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Paytm

1.7

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Paytm Reviews Summary

Paytm has a rating of 1.7 stars from 769 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Paytm most frequently mention customer care, bank account and many times. Paytm ranks 695th among Discount Shopping sites.

service
103
value
89
shipping
81
returns
81
quality
82

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow Abinash N.
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Not satisfied
December 1, 2016

Not satisfied. Asking for a refund status but nobody is responding to mails... also don't know why they have given that helpline number. U can never reach in that number. So pathetic

Date of experience: December 1, 2016
India
1 review
3 helpful votes
Follow RAKESH S.
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Paytm is a fraud online shopping website, I bought apple I phone online through Paytm within 8 months. Paytm is a fraud. Fraud. Fraud, dont buy anything from Paytm.
I already complained to paytm, waiting of their reply, otherwise I will go to consumer forum.

Date of experience: November 21, 2016
India
1 review
1 helpful vote
Follow Rahul S.
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Very poor after service
November 21, 2016

These guys take weeks to resolve a simple issue like payment failure or transaction declined. You have to call them 10 times before they actually refund the money back to the wallet

Date of experience: November 21, 2016
India
1 review
0 helpful votes
Follow mani m.
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Think twice before purchasing anything from paytm. I have a fcuking experience with these guys. I ordered a woodland shoe of cost RS 5295.
The sole of the shoe is damaged within 16 days. I do not have any doubts in the brand since I am using woodland for past 5 years. Actually I found the damage on 16th day. Yet I was told from the customer supporting team that you are not eligible for returns or replacement since 15 days over. I fcukedup. So it will be good to have a special agreement and policies with them before ordering anything costly. They are not even ready to think from user perspective. Still I do not know one thing, how they can enhance their business without having a good relationship with their users.

Date of experience: November 18, 2016
India
1 review
0 helpful votes
Follow Santosh t.
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Waste to use paytm
November 17, 2016

Very late reply to the mail sent to them.and they don't even lift calls when you call.

Date of experience: November 17, 2016
India
1 review
0 helpful votes
Follow Arya s.
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Low quantity products
November 16, 2016

Product which is shown in picture and which is receiving is quite different... Quality is not good. My first experience in paytm was bad. I consoles myself. Check the reviews first after that do the payment

Date of experience: November 16, 2016
India
1 review
0 helpful votes
Follow Amit J.
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Very pathetic experience. I was purchased Rs. 5000 at Big Bazaar. Payment done through Paytm. But not get any cash back. No option for telephonic conversation with customer care. Only email is there. But they also not bother about Customer concern.

Date of experience: November 16, 2016
India
1 review
0 helpful votes
Follow tallam k.
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HI i am karthik from Hyderabad and my mobile no*******555 and i transferred 2000rs on my friend mobile no on nov 1st 2016 till not yet reflected in his paytm wallet and i raised complaint in paytm from both sides in complaint they paytm care reverted me like provide your credit/debit card details so that they cheat hyderabad customers after 9 days also amonunt not reflected incustomer i sended mail them please provide ccare no so i want speak they revert me to write only mail and we have options in our website two much cheating paytm customers in hyderabad

Date of experience: November 8, 2016
India
1 review
0 helpful votes
Follow Prashant G.
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Hi All this is to be inform you please do not buy any costly item from PAYTM relay

It is very bad experience with PAYTM. I placed one LG TV 43 inch on 20 Oct and

While placing this order it was showing delivery date by 27 Oct. And after 25 days

And I paid 36 K by online payment. I have not received my product. And whenever I

Was calling to PAYTM they did not pick call but some time i was lucky to make call

To connect and they said you will get ASAP. And while i was sending mail to PAYTM

They just generate on ticket and said we are working on it and your issue will

Solved withing 24-48 hrs

"Hi Prince,
This is in regard to the concern delay in delivery which you have registered with

Paytm against the order number *******153. As per the system, there are multiple

Requests generated from your end for the same issue on the same order ID.
We are already working on resolving this case for you under the ticket *******.

Please take note of this. Meanwhile, we would be closing this duplicate case."

This is what he told 20 times.
After 15 Days:
Now while tracking online it is showing your order has been cancelled. While I have

Not cancelled order when I made call to courier Blue dot he is aslo one of the fool

Company he is saying your order is cancelled by paytm and will be not delivered.

When i made call to PAYTM he told Sir we have not cancelled your order. There are

Many argue with them.
And they are just playing with me nothing respult come out yet in my favor.

PAYTM has cheated to us.
And finally i Have decided to go Consumer Forum.

Highly recommend to every one please do not by any costly product from PAYTM.

My Contact number is *******924.

Date of experience: November 8, 2016
India
1 review
0 helpful votes
Follow Ashirvad S.
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PAYTM-Something fishy
November 5, 2016

I booked an item from Patm but it was not delivered and order cancelled by Paytm. I have contacted Paytm customer care, none of the executives were able to answer that how an item which is out for deliver gets cancelled, inspite of the fact that delivery boy acknowledged that he has understood the location.

It appears item was never shipped. The whole incident can be interpreted in this way.
Paytm has a "promotional" offer of discount on purchase of an item through "promo" code The offer says that on purchase of an article, Rs. X will be credited to your wallet.
You didn't had need to fill paytm wallet but since it was a promotional offer you never mind.
Then after 10 days paytm cancels your item sighting reason as unable to find address. (In these 10 days you waited, put time and effort to follow up with delivery boy and courier company. And might have consumed the promotional amount of Rs. X) Paytm refunds after deducting Rs X and thus increases its sales.

Date of experience: November 5, 2016
India
1 review
1 helpful vote
Follow Mahi R.
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I ordered one product on Paytm website but that order was canceled by wit out intimation.

When i saw order details it showing "Delivered on: 21 - 24 Oct" like this not customer support for raising my concern.

Please be care full with this type of website(WWW.Paytm.com) because waste of time and money.

Date of experience: November 4, 2016
India
1 review
0 helpful votes
Follow Deepu D.
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I will console myself that i have donated something to Paytm beggars... I have ordered Sunglasses, not very costly (luckily), i have received an empty cover... my mistake is i have not opened the courier cover in front of courier guy. I have trusted Paytm like any other online websites and fallen in their trap. I was cheated... no customer care number responds... pathetic... Please never buy anything from Paytm...

Date of experience: November 3, 2016
Wisconsin
1 review
0 helpful votes
Follow Pankaj P.
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Very Very bad
October 31, 2016

I ordered a food processor, and the order was cancelled after a few days without giving a reason. Then I ordered another food processor (because even if they cancel the order themselves, they dont return the money. Rather they give money in Paytm wallet) which was delivered after a delay of 3 weeks. The item was very very old and looked used. I had to return it.
Not trustworthy at all..

Date of experience: October 31, 2016
India
1 review
0 helpful votes
Follow Jaydeep D.
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I bought 3 casual trousers of American Bull from Paytm. I had specifically searched three different color trousers and size for all of them was 34. What they sent me were 30,38 and 36 size trousers and all of them were different in color to what I selected. I returned two of them and kept one as I gifted it to one of my friend. I ordered again two trousers hoping that it would have been a miss from Paytm but this time again I got two black color trousers with size 38, however what I ordered was size 36 and two different color trousers.

Order ID are: Order #*******381 & Order #*******246)

This is really bad as overall its one month that now since I have ordered trousers and haven't received even one of them

Jaydeep Dubey

Date of experience: October 24, 2016
India
1 review
0 helpful votes
Follow Shubham A.
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Stay away from paytm
October 23, 2016

I ordered a studds helmet and after 2 weeks they delivered me a damaged kimi helmet. I asked for return and the delivery guy told me that i cannot return it because i had not filed the complain properly. What the $#*! is this..

Date of experience: October 23, 2016
India
1 review
0 helpful votes
Follow DEEPAK S.
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Hi
I have purchased Bicycle from Paytm and I want to opt for installation which is available in Bangalore as per the website but unable to find the partner who can install the cycle. Need support for the same. I am frustrated as I have sent multiple emails and have received the same standard messages which is of no help. Also IVR doesnt have option to speak to customer care executive to explain the issue.

Date of experience: October 20, 2016
India
1 review
2 helpful votes
Follow risk r.
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Ghanta jesi service
October 18, 2016

Madrchod jesa paytm madrchod jesa paytm madrchod jesa paytm madrchod jesa paytm madrchod jesa paytm madrchod jesa paytm madrchod jesa paytm madrchod jesa paytm madrchod jesa paytm madrchod jesa paytm

Date of experience: October 17, 2016
India
1 review
1 helpful vote
Follow Tejasvi P.
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Services is totally nill to receive excellency.
Expecting service from Paytm useless, unworthy service provider to serve genuine.
And scared to public to prove themselves.

Date of experience: October 17, 2016
India
1 review
1 helpful vote
Follow sangam j.
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I bought one watch it's not worked more than 20 days. I have 6 months warrenty on that product but paytm is not giving any information about how get warrenty they are not responding to mail worrest service. Paytm is going smash few more month I am observing it is getting so many complaints very bad reviews. I hope it will smash, not becasue of my product just because of worrest service

Date of experience: October 16, 2016
India
1 review
1 helpful vote
Follow Sunil K.
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Customer care service
September 30, 2016

Bakwas service. Fake site... chor site. Doesn't provide mentioned product. Order no. *******855.
Apna product le jao aur mere paise mere account mein refund Karo otherwise I'll go to consumer court and only you will responsible for all things. Even I will band on your site permanently.
Sunil kumar garg

Date of experience: September 29, 2016