PayPalReviews 2,130

Since joining e-bay in 2005 I have always used pay pal and although their fees are quite high have always been more than satisfied with their level of service, however my last encounter (refund from fashionmia) was at first refused as fashionmia would not collect parcel in china as they had to pay import duties, If it had not been for the excellent staff at parcel monkey who acquired and sent a POD for me pay pal would not have refunded. I did complain to them and they did give me an extra 5 pounds for the hassle, would have preferred no hassle though.

PayPal is useless. I escalate my complaint several times through their Resolution Centre online and by calling them (was on hold for a long time) and yet they kept closing my complaint.

I bought quite a few items from Chinas FASHIONMIA.COM and paid for it with PayPal thinking I will have the protection until now. All items received were incorrect size, colour, style and material. I also paid Fashion Mia $60 US for shipping and yet I waited for 3 months before receiving my first item. I tried to return items but Fashion Mia refused. I asked Fashion Mia for refund and Fashion Mia refused.

I then filed a complaint with PayPal and PayPal told to go to my local police station to file a fraud report and also to go to my local government branch and file a fraud report. If that is the case then why do I need PayPal? And why is PayPal doing business with fraudulent companies? Are they that desperate for money?

I went to send my friend/land lord my rent check through PayPal, this was on the 5th of the month. PayPal said he wouldn't receive it until the 23rd of the month. I walked away to call my landlord and see what he wanted to do. Came back and went back, entered his email, entered the amount and clicked continue to go back to the page where it said how long before he would receive it and BOOM it put the transaction through. I called my landlord and he IMMEDIATELY canceled the payment request. Low and behold PayPal waited 3 days to take the money out of my account, now they need 5 days to "verify the request" and 5 days to return the money, which can take up to 21 days according to their customer service recording. I called in and they said there was nothing to be done, the request was automatic, even though it was cancelled literally immediately. There is no need for 15 days minimum for a transaction that was cancelled to resolve, there is no company in the world that takes that long to get money worked around and it's not for security reasons I can tell you that. Once it leaves my account there is no security needed, that opening has already been guarded or exploited. Seriously, PayPal has gone down hill since Elon Musk sold, USE DWOLLA INSTEAD. Way better! Check out PayPals' BBB rating, it's terrible

Paypal is particularly vulnerable to electronic fraud. I have had more fraudulent transactions happen with my one paypal account then on all of my credit cards combined.

Their help center is a joke. They do not reply to emails (I mean at all), if you call they will tell you "we are unable to help you, sorry", including their 'supervisory' level employees.

Paypal's close business relations with ebay appear to be exploited by paypal in a malicious way: having put a bid on ebay resulted in paypal limiting my paypal account, and the inability to complete ebay purchase. One may say this was an unfortunate coincidence, but the timing was too perfect for me to easily believe in such a coincidence.

I am sure that if everything goes to plan, ie both the buying and seller are legitimate, you will have not problems with this site. Unfortunately if one or the other is fraudulent it does not work. I tried to buy something over the internet with Paypal but did not receive the goods. When I complained to Paypal, it was suggested that I contact the seller to arrange an amicable settlement. I had emailed the seller four times and not received a reply. I put in a dispute but I was informed the next day that Paypal was happy that there was no fraudulent activity. I do not understand how they could have found this out so quickly as I put in the dispute on a Saturday evening and received a reply Sunday morning. I am left nearly £80.00 out of pocket and Terrence Webb (seller) is laughing all the way to the bank.

I had a Co put in a payment on May 27,2016. But PayPal Stop it from taking the money out of My bank 5 days latter I check my bank to see if it was taken out it was NOT

I called PayPal an one lady said to me after she put me on hold for a long time.
There computers was down an Master card was down. An told me to call the Co an have them put it in again. I called the Co an was told the payment was on hold to PayPal refuses it. I called PayPal back an this time I was it was refused because My new card reactivated the Co asked for the payment May 27,2016 My old card was good to June 2016. My new card had the very Numbers just expiration date I had to call the Co back He put the new date in an sent it back PayPal its 4 days latter an PayPal said they do not have anything from the Co yet I am getting sick of calling PayPal an waiting a long time to pick up the phone An then get transferred an wait a long time to get someone again
That give me the runaround..

100% buyer protection. Bull $#*!
I have 7 cases with them all being closed by them my refund by them. Never receive any communication from them. I call them, they said they sent emails never got them. Ask for them to be saints again cannot do was on the phone with them for 40 minutes. I know such a short time, been served fast last time all was on the phone with them was 2 hours. I am escalating its I am going to the ACCC with my case against them. And they have threatened legal action against me stay away from PayPal they threaten legal aid should against you when you are in the right. They do not protect you, they only care about themselves. I would love to take a class action against them. I am hoping the. ACCC will help me with them.
Way to go PayPal threaten your customers. With legal action. That's great customer service
I am going to close my account as soon and close why bank accounts which is linked to my PayPal accounts
They will not be getting any more of my business
Very rude and arrogant staff at PayPal not willing to help. They do not care or liquor about themselves no customer service skills. Do not use PayPal your money is not safe you do not get looked after 100% buyer protection more like 0%
When I was on the phone to them. They told me I had to call in and escalate the claim by email and which I never got from them. I ask them to resend it, and reopen the case cannot do. If you want our customers in customer service you resend the email and reopen the claim that no we can't do that more light we do not want to do that
It is your bad luck if you don't get the email

I have used Paypal for 20 years and always had illusion that it would provide protection on buyers until now.

In Feb. 2016 I bought a faulty tablet PC from Everbuying.com via Paypal. I spend $231.30 on it. When I decided to return, their customer service told me to send it at USPS not using Express mail because express mail has higher possibility to cause Chinese tariff. I followed and used first class mail which doesn't provide tracking in China. I spent $33.75 of postage. 6 weeks passed, Everbuying kept saying not received it and refused to refund. I brought my case to Paypal resolution center and told Paypal that I saved all the communications with Everbuying into a file and had copies of USPS receipt and Customer Declaration form. Paypal has never given me opportunity to upload and submit my documents and ruled that I should mailed the item back (I did it 6 weeks ago?!) with tracking number in my own expense. Only after the company confirms receiving I am able to get refund. This totally absurd ruling shows Paypal is actually partner of Chinese cheating online sellers!

I don't know how many know this but pay pal actually charges a 4.95 per month maintenance fee once funds have been put on the card whether you use the card or not or whether you have a balance on it or not I just closed mine out. I pointed out to them that I had a debit card at the bank that was free so from now on when I wish to use my pay pal funds I will simply use my bank card and transfer that amount from my pay pal account to my bank account I hope this advise saves some one some money

If you want to wait 3 weeks to get your money after a straight forward sale on the now scam ridden E bay and be charged $8's or so for the privilege, (after being forced to give your bank details rather than have them Credit the dedicated debit card you normally use online) then go right ahead and use the rip of system. The fact that they get 3 weeks of interest free money from me for nothing and charge me for doing so, and then rub it in by telling me that they wont charge me again for transferring my money to my account, which by the way will take up to another 5 business days, destroys any faith I once had in either company.
Alternatives fortunately exist, bye bye E bay, bye bye Pay Pal.

If you are a buyer using PayPal for purchases, it's great.
However, as a seller, it's like not receiving any payment for your goods at all. You can never be sure, that you will be able to keep the payment for your merchandise.
Buyer has 180 days since the payment to open a dispute for whatever reason he wants - item not received or unauthorised transaction. No express delivery tracking with buyer's signature? You lose your entire payment, shipping cost and the merchandise as well.
It does not matter, that the buyer selected economy delivery without tracking at checkout. Even if you have a valid tracking number showing delivery, the dispute will be in 99% cases closed in buyer's favor. The only tracking, which they accept is signed delivery by FedEx or UPS, which is unrealistic if you sell items of average value.
I pay PayPal 500$ in fees per month for no seller protection at all and theft of my money whenever a fraudulent buyer decides to get a free item.

While I was deployed they allowed some scam company to auto charge my card for 1500$. When I returned home they were demanding money for something I never authorized.