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PayPal

1.3

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PayPal Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, particularly regarding its customer service and support. Many reviews highlight frustrations with delayed transactions, ineffective resolution of disputes, and a lack of proactive communication. Customers frequently report feeling unsupported in cases of fraud or issues with received goods. However, some positive sentiments emerge, particularly regarding the perceived reliability of PayPal as a payment method for certain transactions, which customers associate with enhanced buyer protection. Despite this, the overwhelming trend indicates a critical need for improvement in customer service responsiveness and dispute resolution processes.

This summary is generated by AI, based on text from customer reviews

service
625
value
568
shipping
244
returns
284
quality
533

We monitor reviews for authenticity

Texas
2 reviews
14 helpful votes
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Ripoffs
September 21, 2015

Someone paid me to pay pal and they won't give me the hundred dollars they just kept it they keep saying me they sent me a check but its been almost 2 months now complete rip off

Date of experience: September 21, 2015
Florida
6 reviews
13 helpful votes
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Sometimes my inbox may have media from sites I deal with on an occasional basis. This may result in deleting the e mail. Note that Pay Pal will only deal with retailers who have Pay Pal accounts. This is what I understood from a recent communication. So, don't delete any communications from Pay Pal. May even be a good idea to go to the site to verify the changes, and how they effect you.

Pay Pal is a safe, and efficient way of dealing with the internet. But, if my understanding is correct the retailer you utilize, for a purchase will have to be a Pay Pal member also. If not, this could cost you delays that may be important to you, and intolerable, for your business needs. I know terms of service reading can be time consuming, boring, but this change, if I understand it correctly should be understood by anyone using a Pay Pal account.

Date of experience: September 19, 2015
GB
3 reviews
18 helpful votes
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"they are thieves rude & arrogant.
I am a business man that uses eBay on a regular about 2 years ago i had issues with pay pal and they suspend it my account with no explanation.
Recently i been using my master card direct to purchase from eBay until i got message saying i cant any more because card linked to pay pal which is not i don't know how they linked it i think its blatantly fraud and i will take them to county court.
They staff is so rude i spoke to Shned to try sort it out she was laughing over the phone while i was so frustrated IT as its my business that i was purchasing for.

People pls don't link your cards to pay pal or use them you can purchase direct with your card from eBay.
Avoid, avoid, avoid SCAMS SCAMS SCAMS RUDE AND RIP OFFS DON'T TRUST
AND I WILL SEE WHO WILL HAVE THE LAST LAUGH IN COURT SHNED"

Date of experience: September 10, 2015
NL
4 reviews
2 helpful votes
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Fees
September 1, 2015

The fees are enormous. Someone should do something about it!

Date of experience: September 1, 2015
Washington
4 reviews
27 helpful votes
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I recently tried to catch up financially by having a small ebay yard sale. What a mistake and financial waste. Paypal, because I was a new buyer, would not even release the funds so I could pay for shipping. If I did not use their overpriced shipping service, they held my funds for 21 days, which they did. I also during that period received a purchase credit from August 22nd. I am still waiting for this credit to be available to me, although the purchase was quickly deducted from my bank. I was told via phone call that it would "take a few days". So I have to wait a few days for this credit to appear in paypal and then I will have to wait a few more days for the funds to transfer to my bank before I CLOSE THIS ACCOUNT FOREVER. FRAUDULENT!

Date of experience: August 26, 2015
California
1 review
4 helpful votes
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Paypal's Bill me later is a scam and they should be investigated for their horrible business practices.

Date of experience: August 25, 2015
Canada
1 review
3 helpful votes
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NEVER AGAIN PAYPAL!
August 20, 2015

I. I run MY business just like you do YOURS! When you want your payments you get them instantly without verification. Lets just make life more difficult by holding funds that are obviously MINE. It only took a ton of my time just setting everything up. Disappointed majorly with your customer service where as I've working in customer service for over 15 years. Pick up your slack and verify this. Thanks! -ZERO STARS!

Date of experience: August 19, 2015
Canada
19 reviews
52 helpful votes
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Best uses: 1) When you do not have a credit card, the payment can be taken out from the bank account of your choice. 2) When a company refuses a VISA debit (or similar). 3) When you want an extra barrier of security between yourself and your seller.

Security: I feel there is an added measure of protection because the seller only gets a transaction ID from Paypal and no banking information from me. I also have the ability to contact Paypal's customer service if I do not receive what I paid for through an individual seller.

Customer Service: I have had no reason to reach out to them yet. All my transactions have gone over smoothly.

Overall: PayPal has been a Godsend for my online orders and purchases. However, private memos for transactions would be a bonus. Currently, any notes you attach to a payment are seen by the seller.

Date of experience: August 18, 2015
California
1 review
1 helpful vote
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Change stars in review
August 13, 2015

I want to give a good review for purchase #*******736, It was a sweatshirt purchased by June Morrow. It was returned because it was too big. I should have noticed that it was advertised as unisex, which never fits me. The sweatshirt was nice but not designed for me. Shoulders were huge for a man.

Date of experience: August 12, 2015
Canada
2 reviews
18 helpful votes
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PAYPAL IS THE BEST!:-)
August 10, 2015

With all the stress and problems I had with ericdress.com, 3 months +, Paypal came to my rescue when I filed a dispute against ericdress. If it wasn't for Paypal, I probably would have lost $59 USD! Paypal helped me win the dispute. YIPPEE! I am so, so happy that it's all over now. If you use Paypal to make purchases, and come across problems with fraud sites etc., file a dispute through Paypal.

Date of experience: August 10, 2015
Australia
2 reviews
5 helpful votes
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In less than 24 hours Paypal achieved what I had been trying to do for almost 8 weeks. Get a fraudulent company Stylishplus.com.au, to either supply ordered goods or refund my money. I applaud Paypal for their efficiency otherwise this could have dragged on for another 2 months.

Date of experience: August 2, 2015
Wisconsin
2 reviews
9 helpful votes
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I have had to call paypal for a few different issues from time to time. I have been a buyer, seller, and credit user. One occasion, I transferred money to my friend's email address *******@gmail and it *******@hotmail. To reverse this, it usually can take up to 3 days. I called customer service and they immediately reversed it due to my situation. Another time, I ordered from a site called Dress Lily. If you aren't familiar with that site, please look up their reviews. It is a complete scam. I feared I would only get the partial refund the site offered for items that were nothing like what I ordered. The site would not communicate with me. I filed a dispute through paypal. Dress Lily offered me $9 for a refund after returning their merchandise. They business is located in China so shipping it back cost $7. For the $50 I spent, I was going to get $2 back. I refused the partial refund and sent in my evidence of the poorly represented items to paypal. They immediately refunded me my money in FULL. Their staff is very well trained to handle the different situations they are presented with. When you call, they way they speak to you doesn't feel fake. They are very nice and caring people. Paypal is the only company I actually rave about to family and friends. Trust me, if I can complain, I do! I have never had a negative thing to say about paypal.

Date of experience: July 29, 2015
Colombia
22 reviews
23 helpful votes
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You can buy and sell on Amazon or eBay. Low rates, you can make payments to other accounts or banks.
It is good for trade in USA

Date of experience: July 12, 2015
Pennsylvania
22 reviews
18 helpful votes
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It is convenient for shopping online, but where a bank pays interest for using your money, PayPal charges you to do it. Customer service sucks. Online support doesn't work a lot & trying to call them is a joke... It is total b*llsh*t that you have to use paypal, if you wanna use ebay!

Date of experience: July 12, 2015
California
2 reviews
3 helpful votes
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It is a bad online banking.And it always gets on its demand!
It doesn't support some countries.
Such as
Afghanistan, Bangladesh, Cameroon, Central African Republic, Cote D'Ivoire (Ivory Coast), Democratic People's Republic of Korea (North Korea), Equatorial Guinea, Gabon, Ghana, Haiti, Iran, Iraq, Lebanon, Liberia, Libya, Monaco, Moldova, Montenegro, Myanmar, Pakistan, Paraguay, Saint Lucia, South Sudan, Sudan, Syria, Timor-Leste, Uzbekistan and Zimbabwe.
So what do you think about it?
Doesn't the people of those countries need the account?
Anyone please tell me. :(

Date of experience: June 2, 2015
Virginia
6 reviews
19 helpful votes
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PayPal also doesn't have to much support for their seller. Their system is very much gamed by the buyer. You can easily file disputes and make ridiculous claims just to keep the item & money.

Date of experience: June 1, 2015
Ireland
9 reviews
39 helpful votes
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What a crap!
May 22, 2015

This company NC Interactive, LLC took 45.95 euro from my paypal account, I dont have any service nor a game with them. I never bought anything from them. It happened 21. 5. 2015 4:58am. I made a dispute at paypayl and they said it has been reversed. Guess what... I received today my bank statement. Nothing has been reversed and I lost 45.95 euro becasue of paypal. Yes, I do have secure laptop, I do have antivirus and nobody has my paypal account password and nobody else has an access to my laptop. Screw you paypal, closing my paypal account asap, I dont need to use piece of $#*! like this!

Date of experience: May 22, 2015
Virginia
1 review
4 helpful votes
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ZERO stars! PayPal is the worst company I have ever experienced! The worst product, the worst service, the worst procedures, the worst infrastructure, the worst useless employees, the worst security, there is NO reason for PayPal to exist! And if PayPal is spun off from eBay, PayPal will certainly implode due to its gross incompetence... the competition will eat its lunch and thankfully put the beast out of its misery and thus save its victims much pain!

Date of experience: May 8, 2015
Germany
16 reviews
184 helpful votes
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No idea why ANYONE would give it a negative review. Concept is great and it is available on almost every online service you can find. Way to go, PayPal, keep it up!

Date of experience: May 3, 2015
Greece
4 reviews
6 helpful votes
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Terrible,, be aware!
April 22, 2015

If you sell something you pay fees too much m and if u want to take your money you pay fees in your bank 4euros,,, i sell a grafic card for 25E and i take 17,5 in my bank,,, this is stolen from my money! I have paypal many years, but now i have big problems with them,, i try to use bank tranfer in my selling, one more think.,, i sell a camera and the buyer make a dispute, paypal charge me -76E, me and buyer agree to give him back 20E,, but paypal not allow me to refund the buyer because i dont had money in my paypal.,, i must put 96E to pay the buyer 20E,, this is the joke with Paypal!

Date of experience: April 22, 2015