Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of PayPal

PayPal

1.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate PayPal?
grey stargrey stargrey stargrey stargrey star

PayPal Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, particularly regarding its customer service and support. Many reviews highlight frustrations with delayed transactions, ineffective resolution of disputes, and a lack of proactive communication. Customers frequently report feeling unsupported in cases of fraud or issues with received goods. However, some positive sentiments emerge, particularly regarding the perceived reliability of PayPal as a payment method for certain transactions, which customers associate with enhanced buyer protection. Despite this, the overwhelming trend indicates a critical need for improvement in customer service responsiveness and dispute resolution processes.

This summary is generated by AI, based on text from customer reviews

service
625
value
568
shipping
244
returns
284
quality
533

We monitor reviews for authenticity

New Jersey
2 reviews
0 helpful votes
Follow Maureen C.
Unfollow Maureen C.
Share Review
Report Review

Great service
January 11, 2018

I had placed an order online and paid thru PayPal. I never received my items and PayPal got my money back. So happy I used my pay pal account instead of debit card. I would have never gotten my money back. Thank you PayPal!

Date of experience: January 10, 2018
Bangladesh
1 review
9 helpful votes
Follow Mamunur R.
Unfollow Mamunur R.
Share Review
Report Review

Worst System
January 9, 2018

Paypal is the most worst online money service agency. Obviously i report it this site. They have no online chat system. Step by step the harass me.

Date of experience: January 9, 2018
Kuwait
8 reviews
38 helpful votes
Follow HikingGear L.
Unfollow HikingGear L.
Share Review
Report Review

I am using Paypal for 5 years, I had a very faithful experience with the service provided. No doubt, their service is very prompt. For paying for any service and for buying I used to use this service. The report and safety features are highly appreciable.

Date of experience: January 2, 2018
Virginia
7 reviews
25 helpful votes
Follow Dawn H.
Unfollow Dawn H.
Share Review
Report Review

I contacted PayPal and explained to them that BN.com refused to cancel an order for a book they don't have in stock and have no idea when or if it will ever be in stock again. The PayPal customer rep told me she would contact the BN.com PayPal liaison person and have the order cancelled because BN.com can't fulfill the order. She said it would take 24-48 hours before the pending charge from BN.com would be taken off my PP account. It's now been 72 hours and the pending charge is still there. I am so tired of being lied to by customer reps!

Date of experience: December 26, 2017
California
1 review
0 helpful votes
Follow Robin A.
Unfollow Robin A.
Share Review
Report Review

Less is More
December 24, 2017

Pay pal is great to have they back you up 100%if their was any illegal activuty. That's why I kind of don't shop on line due to that. I have a account but have not used it. But I will try today since I need to get a few gifts for my loving family.

Date of experience: December 23, 2017
Greece
2 reviews
0 helpful votes
Follow Spyros P.
Unfollow Spyros P.
Share Review
Report Review

Excellent!
December 20, 2017

A must have tool, especially when you buy from abroad.
Excellent services. It was there when i needed it!

Date of experience: December 19, 2017
Colorado
4 reviews
7 helpful votes
Follow Anthony T.
Unfollow Anthony T.
Share Review
Report Review

I went through their required process to link a bank account and then completed a few transfers of relatively small amounts to my bank account. Approximately one per week for a few weeks. Last week I completed a transfer as usual then a couple days later after receiving a payment for an item i sold i attempted to complete another transfer to my bank account, then for no reason paypal decided it would take extra time for that transaction because more information was needed. Why? I have no idea. I called them and spoke with customer service, after waiting for 40 minutes i finally got to speak with someone, they attempted to placate me and told me no additional information was needed., but that it can take up to 5 days to complete a transfer, (? Then why did a message pop up when i confirmed the transfer on their site?) the transaction remained in "pending" status for no known reason and now it finally shows completed but the funds still are not showing in my bank account. I sent a message to paypal through their site and the next day got an automated response containing useless information. They are a joke, their service is terrible and i am very unhappy and frustrated with them, they are con artists, i dont trust them at all.

Date of experience: December 16, 2017
Canada
5 reviews
19 helpful votes
Follow Kim G.
Unfollow Kim G.
Share Review
Report Review

I noticed a post that stated it was from PayPal & they said 'it does not appear to us that Rosewe or RoseGal is an International site... BEWARE THEN; because I have personally ordered from Rosegal/Rosewe & they INDEED are an INTERNATIONAL COMPANY. They ship from China & no items I ordered from them matched what I received... Not Even Close. I would Not order from them again, As I said clothes did not match what I ordered, the material was VERY cheap & all items were poorly made & Far, Far to small, more like a fit for a child, oh & one of the shirts I ordered was white & it had a Big Coffee Stain on it! They change their name from time to time so really do your research before you even Think about ordering from them. Also there are fake reviews left on many sites that just happen to say WONDERFUL things about the clothes, company or customer service... these are a lie to simply get you to buy!
Sincerely,
~Kim

Date of experience: December 14, 2017
Massachusetts
5 reviews
10 helpful votes
Follow Destiny C.
Unfollow Destiny C.
Share Review
Report Review

No complaints!
December 14, 2017

Ive been using Paypal for over a decade. I had to close my account due to someone hacking into it. Paypal was the first to contact me as soon as they noticed the discrepancies in my account. Ive been back with them for about a few years. It has been smooth sailing. Paypal is easiest way to pay merchants, bills & send money to friends & family. It is accepted at stores, in online orders, internationally, ect. And not to mention being able to apply for Paypal credit. Extra money always a plus.

Date of experience: December 13, 2017
Australia
6 reviews
28 helpful votes
Follow SILVANA P.
Unfollow SILVANA P.
Share Review
Report Review

MY SAVIOUR
November 30, 2017

HI GUYS I'M BACK. I VERY RARELY WRITE AN EXCELLENT REVIEW BUT THIS ONE IS IT - THE BEST! THIS ORGANISATION ARE BRILLIANT - NOT ONLY DO THEY TAKE THE TIME TO LISTEN TO YOU (AND LET ME SAY I AM A PAIN) BUT THEY ARE SO COURTEOUS AND PATIENT AND THEN THEY STRIKE - THEY WOULD HAVE TO BE THE FAIREST AND BESTEST IN THE WORLD - I LIVE ONLINE AND THEREFORE I MAKE A LOT OF PURCHASES AND SOMETIMES THEY DON'T GO TO PLAN AND I DO TRY TO RESOLVE IT MYSELF BUT NOT ALWAYS GOING TO HAPPEN BUT I BUY EVERYTHING THRU PAYPAL AND THEY ARE SO PROTECTIVE OF MY MONEY AND SO FAIR AND REASONABLE I DON; T KNOW HOW TO EXPRESS MY GRATITUDE ANY FURTHER BUT TO SAY TO YOU OUT THERE EVERYBODY DO NOT PURCHASE WITHOUT BECOMING A PAYPAL MEMBER. LOVE YOU GUYS AND I HOPE YOU READ THIS XXXX

Date of experience: November 29, 2017
Virginia
2 reviews
10 helpful votes
Follow Jennifer S.
Unfollow Jennifer S.
Share Review
Report Review

Rip off!
November 28, 2017

Every time I turn around if it inst Ebay it's PayPal coming up with a way to take money you earned. I'm done with them both. I'll stick with Amazon!

Date of experience: November 28, 2017
Washington
1 review
9 helpful votes
Follow Mamba R.
Unfollow Mamba R.
Share Review
Report Review

Paypall won't accept payments for no reason. Paypall is very touchy-feely /fastidious regarding any visa or master card payment without any reason. Many people avoiding paying trough the paypal. Why? Because Paypall will make their problems - your problem: "The card you entered cannot be used for this payment. Please enter a different credit or debit card number." Guess what - merchants are loosing money because of that. Paypall just don't care as usual.

Date of experience: November 24, 2017
Bangladesh
1 review
10 helpful votes
Follow Mark A.
Unfollow Mark A.
Share Review
Report Review

Just remember that if they find a single complaint against you they'll wipe you out. They'll refund every transaction you've made and block your money. It's their main earning source.

Date of experience: November 22, 2017
California
19 reviews
38 helpful votes
Follow Laura L.
Unfollow Laura L.
Share Review
Report Review

5 Star Service!
November 10, 2017

My PayPal Business DEBIT Card was used for unauthorized purchases for week and without any hesitation customer service not only helped me to sort-out through the fraudulent charges, but they refunded them within a day. They really did care and I appreciate that!

Date of experience: November 10, 2017
Australia
1 review
10 helpful votes
Follow Rita L.
Unfollow Rita L.
Share Review
Report Review

I was with paypal for years, just for small transactions and sending a few hundred dollars to relatives. I never had a thousand dollars in my paypal. Suddenly I got a message they want all my personal info. I called them and they claimed it is on behalf of the Aus govt. But where you go to update personal info they ask permission to share it with an American company called Equifax. A company which has already lost millions of people's personal info. No more paypal for me

Date of experience: November 9, 2017
Florida
83 reviews
176 helpful votes
Follow Rodrigo D.
Unfollow Rodrigo D.
Share Review
Report Review

No More PayPal for Me
October 31, 2017

It's unbelievable how PayPal always finds a reason to limit my account for security reasons even though my account is verified. I got 2 bank accounts linked, one debit and credit card and also gave this joke of a "company" my SSN. Nonetheless, PayPal limited my account due to a sudden and "suspicious" increase of sales volume - $230 instead of the average of around $100 a month. Of course, there were much more issues I had with PayPal. Yet, what brought me to close my account for good is a buyer who after almost 6 months filed a claim about missing an order and the thugs of PayPal gave her right.

I switched to alternative payment methods like Cash.me, Thanks to PayPal I am accepting now even Bitcoins.

In retrospect, I regret having given these PayPal crooks all my personal info, who knows what they're doing with it...

Date of experience: October 31, 2017
NL
3 reviews
8 helpful votes
Follow Hanjo d.
Unfollow Hanjo d.
Share Review
Report Review

Online Payment = Paypal
October 23, 2017

PayPal for me is irreplaceable.
If an online webshop doesn't support this as payment option I won't dare to buy anything that has a bit value!
Due the fact they give u insurance on your package I'm happy to deal through PayPal. Everytime!

Date of experience: October 23, 2017
Washington
3 reviews
12 helpful votes
Follow Richard M.
Unfollow Richard M.
Share Review
Report Review

I got ripped off on 3 separate purchases with PayPal over the last 4 months. PayPal has not returned my money! I have provided proof, downloads, and did everything possible to show I was ripped off. BUT NO! No coverage from PayPal! PayPal got their cut, now way they are giving it beck! I uploaded the picture of the product I was supposed to get and the picture of the fake ripoff product I actually got and the dispute just sits there in review for 4 months now without a word. I called more than once and they just keep saying" is is in review"! Total lairs!

I am closing my account and I will only buy from trusted sellers like amazon who backs me up every time!

Date of experience: October 21, 2017
Italy
1 review
10 helpful votes
Follow Leia C.
Unfollow Leia C.
Share Review
Report Review

My husband had a Paypal account before he passed away. He had $2000 balance in his account. I had faxed everything required by Paypal but four months later as of today, I still have not received my late husband's remaining funds. Each time when I called, they would tell me something different. The customer service department told me a totally different things with their complaint department. I think this is very chaotic company and it is a worst US Company I have ever dealt with. I would never contribute anything to this company.

Date of experience: October 21, 2017
Germany
2 reviews
0 helpful votes
Follow Wynter L.
Unfollow Wynter L.
Share Review
Report Review

Great!
October 22, 2017

It was very helpful when I was working with some freelance projects given by my friends at the very start of the studies. I wasnt using it for a long time so the impression can be incomplete but for all that time the service showed its reliability.

Date of experience: October 19, 2017