phone.
Couldn't recommend them to anyone as they list phones on their site that they don't actually have in their immediate possession.

Update to seller response: I was not informed during the shipping timeline that my phone would be delayed. Only after I inquired about the status of my order was I notified about the item being delayed.
Additionally, having to inquire an additional time -after the specified 5-7 business days stated for refunds- and then receiving the refund IMMEDIATELY after the email reply, makes me feel like I was forgotten about and unimportant.
I could not recommend this company less to anyone looking to buy a cellphone. Spend your hard earned money elsewhere.

If you want to waste your time miserably passing up offers waiting for the item that will never arrive, this is the company for you. I pay via paypal and the payment expired twice after so much time passed. And the dates that they tell you were never true, only time runs until the payment expired for the second time and I ended up buying elsewhere

I attempted to purchase a phone through this company and it was a total waste of time. Their website states a shipping time of 15-25 working days however I have doubts that this is actually the case. After the requisite time passed, they continued to delay shipping the product I purchased. They continually cite shipping delays from their supplier in Hong Kong as an excuse however I ordered and received something from Hong Kong IN THE TIME BETWEEN when my order was supposed to ship and the time I ultimately cancelled my order. I'm not sure how you can even run a successful business this way. What I suspect they're doing is waiting until enough people have ordered products from them then they have a bulk shipment sent from their supplier overseas. This would at least explain why so many people report wildly varying shipping times. I simply don't understand why they aren't upfront with people about this other than maybe this isn't a great business model to begin with. Luckily I paid for my order with Sezzle so I was able to secure a full refund without any hassle. If you do decide to buy something from them, DO NOT USE E-TRANSFER. Use your credit card, Sezzle or PayPal so you at least have a third party dispute option. They only reason I'm giving them two stars instead of one is that they do respond to customer service inquiries promptly and they're polite.

Edit: More lies in their reply to this review which I can prove with correspondence. On September 23 they assured me it would ship on October 10. On October 12 they assured me they would ship on October 18. On October 19 they assured me they would ship on October 24. If you already had my order then why didn't you just ship it when you said you were having shipping delays for the third time? You're liars and time wasters. Sezzel would have processed the refund regardless, You're the one who did not ultimately meet the bare minimum of our transaction. You guys are clowns. Mi4Canada has already shipped me the exact same phone, brand new in box for the same price.