PayPalReviews 2,131

Hey all,
Came across this article on the Business Consumer Alliance website and it looks like any of us who have basically been victimized by PayPal may be able to recoup some of the money lost. I know i had my account put on hold for a while and no one could really give me a good reason why. The class action law suit went in favor of the consumers and we may be able to claim some of the $4million dollars they are forced to now pay. Here's the story: http://www.checkbca.org/blog/2016/1/paypal-to-pay-4-million-to-settle-class-action-suit-317

It is very frightening that a company with this much ineptness has access to our bank accounts and personal information. Rarely do I post reviews, but I couldn't sit on my hands with PayPal anymore. Spoke with a client service rep named "Kevin". Kevin was rude, evasive, and whenever I pointed out his mistakes, he simply put me on hold for 15-20 minutes. It was clear that the error had occurred on their end, but zero responsibility was taken. I suggest staying very far away from this service... if that's what you want to call it.

Was reading over some of the bad reviews and was surprised by the comments. The only one I agree with is that hold times can be frustrating. Other than that, I think PayPal is great!

I got ripped off once by a bogus merchant and after 3 months of investigations, I got my money back.

My husband's PayPal account was compromised and he was able to get the monies back that were stolen from his account. He even got the exchange rate monies back as there was a different rate used from the time of the investigation to the time of the settlement.

He also uses PayPal regularly for his customers to pay for services.

PAYPAL SCREWED UP MY ACCOUNTS SO BAD FROM A SIMPLE REQUEST TO PAY MY MOTHER'S PAYPAL CREDIT (WHO HAS DEMENTIA AND IS NOW INSANE) IT IS NOT FIXABLE. THEY QUESTIONED ME TO SPEAK TO MY MOM OVER AND OVER, NOT UNDERSTANDING WHAT DEMENTIA IS I GUESS. THESE PEOPLE ARE RUDE, CARELESS WITH FEELINGS AND INEPT TO THE NTH DEGREE IN BUSINESS! AVOID! Edit: they can be good, depending on whom you deal with, I've had horrible experiences like above, and I've had good experiences. Inconsistent.

I use PayPal for both personal & business transactions. Overall it is a great website and keeps transactions secure when you're buying over the internet.
However, if you do have a query, contacting the customer service is almost impossible. If you do mange to find the contact form or email address, all you get back is an automated email telling you to telephone so its completely pointless writing out an email in the first place... plus its no good for people who are deaf or struggle on the telephone.
For such a well known online company, I would expect their online presence to be much better for customers to contact them.

Just had a purchase last July on ebay with tools. The tools were defective, had used my credit card through paypal to buy item. Total cost was just under $300 in two separate purchases from same seller supposedly because misunderstanding of tools being bought one other item was needed for the tool to be useable. Long story short, I emailed merchant, they went into denial about defective part but admitted milling of tool could have been better. I called my credit card about item and asked for refund and sent email to seller to send postage so I could send item back. Seller ignored my request, credit card then refunded my funds. So seller went to ebay, got my credit card information and did a sale directly out of their store, I contacted my card and they then could see the fraud through my emails and paypal@ which capital one gave me my funds back. EBAY and PAYPAL are a working unethical business and it's just a matter of time where their bad deeds will get them in trouble!

To whom it may concern,

I miss beekharry P has open a dispute on paypal, case no: # PP-004-231-425-149. But the problem is that i am unable to to respond to my dispute. And I have send to email to paypal, but unfortunately receive no reply. Therefore, I have purchase a mobile on 31/08/2015 on everbuying order no: EEP**************, and the seller has shipped the product out after 3 weeks that is on 23/09/2015.
And as the seller policy clearly say that the product should ship within 7 days.And more the site promise to 30 days money back guarantee. Plus I have open 3 case on the site but no fruitful solution were proposed to me.
And today we are the 21/10/2015 still I have not receive my product that I have purchase at $166.

Please Paypal help me
I think it is the only way that i could communicate to you as i am unable to respond to the case, and I have email you twice but no reply so far.

Sincerely
Priyaksha

Been with Paypal and eBay over 10 years with several accounts. Something changed after they split. Maybe had 1 problem with them in the 10 years. This month (as of 10/20/15) I've had 2 in the same day. They accepted unallowable returns on behalf of my eBay store. They did NOT read my side. Both buyers stated to PP "item not as described". BUT both buys told me "it just didn't work out". Their wordings seemed too exact. So I went back to their id's. Both buyers live near each other in the DC area. Seemed odd again. And both had fairly new accounts (which always scares me). I think our store got scammed and Paypal helped with the damage. I appealed the case; still waiting. I also had to file a Better Business Bureau claim, which they approved and forwarded within an hour. You can be slapped with a chargeback 180 days after your item sold. We sell authenticate luxury shoes. We cannot take returns due to potential fake replacements. So we've closed the store and trying to figure out our next step.

I JUST POSTED MY REVIEW FOR paypal and my rating was 1 STAR, buy it is showing 2 and 1/2 stars. That is wrong, they are not even worth 1 star; please change they don't deserve it,